What does answer say to Windows protection error?

What is the answer to the windows protection error question in this section ?  I do not have enough points to get the answer.  
darebrenAsked:
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SmartGamerCommented:
Here's the exact quote:

From: varun
 Date: Saturday, August 15 1998 - 09:45PM MDT  
 
Now that you have tried everything why not reinstall windows.
It generally takes about 30-35 minutes and many such problems
are known to be solved by reinstallation.
 
If you need more info, I can go back and get it- spend 20 points once and I can see it forever.

--S.G.
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rayt333Commented:
SmartGamer
"If you need more info, I can go back and get it- spend 20 points once and I can see it forever."

Can you go to it again without using more points??
The last time I did that I had to use more points the next time too???
Was that a fluke?? or was I ripped off??
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SmartGamerCommented:
Only if you spend it on the same question, and have cookies ENABLEd on your browser. Talk to Tech support about it.

--S.G.
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