program error 2117

I have just installed my scanner. When I try to scan a 2117 program error comes up. I have reinstalled software, checked cables and also checked shipping lock. It all seems to be fine. What else should I do?
ahahahniAsked:
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Tex2000Connect With a Mentor Commented:
Is this a 3300? If so, go to the website and download the 2117 error patch. Here is the URL:

http://www.hp.com/cposupport/scanners/software/sj509mu.exe.html

It also has the instructions for installing the patch. Make sure to reboot the computer after you are finished.

If that does not resolve the issue,
call HP at 1-900-555-0012 and discuss it with them. This will be a hardware issue and they will not charge you for the call. They will refer you to the service department.

Good Luck!
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ahahahniAuthor Commented:
I downloaded that patch for the program error 2117 and upgraded the software, but I still am getting the same error. What else should I do?

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Tex2000Commented:
Call HP at 1-900-555-0012 and discuss it with them. This will be a hardware issue and they will not charge you for the call. They will refer you to the service department.

Good Luck!
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