"Browser hangs"


                                      PST

                After repairing Happy99.worm virus I can connect to the internet
                through ISP using AOL or Internet explorer, I can download via FTP
                using the browser, but the browser hangs when attempting to
                navigate to an HTTP address.  AOL help indicated a problem with the
                Browser Cache.  It does not appear in the AOL system information.

                Thanks, WP
WillPeteAsked:
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chewymonCommented:
What size is you temporary internet cache set for?
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WillPeteAuthor Commented:
Initially set to 10% of hard drive, reset to 30%.  No change. Drive has 883MB free.  I can also receive email normally.

Thanks
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WillPeteAuthor Commented:
Adjusted points to 80
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nettromCommented:
have you tried removing all files in the cache folder?
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WillPeteAuthor Commented:
Yes Cache and temp were emptied

thanks
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WillPeteAuthor Commented:
Adjusted points to 85
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mgfranzCommented:
Cache should have nothing to do with HTTP connections, you can even turn caching off.  More than likely the applications for IE and AOL that rely upon certain .dll files may have been corrupted by the virus.  Have you reloaded the apps?

Remember, FTP uses a different port (21) than email,(varies) or HTTP (80, 8080) and protocols are also different.  Just because FTP works doesn't mean the HTTP protocol is fine.  How is your email working?
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canadian5Commented:
How did you "repair" the damage done by the Happy99 virus?  Did you get the instructions for repair off of NAI, Symantec or some other antivirus vendor?   It could be something as simple as a registry key setting if you didn't repair the damage properly.
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WillPeteAuthor Commented:
Removed after factory software, reinstalled Windows 95 and some of after factory software.

Email and FTP work fine.

Followed Symantec instructions removing Happy99.  Removed specified files and copied new dll files via DOS.  

Ran Norton SystemWorks (installed post invection) Sys Check repaired all problems found, including regisrty, Norton Disk Doctor repairred lost clusters.  Norton Anti Virus now says system is clean.

No more error messages.  The only sympton is the browser, either AOL or IE hangs when attempting to navigate to a URL.

Thanks
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nettromCommented:
I'm slightly anxious that the SysCheck may have fixed some stuff in your registry that it shouldn't have tried to fix.  have you tried running Microsoft RegClean btw?
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mgfranzCommented:
You didn't mention if you reloaded the AOL or IE products though... this will rebuild the registry for these components and replace any corrupt .dll files.
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mkdebontCommented:
The virus has nothing to do with not able to get http-sites. Happy99 has to do with you're email. (And his email works fine ;-)  )

It's a good idea to remove your browser and have to do scandisk (even defrag!).

Re-install it and if this doesn't work, contact your provider and ask them what to do. They must be able to help you because maybe THEY have a problem.

martijn
http://www.thekitchen.nl
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nettromCommented:
according to Symantec (http://www.symantec.com/avcenter/venc/data/happy99.worm.html) the worm routine in Happy99 is triggered whenever a connect happens.  I read that as a "TCP connect", not as a "dial-up networking connection established".  so if the computer is still affected I believe that simple TCP connects, regardless of their destination, will be affected.
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WillPeteAuthor Commented:
Adjusted points to 100
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WillPeteAuthor Commented:
1)  Each of the above steps was taken independently.  As each step was taken the system was tested for the problem and it waas still there.  SysCheck had no effect on the problem, it was there before and after.

2)  AOL and IE were reinstalled.

3)  Browsers were removed.  Attempts to navigate to HTTP addresses were done with AOL & Mindspring dialup.  AOl said that it was a computer problem and to take it to the "Shop".

Thanks
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mgfranzCommented:
If you are unable to connect to a HTTP address how are you able to post questions and comments?... ;-)  Just kidding really.  I like the way the tech support mentioned "take it to the shop..."  Do some error checking, try loading a few of your own pages in the browser window, try running a few .asp scripts locally, do you have PWS loaded?  I have ran into a few sites in the past that will load fine with IE but not NN, it locks up the browser.  Does this happen to any site you attempt to visit?
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WillPeteAuthor Commented:
Actually its a friends computer.  I tried opening local html pages to no avail.  don't know what .asp or PWS are.  Don't have netscape on that machine.  It will not go to any site EXCEPT THE AOL START PAGE??????????????

