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Can't Use Scanner

Running Win98. Every time I attempt to use my Canon FB620P scanner I get an error message telling me that Windows can't communicate with it.  The message states that another application may be using the scanner port.  Note:  The unit is not USB and is connected with conjunction with my HP Deskjet 870 printer, and the printer works just fine.  Taking the printer out of the loop and going direct to the cpu has no effect.  Also, I have at least five separate programs that can access the scanner, but receive the same message.  Port in the bios is set to Standard.  What's up?
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stollery
Asked:
stollery
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MindBladeCommented:
Did you upgrade from Win95 in whick your scanner was working fine?

If so then you may have to get some new software from Cannon. I am aware of similar problems with HP Scanners suddenly not working on win98.

Check out for a device driver update on Canons home page.

They own both cannon.com and canon.com but the pages are different by the way!
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stolleryAuthor Commented:
Na, been using Win98 with this scanner for over a year, with the most recent upgrade being installed a couple of months ago.  The scanner is bad, since I justed used a friend's Canon and it worked fine.
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MindBladeCommented:
Glad to know you resolved the problem.
I'm going to post this as an answer so you can close out this thread.
Thanks
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dew_associatesCommented:
MindBlade, this is truly in the worst taste. You do not post an answer to obtain points when the questioner has resolved the issue. This is urely not the mark of either an expert or a professional.
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dew_associatesCommented:
Stollery, I've emailed management to refund your points on this question. Unfortunately you accepted this answer before I could ask you not to.
Dennis
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stolleryAuthor Commented:
Dennis,
Was wondering if you had seen my latest question  Was very surprised to see someone essentially take credit for something that I was able to resolve myself, but didn't want to take issue with anyone on this site who have been so helpful in the past.  Didn't think this was exactly on the up and up.  What do you suggest?
Don
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dew_associatesCommented:
Don, you've been here for quite some time, and frankly if you are dissatisfied with anything, please say something. You're right, it wasn't on the up and up! Frankly, it's about as unprofessional as it gets.

Anyway, you don't have to do anything, as I have already notified management and they will undoubtedly refund your points. I'm not sure whether they can delete the question though, but I hope so as I really don't want to see someone pay points for this answer.
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stolleryAuthor Commented:
Point well taken on speaking up.  Just didn't want to cause a fuss with this being the holiday season and all; but you are right, I shouldn't have let it go.
Probably will post another question or two before Christmas, so I suspect I'll interface with you again.
Thanks for being so professional.
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dew_associatesCommented:
Anytime Don!  Enjoy my friend!
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MindBladeCommented:
Stollery and Dew,
I'm sorry about this but perhaps I'm missing something here.
Firstly I have no idea why I'm supposed to be accumulating points and from some of the answers here it would seem Like I have tried to steal points from the original poster of this question. This was not my intention and if it was indeed what happened why the original poster, Stollery, can have all the "expert points" that I have accumulated. Frankly I have very little idea what I would use them for anyway.
The reason that I came here in the first place was to share my knowledge with other users, to to engage in some kind of point swapping game. The reason I "answered" the question was simply to get it out of the forums, which I would have thought would be in the interests of other users.
I like sharing my knowledge with others but have already had Dew take me to task on two issues. This being the second. I was very irritated with Dew the first time this happened as I got what I know was a boilerplate "don't answer" reponse from them. Since then though I have seem Dew post a lot of valuable stuff so I take that all back Dew, may hat off to you. I know think that the mechanism used by this forum is very archaic. We must post "comments" but not answers. Then We must post answers again when asked to by the original poster who accepted our "comments" as an answer. What a lot of unnecessary traffic on this web site. Why doesn't the forum offer a "proposed answer" button that allows multiple people to propose answers and the user to accept any that they choose or none. These messages could then be archived so that they don't clutter up the pending questions forum.
Dew and Stollery please take the time to review the comments that I have posted and the answers as well. You will see that I am not point hunting, all I'm trying to do is help people and I really couldn't care less about the "points". So please feel free to trade my points with yours Stollery. I really have no need for them.
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dew_associatesCommented:
MindBlade, I have no clue as to your motives, however this site contains adequate guidelines as to its operation and the do's and don'ts equated with it.

As for the questioner accepting an answer, let me put it this was. All questions have the ability to accept a comment as an answer. Therefore a tech can post what he r she perceives "may" be an answer and the questioner has the ability to accept it.

On the other hand, if techs post answers, even though that answer may be wrong, the question is removed from the purview of other techs that review those questions awaiting answers. If the questioner than rejects your answer three or four days later, it is hidden in the history and only those who look for open questions take note that a wrong answer was posted and the question reopened. Obviously this frustrates the questioners. I believe that everyone here appreciates the effort and imput from all those that participate, however it can be extremely frustrating to those who are experiencing difficulty to have to go through this answer/rejection exercise when a comment can be accepted.
Dennis
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stolleryAuthor Commented:
MindBlade - Have no earthly idea why or how you could have a problem with Dennis since he is far and away the most helpful of all the folks on this site.  A comment, by the way which is in no way intended to slight anyone else, but I happen to know from experience that this guy has his "stuff in the same sock".  Be that as it may the only question I really have for you is in relation to the comment that, by your own admission, you felt you actually answered my question and were willing to take the points for it, when I very clearly said that I found out what was wrong myself, smacks at out and out wrong doing at the very least. You must admit that rather than recommend that Dennis or I re-read your proposed answers, you should re-read your last comment to me: " Glad to know you resolved the problem.  I'm going to post this as an answer so you can close out this thread."  Any third party reading that would have reached the same conclusion as Dennis.  Also, please understand that I have never met Dennis, nor is he my "quote" my bud, but I wish he was.  Also wish I could employ him in my business, but doubt I could pay him what he's worth.  Rather than rag him unfairly, please look inward.
Don
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dew_associatesCommented:
Thanks Don. By the way, is that an offer? <Grin>
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MindBladeCommented:
I have already apologized for my previous behaviour to Dew but will do so again. I have no problem with him and find his expertize valuable. My hat off to you Dew.
I guess that coming from Africa must mean that the way I speak english is different from you guys.

