Over the last week, whenever I try to access Nordstrom's website, I get the following message:
"Incorrect Personalization Information. The account specified in the MemUser cookie does not exist or the GUID does not match."
I spoke to their internet technician tonight and he said it was a cookie problem and could be solved by upgrading my Netscape 4.6 to the 4.7 version. I downloaded, installed, and rebooted. Got the same message.
I searched for cookies with the word Nordstrom and moved them to the trash. Removed the bookmark also. Rebooted and typed in the web address--bingo--same message! I called the Tech Desk back and they are now at a loss too! I finally did a search for text with the word "MemUser" and found the newly formed cookie that was created when I tried to access the site again (as well as the one I trashed) -- The only cookies that had MemUser were the Nordstrom cookies.
I'm running Win98. I can access all my other sites just fine. The Nordstrom Technician could only say that there have been recent problems (not Y2K related) with users accessing their site, but upgrading to most current browser is supposed to solve the problem. I've run out of ideas too!