prestigeLasVegas
asked on
Printer
I have lost the ability to go from start, then settings, to printers, because the printers option isnt there
how do I get it back?
how do I get it back?
Right click on My Computer, select Open. One of the folders is Printers. Double click on the Printers folder and that will show you your printers or allow you to install new printers.
ASKER
Thats not there either
Does it show up in Control Panel?
Is the printer functioning?
ASKER
Nothing in Control Panel.
It works, but not with all programs.
It works, but not with all programs.
Okay, let's dig deeper then. What kind of printer is it?
Have you installed any type of print software other than drivers?
When did this first happen? Was the printer working at all? If so, what changes were made that caused it to stop working?
Have you installed any type of print software other than drivers?
When did this first happen? Was the printer working at all? If so, what changes were made that caused it to stop working?
ASKER
okay, its a hp deskjet 660c...
no other software installed...
The printer was working fine...then I had it disconnected for awhile (no paper). When I hooked it back up and went to check on the settings, I was unable to find the printer folder anywhere.
no other software installed...
The printer was working fine...then I had it disconnected for awhile (no paper). When I hooked it back up and went to check on the settings, I was unable to find the printer folder anywhere.
Prestige, let's see if we can get the folder back. And to confirm, there is no printer folder at all when you go to My Computer, correct?
ASKER
Correct, no printer folder, anywhere
Prestige, let's run through some diagnostics so we can see why these folders have disappeared.
Are you the only user on this system? If not, could someone have made a change in the registry to hide the printer folders?
Have you installed the Tweakui tool. If so, check to make sure that no inadvertant changes were made there that may effect your system.
Let's try the following:
1. Unplug the printer cable from your PC.
2. Boot your PC to a command prompt. You do this by restarting the system and right after the memory post, but before you see the "Starting Windows>>" dialogue, start tapping the F8 key. This will bring up the boot menu. Now choose command prompt only.
3. Now change directories to \Windows\Command. You do this by type CD windows\command<enter> and the dos prompt.
4. Now type SCANREG/FIX<enter>
5. After scanreg has run, restart the system.
Is the printer folder now available anywhere?
Are you the only user on this system? If not, could someone have made a change in the registry to hide the printer folders?
Have you installed the Tweakui tool. If so, check to make sure that no inadvertant changes were made there that may effect your system.
Let's try the following:
1. Unplug the printer cable from your PC.
2. Boot your PC to a command prompt. You do this by restarting the system and right after the memory post, but before you see the "Starting Windows>>" dialogue, start tapping the F8 key. This will bring up the boot menu. Now choose command prompt only.
3. Now change directories to \Windows\Command. You do this by type CD windows\command<enter> and the dos prompt.
4. Now type SCANREG/FIX<enter>
5. After scanreg has run, restart the system.
Is the printer folder now available anywhere?
ASKER
before I do that, I think the problem is that I am missing the printer cpl file. I dont have a .cpl anywhere for printers.
Here's a list of the cpl files you'll normally find. Note, main.cpl handles printers. There is no printer.cpl!
Access.cpl Accessibility properties
Appwiz.cpl Add/Remove Programs properties
Desk.cpl Display properties
FindFast.cpl FindFast (included with Microsoft Office for Windows 95)
Inetcpl.cpl Internet properties
Intl.cpl Regional Settings properties
Joy.cpl Joystick properties
Main.cpl Mouse, Fonts, Keyboard, and Printers properties
Mlcfg32.cpl Microsoft Exchange or Windows Messaging properties
Mmsys.cpl Multimedia properties
Modem.cpl Modem properties
Netcpl.cpl Network properties
Odbccp32.cpl Data Sources (32-bit ODBC, included w/ Microsoft Office)
Password.cpl Password properties
Sticpl.cpl Scanners and Cameras properties
Sysdm.cpl System properties and Add New Hardware wizard
Themes.cpl Desktop Themes
TimeDate.cpl Date/Time properties
Wgpocpl.cpl Microsoft Mail Post Office
Access.cpl Accessibility properties
Appwiz.cpl Add/Remove Programs properties
Desk.cpl Display properties
FindFast.cpl FindFast (included with Microsoft Office for Windows 95)
Inetcpl.cpl Internet properties
Intl.cpl Regional Settings properties
Joy.cpl Joystick properties
Main.cpl Mouse, Fonts, Keyboard, and Printers properties
Mlcfg32.cpl Microsoft Exchange or Windows Messaging properties
Mmsys.cpl Multimedia properties
Modem.cpl Modem properties
Netcpl.cpl Network properties
Odbccp32.cpl Data Sources (32-bit ODBC, included w/ Microsoft Office)
Password.cpl Password properties
Sticpl.cpl Scanners and Cameras properties
Sysdm.cpl System properties and Add New Hardware wizard
Themes.cpl Desktop Themes
TimeDate.cpl Date/Time properties
Wgpocpl.cpl Microsoft Mail Post Office
ASKER
oh great, I dont have it :(
Which don't you have, main.cpl?
Click Start, Run and type in SFC and click ok.
Put your win98 cd into the drive.
Now choose to extract one file, main.cpl, and save it to your system.
Click Start, Run and type in SFC and click ok.
Put your win98 cd into the drive.
Now choose to extract one file, main.cpl, and save it to your system.
ASKER
thanks :)
Do you now have the icon in control panel?
ASKER
It brought up the mouse panel, with pointers :(
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ASKER
Hey, that worked! You are a GOD SEND!!
I cant thank you enough :)
I cant thank you enough :)
Glad you're up and running!