scrollbars in webpage causes freeze

Posted on 1999-12-10
Medium Priority
Last Modified: 2006-11-17
My browser, IE5 performs fine until I reach a web page that has scrollbars inside the page. When I scroll, most of the time my computer freezes and I have to re-boot.Sometimes this happens at certain websites without the internal scrollbars Most recently this happened at the www.iolo.com webpage and I started scrolling.
Question by:pdosdall

Author Comment

ID: 2273516
Edited text of question.

Expert Comment

ID: 2273652
Have you tried repairing IE5?  Go to Control Panel, Add/Remove Programs icon.  Highlight IE5 and click the remove button.  this should open an option to repair IE5.
LVL 27

Expert Comment

by:Asta Cu
ID: 2274061
Check WindowsUpdate, make sure that you have the updates/fixed multimedia components installed, including VRML v. 2.0, etc.  You might also benefit by modifying your hardware acceleration on the graphics adapter, and also by checking directX.

DirectX diagnostics to check your drivers, setup for video, sound, etc.

Device Manager -- any problems there?

IE - Tools - Internet Options - Advanced, what multimedia options are checked?

Numerous potential causes come to mind.
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

LVL 27

Expert Comment

by:Asta Cu
ID: 2274062
to see if system files are reported as changed/corrupted through which you can restore from original cd/disk, etc.
LVL 19

Expert Comment

ID: 2274121
I definitely believe the experts are starting you on the right track.. I visited the above site and had no problems w/ IE 5 but I have version
5.00.2314.1003CO.  It was the latest with the security patches and fixes and what not about a month or so ago.

Make sure u have the latest version available and check for the things above too.


Author Comment

ID: 2274806
I am using win95. I have tried the add/remove repair option a couple of times. I tried the Start,run Msinfo but i received a cannot find file message. On my internet options advanced/mutimedia,I have checked play animations,sound,videos,show pictures and smart image dithering.I dont understand how you go about the direct X diagnostics to check for drivers etc. I am using IE5 version 5.00.2919.6307
LVL 27

Expert Comment

by:Asta Cu
ID: 2277138
Windows 95 has different supports options, etc. than Windows 98 ... I'll check for Win95 related link and post shortly.

This link addresses what updates are available for Windows 95, Including the DirectX Version 7.0 update from WindowsUpdate site and process.


This article explains the directX diagnostic and troubleshooting tool for your Operating System.


LVL 27

Accepted Solution

Asta Cu earned 800 total points
ID: 2277163
THIS may be the key to your scrolling issue:
Synopsis from above link - This behavior occurs most often after you scroll the screen one way (for example, up), and then scroll back in the opposite direction.
This behavior can occur if your video adapter driver is incompatible with Internet Explorer.
To work around this issue, perform the following steps, checking to see if the issue is resolved after each step:
Disable smooth scrolling in Internet Explorer:
In Internet Explorer 4, click Internet Options on the View menu. In Internet Explorer 5, click Internet Options on the Tools menu.
Click the Advanced tab.
Click the Use Smooth Scrolling check box to clear it, and then click OK.

If you are not using Microsoft Plus! for Windows 95, skip to step 3. If you are using Microsoft Plus! for Windows 95, disable full-window drag in Microsoft Plus! for Windows 95:

Click Start, point to Settings, click Control Panel, and then double-click Display.

Click the Plus! tab, click the Show Window Contents While Dragging check box to clear it, and then click OK.

Change the display settings to a lower resolution and fewer colors in the color palette:
Click Start, point to Settings, point to Control Panel, and then double-click Display.
Click the Settings tab.
In the Color Palette box, click 16 Colors or 256 Colors, and then move the Desktop Area slider to the far left (640 By 480 Pixels).
Click OK, and then restart your computer.
Configure your computer to not use graphics accelerator functions:
Right-click My Computer, and then click Properties.
On the Performance tab, click Graphics.
Move the Hardware Acceleration slider to None.
Click OK, and then click Close.
Click Yes to restart your computer.

Configure Windows 95 to use the Standard Display Adapter (VGA) or Super VGA display adapter:
Click Start, point to Settings, point to Control Panel, and then double-click Display.
Click the Settings tab, and then click Change Display Type. Note the name of your video adapter driver.
Under Adapter Type, click Change, and then click Show All Devices.
In the Manufacturers box, click Standard Display Types.
In the Models box, click Standard Display Adapter (VGA) or Super VGA, click OK, click Close, and then click Close.
Click Yes if you are prompted to restart your computer.
If the issue does not occur after performing any of these steps, contact the manufacturer of your video adapter to inquire about obtaining a possible update to address this issue.
For additional information about this issue, please see the following article in the Microsoft Knowledge Base:
Q176945 Images Are Not Displayed Properly in Internet Explorer

Author Comment

ID: 2279064
To astaec, Thankyou your answer was not only right but easy to understand and very comprehensive.I implemented the first two suggestions you gave me. I unchecked the smooth scrolling tab and I also unchecked the show window while dragging. I have lived with this problem for quite a while now and I cant thank you enough.
LVL 27

Expert Comment

by:Asta Cu
ID: 2279899
I am so very pleased and know that feeling so well; having been in troubleshooting land for some time.  You made my day with your kind comments and good news.

Thank you.


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