NAMES.NSF will not load after upgrade to 4.5.5
To everyone, Happy New Year. To all Lotus Notes Experts, brace yourself for a long-winded explanation courtesy of a fellow Expert who does not know Notes. I am prepared to offer up to 1,000 points for this question. I started at 200 only because I have no idea how relatively severe this problem actually is. With that in mind, I will include all relevant information up to this point.
My customer has a Lotus Notes 4.1 server on a NetWare 3.2 server. I downloaded the 4.5.5 server update from Lotus' web site. In hindsight I did not know I had to also update the client. I tried to load the server NLMs and it reported that I had to run the workstation to update the server. So I went back to Lotus' web site and downloaded the client update. Now that the server and client were updated, I loaded the server NLMs successfully, however now it reports that the name and address book will not load. In administrator I tried to fixup and compact the file, but when trying to access the file it reports "0 databases accessed - 1 errors".
What course of action would you recommend? What other information do you need?
Brian
My customer has a Lotus Notes 4.1 server on a NetWare 3.2 server. I downloaded the 4.5.5 server update from Lotus' web site. In hindsight I did not know I had to also update the client. I tried to load the server NLMs and it reported that I had to run the workstation to update the server. So I went back to Lotus' web site and downloaded the client update. Now that the server and client were updated, I loaded the server NLMs successfully, however now it reports that the name and address book will not load. In administrator I tried to fixup and compact the file, but when trying to access the file it reports "0 databases accessed - 1 errors".
What course of action would you recommend? What other information do you need?
Brian
ASKER
Before I answer let me disclaim I have limited exposure to Notes. I know, I'm out of my league here, and what's worse, my employer (who wants nothing to do with this incident) is looking to me, of all people, to get this done.
OK, I can try to compact and fixup Desktop.dsk, however I don't know how to create a new copy of names.nsf. Would that erase everything? As for logs, I don't know where to find that.
B
OK, I can try to compact and fixup Desktop.dsk, however I don't know how to create a new copy of names.nsf. Would that erase everything? As for logs, I don't know where to find that.
B
The logs can be found in the Administration - System databases.
A new copy can be made under the menue File-Database-New Copy, then try if you can access this copy.
What is the error exactly regarding "the adress book will not load" ? Where does it report this ?
Sorry, gotta go, more from my side tomorrow
A new copy can be made under the menue File-Database-New Copy, then try if you can access this copy.
What is the error exactly regarding "the adress book will not load" ? Where does it report this ?
Sorry, gotta go, more from my side tomorrow
Hi
Try to shutdown your server and run NCOMPACT.EXE from the notes directory (on Server ).
This should fixup some problems that ur facing.
Good Luck
~Hemanth
Try to shutdown your server and run NCOMPACT.EXE from the notes directory (on Server ).
This should fixup some problems that ur facing.
Good Luck
~Hemanth
ASKER
I will try everything that is suggested and let everyone know how I do. Thanks very much.
ASKER
To answer your questions
* I couldn't run Compact and FixUp on the Desktop.dsk - I could run it on any NSF file, but can't figure out how to run it on a DSK file.
*I created a new NAMES.NSF file, but got myself in deeper. See below.
*I found NCOMPACT.EXE, but it was on the workstation, not server, and couldn't get it to work on the server.
Earlier I ran compact and fixup from the Administrator on the workstation side. Today I ran both vcompact and vfixup from the server, and they both ran fine with all files except names.nsf. Based on what little I know about Lotus Notes, I have drawn the conclusion that the file is probably corrupt beyond repair. I can accept that, however it seems that I am having a problem rebuilding the names.nsf file. After re-creating the file in Administrator on the workstation side, I restarted the Notes server. Now the error message I get on the server is "Unable to get information from name & address book: does not contain a required view." With the Notes server running, on the workstation side I try to go into Notes, when a box called "Notes Server Setup" comes up and it asks a question: "This Lotus Notes server is: *The first Lotus Notes server in your organization, or *An additional Lotus Notes server in your organization". I choose the first selection, and then proceed to enter what I believe is the Server name and organization name, the admin password and name of the administrator. As the files are being prepared, it then brings up the following error in a dialog box: "The Address Book you are registering the server to does not contain a $Servers view. In order to register a server you must use a Public Address Book. You can replace the design of the Address Book you are using with the Public Address Book template." How do I go about fixing this? Please let me know.
