Adobe GoLive 4.0 Install Problem

Posted on 1999-12-18
Medium Priority
Last Modified: 2013-12-16
I'm having a problem with the installation of Adobe GoLive 4.0. Upon clicking on setup.exe, the install program begins. I go through the various choices and the install program gives me a message saying that the install was successfull.

The problem I've having is when I go to Start/Programs/Adobe/GoLive 4.0 and click on "GoLive 4.0", I get a message with following text:
Adobe GoLive 4.0 has not been installed correctly. Please quit and reinstall GoLive 4.0.

I have tried this on several occassions only to get the same messages.

One last note: I'm running Windows 98 on a Dell Pentium II system.

Any help or suggestions would be greating appreciated.

Question by:gteman
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Accepted Solution

Patwallace earned 450 total points
ID: 2292833
Are you installing from a CD or download? It is probably a corrupted file.

Author Comment

ID: 2293915
I'm installing from a CD.

Expert Comment

ID: 2294064
If you're installing from a registered CD, I would try two things first.
 Completely uninstall the program, and delete all references to it on your computer through a find search. Then go to start/settings/control panel/system and scroll through all the items under the device manager tab and make sure there are no yellow warnings.
 completely shut down and restart...and using control/alt/delete, end task for everything except explorer and systray.
 Now put the CD in and re-install, using all the default (recommended) settings, and this should do it. If this doesn't work your only option left is to go to Adobe tech support, you might have a defective CD.
  I have had no problems with it and it is an excellent program.

Author Comment

ID: 2294761
I've had problems with this CD(Backup), since I got it. Specifically, when I originally tried to install, it took 4 times
for a sucessfull installation at work. However, trying to install
on my home system is another story. As part of the install, a question about what kind of installation(typical, custom), which
I choose custom. There are three different files(Adobe GoLive,Tour, Dictionaries), however the only one which is checked is the GoLive one. I've tried checking all of them; I've tried only leaving the GoLive one checked, all to get the same message.

Expert Comment

ID: 2294885
Since you are using a backup CD, either it is worn, defective, or incomplete. You can either keep trying or try to zip the one at work and e-mail it to yourself, if you need help with that Email me at RICIA2147@AOL.COM and I will walk you through it.

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