Thanks
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WillPeteAuthor Commented:
Adjusted points to 105
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mgfranzCommented:
What URL are you typing into the browser location bar?
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WillPeteAuthor Commented:
I've tried to use bookmarks and have typed various URLs that I know are good with and without java.

 ie.  http://www.willpete.com/1stbn40tharty.htm
       http://www.altavista.com/

Thanks
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WillPeteAuthor Commented:
Adjusted points to 110
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mgfranzCommented:
Are you using the IE browser to attempt to connect to these sites?  Or the AOL browser?

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WillPeteAuthor Commented:
Have tried with both.  Ie won't navigate anywhere.  AOL will only go to AOL start page.

Thanks
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WillPeteAuthor Commented:
Adjusted points to 120
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mgfranzCommented:
If AOL is your internet provider, and it won't allow you to go anywhere except their page, it sounds more like an issue with their software on their server end.  When you say the browser hangs, do you mean it does nothing?  Do you ever get a "cannot connect... message"

You said you already reloaded 95 and some other software, the fact that you can connect to AOL discounts the TCP/IP stack, the network stact, the browser and associated software.  It just strikes me odd that the only site you can log on to is the AOL site with their browser.

Seems to me like you need to configure your connection properties too...  I recommend another call to AOL, and talk to a third level support tech, not the groupie who said to take it to the shop.

Mark
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WillPeteAuthor Commented:
No error messages.  The browser JUST FREEZES when attempting to navigate. (excepting in AOL, the AOL start page)

I changed settings and configuration to a Mindspring dial up connection and used IE.  

Same results. Could Email, FTP download, but not navigate to any http address.

Thanks
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mgfranzCommented:
It is possible the registry has been preset to use certain programs and configurations that affect the way your browser attempts to talk to the internet.  If you have never edited a registry I suggest getting very friendly to a technician...  In a few cases simply deleting a program may not delete the registry entry, whereas reloading the program does not re-write the registry.  This is one way programs that expire in 30 days know you have already used it up...  Talk to AOL again, tell them to help you or you will find another ISP, (which I recommend anyway...)

Mark
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WillPeteAuthor Commented:
Adjusted points to 140
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WillPeteAuthor Commented:
Adjusted points to 160
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almingCommented:
are you using Aol as the ISP or are you on a BYOP (bring your own plan) in which you can connect through an outside ISP to AOL?
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WillPeteAuthor Commented:
I have tried both.  Connected to internet through Mindspring Dial up, IE 4.0 - couldn't navigate to any http address.  Through AOL DialUp I could only connect to AOL start page.

Thanks
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WillPeteAuthor Commented:
Will Pete Update

The computer was taken to a computer repair shop, where the hard drive was formatted and Win95 reinstalled along with some software.  The problem has worsened.  In attempting to install AOL 5.0 from CD ROM the computer gives an error message  saying can't installl corrupt files.  Likewise with Norton System works.  The computer was returned to the computer shop????????????????????????????????????
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chewymonCommented:
It's beginning to sound like a RAM or power supply problem.  A dicey power supply can cause all sorts of wierd problems.  

Ron Gilster tells the story of a brand-new box that gave POST disk drive errors.  Drive, cables, and motherboard were replaced.  A few days later the same problems reappeared.  Replaced the power supply.  End of problem.  He claims that the power supply has one of the highest failure rates of any component.
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nettromCommented:
hard drive, RAM, power supply, some adapters don't like each other, etc.  lots of things could be FUBAR, but it should be returned in my opinion.
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mgfranzCommented:
When the shop formatted the disk, did they do a low-level format?  If your boot-sector has been corrupted you will run into problems loading software.  The only way to clean an infected disk is to do a low format.  Or buy a new disk.

I will have to discount the power supply being a problem at this time, I have changed PS due to flakey problems before, but these were on UNIX workstations way back in the early 90's.  But for sake of sanity, a new case is less than $50, unless you own a Compaq...

Mark
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WillPeteAuthor Commented:
Low level format completed.  Computer back on line.

Thanks All
Will
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WillPeteAuthor Commented:
Thanks
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