Stollery. No offense but I don't see how you can have interpreted my sentence as taking credit for resolving your problem. How can "Glad to know you resolved the problem." possibly be mis-interpreted as me somwhow taking credit for resolving your problem?

Dew. My motives are clearly explained (or would be if I could type well). I came to this site to help people, not to accumulate "points". I do resent your remarks about my being "unprofessional" but understand the way you feel. The only question I pose to you in this regard is that as I am doing this out of the goodness of my soul I really don't see how it could be considered a profession.

By the way I did email someone whom I assumed to be the site overseer and ask him the "refund" the points back to Stollery.

I also didn't mean that you should read the comments I had posted here but those I have posted in other forums. And no Dew, I have not read the bylaws, I'm a shoot from the hip kinda guy!

One simple change would resolve all of this. Eliminate the "Answer" and "comment" checks and replace them with a "Proposed Answer" default.

Anyway to sum up I'm sorry that I offended but fully expect to again as I won't stand back and keep my mouth shut when I see a long drawn out exchange that seems to be going nowhere and helping no-one. That is not a comment on you Dew or you Stollery.

I apologize to both of you again. But expect to see me irritating others in the future. If I can help one person then I can live with irritating 100 others :)
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stolleryAuthor Commented:
MindBlade - I reached the same conclusion as Dennis did, simply because you said you were going post it as an answer and close out the thread.  Lastly, Shoot from the hip kinda guy who doesn't read the bylaws on a site in which he's actively involved?  Come on.  Sure hope you don't cop that attitude where you're out driving your car, and see speed limit signs posted which you choose to ignore.
This needs to be put to an end since I personally have never been involved in anything like this on such a helpful and quality site, and, regardless of whether you think it's archaic or not, this does no good whatsoever.
Don
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dew_associatesCommented:
Don, accidents, misinterpretations and misunderstandings do happen, let's let it rest.

Be well MindBlade!
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stolleryAuthor Commented:
Dennis, I agree wholeheartedly.  How do I close this out, or better yet, completely remove it from Experts Exchange now that no points are involved?
Don
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ianBCommented:
Hi,

I have been directed to the question by dew_associates.

Let me respond to some points.

stollery,

I have refunded the points you used for this question.

MindBlade,

I work for Customer Service at Experts Exchange and I do understand that for some users there is a period of time where the site can seem confusing for experts. Experts Exchange operates a point system, where experts volunteer a lot of time and effort for users to help solve problems. In reward they obtain expert points, which is recognition of their skills. Thats why experts can feel annoyed when experts get points for not contributing on a question.

While I do not doubt that you have a lot to offer the site, I think you need a little guidance on being a expert :

Below are some guidelines worked up by the community support team:

Number one. It pays to carefully read the thread of the question. That will prevent you from posting an answer that has already been suggested or tried. It also may give you the insight to post *the* right answer that the other experts have missed.  You should not post as an answer something that is already suggested in a comment.

Number two. We are all human. Some people will be having a bad day and
may not maintain the most professional of demeanors. That is going to happen so my advice is to always keep in mind that the written medium can be the most difficult one to express one's thoughts with.

Number three. If you aren't confident that your answer will solve the problem, post it as a comment.

Number four. If you are confident that your answer will solve the problem, post it as an answer.

Number five. Some topic areas move very fast and you must post as an answer if you hope to ever get points in that queue. I think the C++ topic area is like that. Experts there will post an answer of 'Answer coming' and then post a comment following that with the answer. Other topic areas move a lot slower and some of the experts have adopted a policy of posting comments only until the customer indicates who should post for the points. You will have to feel you way through this one.
Our policy (EE's) is stated in #3 and #4.

I usually email these guidelines out, please adopt these guidelines when answering questions as it can head off disputes. Normally when a question has no answer or has been any other way solved, the user can delete the question and have the points back.

And lastly, what was the email address you sent the email to? cs@experts-exchange.com is the email address you need to use for Customer Service questions.

I hope this helps everyone and gets us back on the right track, I will delete this question shortly, so no-one has to pay points for this, expecting to see an answer.

Ian
Community Support @ Experts Exchange
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stolleryAuthor Commented:
Ian, thanks for taking the time to make this issue so clear.  And, you couldn't be more right about trying to use the written medium as a vehicle to describe problems, etc.  Much can be lost if the proper words aren't chosen.
Have a nice holiday.
Don Stollery
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MindBladeCommented:
Ian,
I replied to the email that said something along the lines of "Congradulations you have won points".
Stollery,
The line "I'm a shoot from the hip kinda guy" was not a statement of how I consider myself but an inside joke between myself and Dew. It didn't bear well in the transtation.
Dew,
Keep up the good work.
Ian,
I'm not doing this for the points, or the recognition they convey. If I was I would not be using an anonymous email as my point of contact.

Nice getting to know all you guys (and gal's to be pot\litically correct:).
This sure beats the chat rooms in my opinion!
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stolleryAuthor Commented:
Enough said.
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