I am a complete computer novice. I am enjoying using the internet but I am having problems when downloading. The only way I can get anywhere is by rubbing the mouse vigorously on the mat!! Yes, I know it sounds silly but that is the only way that I can download mail and even then a short note can take ten minutes to download. I have a Sony Cybershot camera but to send an image downline has taken 45 minutes of vigorous activity! What is wrong and what can be done? I am a retired widow and cannot afford the telephone bills. Yes, we in the U.K. have to pay for all phone calls, even local ones.