Randi102898
asked on
Low Resources
Hello
Have a Win95, Office97,P133, 64megs and have just upgraded to Windows98 and Office 2000 pro. Since the upgrade (2weeks)I have been getting random "illegal operations" in Word and Email. Or the computer just freezes. Also a "Printer not found" error has happened a couple of times. 5 incidents.
I have checked the resources and with Outlook2000, Word on the toolbar the Resources are 65% free.
Should I re-install win98 and/or office 2000? Or could it be the computer?
Thank you for your help.
Randi
Have a Win95, Office97,P133, 64megs and have just upgraded to Windows98 and Office 2000 pro. Since the upgrade (2weeks)I have been getting random "illegal operations" in Word and Email. Or the computer just freezes. Also a "Printer not found" error has happened a couple of times. 5 incidents.
I have checked the resources and with Outlook2000, Word on the toolbar the Resources are 65% free.
Should I re-install win98 and/or office 2000? Or could it be the computer?
Thank you for your help.
Randi
ASKER
Edited text of question.
Go to start, settings, taskbar then click on start menu programs look for the folder called startup and click the plus sign next to it please list up here everyhting you find in that folder
"Illegal operations" are pretty general, it could either be from your memory or because of conflicting system files, but since this started happening after you installed new software It leads me to think that is the culprit.
I would save your important office files
(documents) and uninstall office 2000. Then reinstall windows 98 (a clean install with a reformat if possible) then re-install your printer then reinstall office 2000 again. this should do it. You might want to wait a day or 2 and see what other suggestion you get first, maybe someone with the same experience will post.
I would save your important office files
(documents) and uninstall office 2000. Then reinstall windows 98 (a clean install with a reformat if possible) then re-install your printer then reinstall office 2000 again. this should do it. You might want to wait a day or 2 and see what other suggestion you get first, maybe someone with the same experience will post.
I've seen several machines that have had problems similar to this after doing the same upgrade sequence you have (Win95 --> 98, Office 97 --> 2000). The problem is that you have a whole series of mismatched .dll and .ocx custom control files, not to mention that you most likely have a set of bad registry keys as well. I don't think this is actually a result of the upgrade itself, but rather a carryover from mixed/old dll and ocx files under Win95. They work ok under 95+97 but after the upgrade(s) conflicts develop.
Your best bet is probably going to be to backup your data and documents, wipe (reformat) the drive and do a fresh load load of Win98 followed by Office 2000. It will be easier to do this then to try and fix the problems. I recently had to repair a machine that was in an almost identical state. Against my advice the client opted to not reload. It took me a good solid 9 billable hours to get the system semi-stable, and there were still a few unresolved issues that I couldn't repair.
Your best bet is probably going to be to backup your data and documents, wipe (reformat) the drive and do a fresh load load of Win98 followed by Office 2000. It will be easier to do this then to try and fix the problems. I recently had to repair a machine that was in an almost identical state. Against my advice the client opted to not reload. It took me a good solid 9 billable hours to get the system semi-stable, and there were still a few unresolved issues that I couldn't repair.
ASKER
Hello
Checked Start Programs listed is:
Office
Photo Express Calendar
Checker es
Winfax Pro Control
Checked Start Programs listed is:
Office
Photo Express Calendar
Checker es
Winfax Pro Control
remove the ms office the winfax pro control and the photo express calender they are not needed in your startup and you can access them from the programs menu the msoffice startbar is a resource hog. I do not know what checker es is that is why I am not advising to remove that out of the startup folder. If it is not a utility program i owuld remove it otherwise I would levae it alone.
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Randi if next time you get one of those errorr messages please click on the details button and give the details of the error message up to the point of where iot starts showing registers
ASKER