* I couldn't run Compact and FixUp on the Desktop.dsk - I could run it on any NSF file, but can't figure out how to run it on a DSK file.
*I created a new NAMES.NSF file, but got myself in deeper. See below.
*I found NCOMPACT.EXE, but it was on the workstation, not server, and couldn't get it to work on the server.
Earlier I ran compact and fixup from the Administrator on the workstation side. Today I ran both vcompact and vfixup from the server, and they both ran fine with all files except names.nsf. Based on what little I know about Lotus Notes, I have drawn the conclusion that the file is probably corrupt beyond repair. I can accept that, however it seems that I am having a problem rebuilding the names.nsf file. After re-creating the file in Administrator on the workstation side, I restarted the Notes server. Now the error message I get on the server is "Unable to get information from name & address book: does not contain a required view." With the Notes server running, on the workstation side I try to go into Notes, when a box called "Notes Server Setup" comes up and it asks a question: "This Lotus Notes server is: *The first Lotus Notes server in your organization, or *An additional Lotus Notes server in your organization". I choose the first selection, and then proceed to enter what I believe is the Server name and organization name, the admin password and name of the administrator. As the files are being prepared, it then brings up the following error in a dialog box: "The Address Book you are registering the server to does not contain a $Servers view. In order to register a server you must use a Public Address Book. You can replace the design of the Address Book you are using with the Public Address Book template." How do I go about fixing this? Please let me know.
ASKER CERTIFIED SOLUTION
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ASKER
I will try that and let everyone know how I do. Thanks once again.
ASKER
OK, now we're getting somewhere. That worked ok, however, now I get some other problems.
*When NOTESSRV is loaded, an error comes up: "No administration server has been designated for the Public Address Book."
*When I go into Notes from a workstation, an error comes up: "Unable to update workstation security options from home server: invalid file handle."
*When I try to into the user's mail box, or anywhere on the "Desktop", an error comes up: "Invalid file handle."
*When I close Notes on the workstation, it does not close gracefully and reports an OS problem. I apologize for not having the exact message.
*When NOTESSRV is loaded, an error comes up: "No administration server has been designated for the Public Address Book."
*When I go into Notes from a workstation, an error comes up: "Unable to update workstation security options from home server: invalid file handle."
*When I try to into the user's mail box, or anywhere on the "Desktop", an error comes up: "Invalid file handle."
*When I close Notes on the workstation, it does not close gracefully and reports an OS problem. I apologize for not having the exact message.
It sounds like you have the client's data files stored on the network rather than locally. This error means that the Notes client is having trouble accessing the files in the client's data directory. Check permissions in that directory and let me know what you find.
On both the client and server end I recommend you rebuild the names.nsf. This needs to be done on a planned outage window.
I found the easiest way to do this is to use File\database\copy of the names.nsf (use file name names1.nsf). Exit out of the client, rename names.nsf to namesold.nsf and reame names1.nsf to names.nsf ( This will ensure your names.nsf is clean and corruption free)
I found the easiest way to do this is to use File\database\copy of the names.nsf (use file name names1.nsf). Exit out of the client, rename names.nsf to namesold.nsf and reame names1.nsf to names.nsf ( This will ensure your names.nsf is clean and corruption free)
ASKER
First, I would have preferred a comment rather than an answer. Second, I created a new NAMES.NSF file on January 3, and that is no longer my problem. Please see my entry from January 6.
Reinstalling the client may fix your problem, and probably much less time consuming than trying to figure out what is wrong.
Also from what i understand you have a brand new address book.
Does it have any users registered there?
Are you trying to open the server copy of the mail file?
Is it a mail file that was created by the old server?
Also from what i understand you have a brand new address book.
Does it have any users registered there?
Are you trying to open the server copy of the mail file?
Is it a mail file that was created by the old server?
ASKER
Two things: this is the closest answer to fix the problem I had, and also everything after January 6 had nothing to do with my original problem. Thanks again, everyone.
- run Compact and NFixUp on the Desktop.dsk
- create a new copy of the Names.nsf, by Database, New Copy menue or on file level
Did you check the logs ? Are there any entries ?