asked on

scrollbars in webpage causes freeze

My browser, IE5 performs fine until I reach a web page that has scrollbars inside the page. When I scroll, most of the time my computer freezes and I have to re-boot.Sometimes this happens at certain websites without the internal scrollbars Most recently this happened at the www.iolo.com webpage and I started scrolling.

pdosdall

ASKER

Edited text of question.

chewymon

Have you tried repairing IE5? Go to Control Panel, Add/Remove Programs icon. Highlight IE5 and click the remove button. this should open an option to repair IE5.

Asta Cu

Check WindowsUpdate, make sure that you have the updates/fixed multimedia components installed, including VRML v. 2.0, etc. You might also benefit by modifying your hardware acceleration on the graphics adapter, and also by checking directX.

Start
Run
Msinfo32
Tools
DirectX diagnostics to check your drivers, setup for video, sound, etc.

Device Manager -- any problems there?

IE - Tools - Internet Options - Advanced, what multimedia options are checked?

Numerous potential causes come to mind.

Asta Cu

Start
Run
SFC
to see if system files are reported as changed/corrupted through which you can restore from original cd/disk, etc.

cheekycj

I definitely believe the experts are starting you on the right track.. I visited the above site and had no problems w/ IE 5 but I have version
5.00.2314.1003CO. It was the latest with the security patches and fixes and what not about a month or so ago.

Make sure u have the latest version available and check for the things above too.

CJ

pdosdall

ASKER

I am using win95. I have tried the add/remove repair option a couple of times. I tried the Start,run Msinfo but i received a cannot find file message. On my internet options advanced/mutimedia,I have checked play animations,sound,videos,show pictures and smart image dithering.I dont understand how you go about the direct X diagnostics to check for drivers etc. I am using IE5 version 5.00.2919.6307

Asta Cu

Windows 95 has different supports options, etc. than Windows 98 ... I'll check for Win95 related link and post shortly.

This link addresses what updates are available for Windows 95, Including the DirectX Version 7.0 update from WindowsUpdate site and process.

http://support.microsoft.com/support/kb/articles/q229/8/00.asp
---

This article explains the directX diagnostic and troubleshooting tool for your Operating System.

http://support.microsoft.com/support/kb/articles/Q191/4/90.ASP

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Asta Cu

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pdosdall

ASKER

To astaec, Thankyou your answer was not only right but easy to understand and very comprehensive.I implemented the first two suggestions you gave me. I unchecked the smooth scrolling tab and I also unchecked the show window while dragging. I have lived with this problem for quite a while now and I cant thank you enough.

Asta Cu

I am so very pleased and know that feeling so well; having been in troubleshooting land for some time. You made my day with your kind comments and good news.

Thank you.

Asta