Cdrom drive doesn't detect cd

I have a client with a CompUSA PC with a cdrom drive that frequently fails to read a cd (any cd) when put in the drive, no matter how long you wait or how often you try to open the cdrom icon.  If she reboots the system, the cd is readable.  Is this a hardware problem or some kind of software/driver problem?
ITFreedomAsked:
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iwinCommented:
you can narrow down the problem by first goto the cdrom manufaturer's site to download and install the lastest driver of that model and we'll see.
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DevonCLSCommented:
What about going through windows explorer?
Click start
click explorer
click on your cd-rom drive

What happens? Does it give you an error?
If so what does the error say?

Regards,
DevonCLS


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ITFreedomAuthor Commented:
It says 'device not ready.  retry/cancel', as if no cd is in the drive.
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DevonCLSCommented:
OK,
How old is the computer, and how old is the CD-Rom?  Is the CD-Rom the original CD-Rom that came with the computer?

Did you goto the cdrom manufaturer's site to download and install the lastest drivers like iwin said?

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kjanxCommented:
i'd get the 10.00$ cd-rom cleaner at the walmart.
it'll fix it.
kj
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Jason_SCommented:
The way to test if it is a hardware, or software issue is to create a DOS based bootable disk that will load the CD-ROM drivers, and boot to the disk. (www.bootdisk.com) Then try to read CD's.  If it acts the same as in Windows, then it is a drive problem.  It may be that it is dirty, or it may be that the drive is not recognizing a disk change.
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Davy070599Commented:
Hi,

How is your cdrom drive connected.  Is it connected as primary slave or as secondary master?

Byeee...
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Davy070599Commented:
Hi,

Forgot something.  The moment you can't read your cdrom, open 'control panel', 'system' and look at 'device manager'.  Is there an entry with a explanation mark before it?

Byeee...
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javaidCommented:
Try taking auto insert notification off if it is ticked.
control panel => system => expand cdroms => go to properties of the cdrom and select the settings tab.

Also try going to the performance tab in system. Click on file system. Select cdrom tab and optimise access pattern for : no read ahead.
control panel => system => performance tab.
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iwinCommented:
if he's still around.
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ITFreedomAuthor Commented:
I'm still here, folks, and appreciate the various comments and suggestions.  I have not yet been back to my client's site to test any of these proposed fixes....
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Jason_SCommented:
javaid:  I see you are new here.  Welcome.  Please refrain from posting an "Answer" in a post.  Try to use comments only unless you have a definite answer, and the post is not long, and ongoing.
Thank you.
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javaidCommented:
sorry guys...
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Jason_SCommented:
No problem javaid.  Look forward to working with you.
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