program error 2117

I have just installed my scanner. When I try to scan a 2117 program error comes up. I have reinstalled software, checked cables and also checked shipping lock. It all seems to be fine. What else should I do?
ahahahniAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tex2000Commented:
Is this a 3300? If so, go to the website and download the 2117 error patch. Here is the URL:

http://www.hp.com/cposupport/scanners/software/sj509mu.exe.html

It also has the instructions for installing the patch. Make sure to reboot the computer after you are finished.

If that does not resolve the issue,
call HP at 1-900-555-0012 and discuss it with them. This will be a hardware issue and they will not charge you for the call. They will refer you to the service department.

Good Luck!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ahahahniAuthor Commented:
I downloaded that patch for the program error 2117 and upgraded the software, but I still am getting the same error. What else should I do?

0
Tex2000Commented:
Call HP at 1-900-555-0012 and discuss it with them. This will be a hardware issue and they will not charge you for the call. They will refer you to the service department.

Good Luck!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Peripherals

From novice to tech pro — start learning today.