Norton Problems with Windows 98.

Once in a while I get " error (6) while trying to "find and fix problems" using Norton Windoctor of Norton System Works. Then it says it is skipping further scanning of the registry and goes on to the other set of checks. The registry check is the first one in the list, by the way. I would like to know the implications of this and what does error (6) signify.

Also, after going thru the whole check up. sometime while trying to fix and repair, it encounters some problems and say it has to be fixed manually, it asks for my permission to delete a registry entry which is causing the problem. Then I chose "delete". Here it reports, it could not do it and failed to fix the problem.  What does that mean, and how do I solve such a problem.

Thanks.
falcon051997Asked:
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nfernandCommented:
Hi Falcon.

I really don't know how to help you, but let me tell you this: I think NU is the application the most short life you'll find. This is because with every BIG change on windows (FAT16-FAT32 for example) the functions that check or fix related problems cannot handle the new OS accurattely, and then, tell you that you have to fix it.

Verify if your NU is compatible with your Windows version.
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1cellCommented:
i realize this is not an answer to your question and some people might disagree but I have to say it.  In many, many cases with most Norton diagnostic/maintenance programs running on Win98, I have seen nothing but problems.  First it's a memory hog but it also tries to take too much control of the system and in many cases wont let you do simple maintenance to the system.  Again, I realize this probably isn't what you want to hear but my recommendation would be to ditch anything Norton.
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falcon051997Author Commented:
commnet to 1cell: You described my exact thoughts about Norton Utilities. They are nothing but trouble. I fully agree with you. Sooner or later I think I will get rid of them. But I still would like to hear from others who might know what these problems are that I am facing with.
Thanks.
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falcon051997Author Commented:
Edited text of question.
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falcon051997Author Commented:
comment to nfernand:

My norton version is "system works 2.0" It came way after windows 98 did. so it should be fully compatible,
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rayt333Commented:
Well I have to say I agree with 1cell, while I think Norton's is a good program in the hands of an experienced user, most users are new or just don't understand what the program is doing at all times. They tend to let the program do what is default and change their system settings and in some cases makes their system much worse then it was, (maybe even unbootable).
I like NU since it automates some system changes for you which is nice as long as you know what it is doing and have control over it.
When you install NU and let it set everything up at "default" then it really takes away control of your computer, after you change the settings for the different programs then it becomes OK, they (NU) should let you configure the different setting when installing but it takes control of that away too. (must think everyone is too stupid to set it up properly)

IMHO
For the average user the best thing is to stay away from it.
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falcon051997Author Commented:
Comment to Rayt333:

There must be a lot of public resentment against Norton Utilities. Everytime I ask a question related to Norton, I always get such answers. Ofcourse I can not deny any of the things you have said about Norton.
Falcon
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1cellCommented:
I can't seem to find much on that error specifically but I will admit my knowledge of Norton is limited due to my refusal to use it.  However, since this is saying there's a problem with the registry, here's some other programs that can clean up the registry as well as a hardware diagnostic program to look at the hardware.  

for the reg:  http://www.bootdisk.com/genfiles/eclea1_7.exe

after running that, goto a command prompt and type:
scanreg /fix    
( this will hopefully at least tell us if there's still problems if not fix them )

here's some diag shareware/freeware
http://www.winsite.com//cgi-bin/dload/21/win95/miscutil/windiag.zip

see what these tell you.  If they don't give a problem, I would say there is not one.
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1cellCommented:
also, if you don't have winzip, you will need it
www.winzip.com
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rayt333Commented:
falcon
I don't dislike NU, I dislike the way it is sets up default without any input from the user. When it is configured properly, and the user knows what it is doing then it is great. It is just the default setting that cause it to have such a bad name.
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1cellCommented:
http://download.cnet.com/downloads/0,10152,0-10102-101-882615,00.html?gid=33154&tag=st.dl.10102-100-882615-882615.bn.10102-101-882615

wow, that's an ugly link.  however, it's the one i meant to give above for diagnostics software.  great program called BCM diagnostics

for some reason I was given this link in a search and it actually said "download BCM diagnostics here"   hmmm.  not sure about the software it actually points to.
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falcon051997Author Commented:
comment 1cell:

As per your suggestion I installed the two programs after downloading them. The cleaner appeared to have done quite a bit with my registry etc. the Diagnostic tool reported one error when doing memory test. I tried many times the test but it always reported one error. It is about ceertain memory address and the data..so there seems to be a problem but it was not much of a help to figure out what to do. Anyway, after all this I went back to Norton and tried the windoctor and it did not complain anymore. While we dont know what caused the errors before atleast they were not there anymore.
Now i have to worry about the new memory error!
falcon
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1cellCommented:
BCM does stress tests on the memory, not just testing wether the memory is available for use.  The errors could very well mean that yes, the memory can be used but could display problems when it is.
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falcon051997Author Commented:
1cell
Thanks for the help.

Now do I have to worry about the memory problem, or should I just ignore it?

Falcon
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1cellCommented:
Well, I'd ignore what you wouldn't have known without the diag's.  However, if you start to see errors, lockups, or unexplainable problems, remember what BCM said.  As I mentioned before, the stress test is very throrough and could just be telling you that you can look forward to problems.

To further diagnose, if you have more than one RAM chip in the system, try leaving only one chip and run the test again.  Use this method to try to determine which RAM is the problem.  If it's under warranty still, you could most likely get it replaced by printing the test results.
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falcon051997Author Commented:
comment to 1cell:

Thanks for the info and help.
falcon
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