Routed Form

Posted on 1999-12-10
Medium Priority
Last Modified: 2010-04-08
How do you route a help desk form in outlook to automatically be sent to the help desk email?
Question by:jsecrest
  • 2

Author Comment

ID: 2272789
I am currently designing an Outlook Help Desk form and I want it to be published on my organizations forms and when a user has a problem they can just fill out the form and it will be routed to the help desk email and then onto the programmers.

Accepted Solution

mohnshine earned 280 total points
ID: 2273279
Set the To field to the e-mail address you want the form routed to.

Do this by right-clicking on the To textbox and selecting properties.  Set the field to read-only (lower left of Display tab).  This will prevent the user from changing the value.  You could also hide the field by unchecking the Visible box.

Change to the Value tab.  At the bottom of the tab is a textbox where you would enter the e-mail address you wish the form sent to.  The Set The Initial Value checkbox will automatically be checked when you enter data in the textbox.

When they send the form it will go to the designated location.


Author Comment

ID: 2276994
Moonshine-  Thank you for your help.  I am new to this, but I really want to do well.  You have saved me a lot of time!

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