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win98 colors?

My Dell, pentium II, 128MB, 450mhtz required a new hard drive at ten months of age.  Everything not saved had to be reinstalled & some things are not right.  Running win98 (NOT second edition), I am given color options of only 2 or 16 colors. I've researched and scoured various files, but nothing matches.  How do I get back my 256 colors?
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saesq2
Asked:
saesq2
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1 Solution
 
cevrCommented:
Go to the Control Panel, click on Display, then the Settings tab. Click on Advanced, then the Adapter tab. Click on Chang Driver to reload the driver for your video card. If the video card is built into the motherboard, the driver should be in the Win98 driver database. If not, you may have to download it.
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edeyCommented:
Also ensure (while you're there) that the selected moniter is an appropriate one.

GL
Mike
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saesq2Author Commented:
The problem escalates - as it always does with computers.  I went to display settings-advanced-adapter-new.  It could not find a video adapter & I only have a subdirectory called "Windows" not 1 called "win98."  On my other pc, I have 2 directories, named, respectively, windows & win98, so I assume that you were not using an abbreviation.
Next I tried to find an adapter from my windows98 cd - no luck.  I tried my stb nVidia tnt cd - no adapters found.  So, it seemed that I would have to download the device . . . but you didn't tell me how & I couldn't figure it out.
I've visited Dell & was told to go to nVidia for version 208.  nVidia told me to go to Be.com, nVidia downloads page, but if one exists, I couldn't find it.  I also couldn't find it anywhere else at Be and I couldn't even understand the questions they ask in order to access support.  They want to know all about my Be system, but it's news to me that I have one. I haven't a clue what they're talking about.
I finally found a correct-sounding 208 file at Dell and downloaded it.  However, there were other 208 files there too, which I also downloaded.  Now, I have a bunch of these guys and I am at a loss as which choice is correct.
Even if you can tell me which to choose, I still need to know how to install it.  
I guess you didn't realize the depths of my ignorance.  Sorry to be a pest, but thanks for any help you can give.
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saesq2Author Commented:
PS - as far as I can tell, it's not the monitor. Do you have a checklist I can use to investigate further? The properties section of my computer, drivers tab, says the drivers for the monitor (& the display) are working just fine.  Still - I only have 2 color options.
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cevrCommented:
  Sorry for my vagueness, allow me to elucidate. When I said "Win98 driver database", I was refering to the fact that Windows keeps a database of all the drivers and should give you a list of options. Going through the process mentioned above, if you are prompted to let Windows find the device, click NO. You should then be able to choose from a list box what driver to use. The listbox has two sides. The right side is a list of companies and the right side is a list of drivers. If you want only 256 colors you can pick "standard VGA (or SVGA) adapters" in the right side and left side.
   You can determine the video card you have, also, by going through the process mentioned in my first response, when you get to the "Adapter" tab your video card should be listed there. Tell me what it says on that tab and perhaps I can elucidate further.      
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sillycornCommented:
Did you buy DELL ??? then ask the technical support to repair it ! since your computer has warranty for 3 years !!! easier for you.
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joeklimekCommented:
This must be very frustrating for you. The best option is to call Dell back and insist that they provide better support, as sillycorn has suggested. That quality of support varies significantly depending on the person you talk with. A new person may do a better job for you. The reason you should go back to Dell is that these series of back and forth questions are time consuming and less efficient than talking to someone over the phone.
The problem you are encountering is either the stb nVidia tnt driver is not correctly installed or the incorrect monitor is selected under Display Properties. This has been explained by the previous respondents. But, I think this may still be a bit confusing for you.
Another confusing aspect is that you were told to go to a BE site to get a driver. This may be correct, but when you mentioned BE to others, they just automatically assumed you had a BE computer. You clearly don't.
As far as the drivers go, they will be on the Dell site. You need a number that you can find in the back of the computer (I think they call it a Tag number). When you go the the Dell site, go to Support. Keep searching and you will find a place to enter the Tag number. When you do, this indentifies your computer and you will be taken to the correct drivers. (They call this personalized support, but it is anything but.) Download the video drivers before you call Dell. Then, they can help you to correct the problem. If the support person you talk to gives you the runaround, ask to speak to their supervisor.
BTW, if you are new to Experts-exchange, you may not know that it is customary to answer with a comment. Then, if the comment solves your problem, you can treat it as a question and give points. In this example, the points would go to sillycorn since he/she first suggested you go to Dell. I only want to explain this in more detail for you.
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saesq2Author Commented:
Thank for a lot of help.  First, I did not understand that making a comment = giving points.  I will certainly do so for the folks who tried to help me.
Secondly, I'd like to shake your hand, as well as give you points!  As it happened, I solved the problem only yesterday.  How?  DEMANDED that Dell help me in simple terms.  I downloaded the nVidia drivers, unzipped, copied to a few floppies and installed from them.  Color has returned to my life.  Of course, my hair is now gray, but everything has its price.  Thank you very much.  I don't think I fully understand if there's something else I must do for you to get points.  It says an option is to "increase points to:  ". I don't know what I should be doing . . . but that is probably ovbvious to you.  
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joeklimekCommented:
saesq2,
Congratulations on fixing your problem. Glad that is over. You can accept a comment as an answer by clicking on the link in comment bar (just above the specific comment) that reads: accept comment as answer. If you don't see this link, let me know. Thanks
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saesq2Author Commented:
Joe was the last of 3 answers that were helpful to me and I hope that they share the credit.  I don't recall the names of the 1st 2, but the 2nd fellow in particular was right on the money.  Can you find their names and give a 1/3 of the points to each?
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