Graphics Image Server

Greetings Experts,

I have "saved" many files that I cannot access because I get a flag that  says  "unsupported Format."  At the top of this flag is printed: IMGSERVER.  The properties of this flag tells me that IMGSERVER is Graphics Image Server 1.0.  

I have no idea what this means.  My question is:  "How can I get support for this format so I can view my saved files?"

As an afterthought, I seemed to have developed this problem like, overnight.  System here is Windows 98SE.

Karl
KarlAiblingAsked:
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KarlAiblingAuthor Commented:
Edited text of question.
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dew_associatesCommented:
Karl, first and foremost, make sure the system is virus free.

That aside, what types of files are these, are they data, images, docs?

Dennis
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joedCommented:
Hold down the shift and right click the file. This will give you a selection to OPEN WITH. Select the program you used to create the files . Check the box "Always use this program". Next time you click a file with that extention it will be opened with the program you selected.
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KarlAiblingAuthor Commented:
Dennis, the files are images.  I am virus free.  

joed,  I went to one of the image files, used Shift, Right Click and found no "open with."  I did find properties (as I said before) and it indicates it is a Graphics Image Server.  I still get the flag "Unsupported Format" and the image will not open.  I do get a small "preview" image.  No large image.

Update gentlemen.  This useually happens when I receive an image and I click "Save As", give it a name and send it to a folder of my choice.  

Re-evaluate.

karl
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dew_associatesCommented:
Okay Karl, let's re-evaluate. Do you have any graphic software on this PC of any kind? If so what do you have? Also, what changes have you made recently to the PC such as the addition of new software or maybe shareware, freeware etc. Last, are you using AOL? if so, which version?
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joedCommented:
HOw are you receiving these files. Email? Download?
What extention do they come with?
What do you use to view the preview image?
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KarlAiblingAuthor Commented:
Dew:  The only graphic software that I know of is:Qucktime, Windows Media Player, RealPlayer G2, EZphoto and Adobe Photo Deluxe. Of course I have made changes to my software, both installed and downloaded but cannot pinpoint when the problem first took place.  Sorry.  Not using AOL.  

joed:  I am receiving the problem files (cartoons, pictures) via email.  Understand, that whenever I receive them they "open" fine.  I am able to look at them.  However, if I put the cursor on the picture, Right-Click and select Save Image, the image is saved to the folder I designate.  

The problem is when I go to retrieve the picture I get this message, "Could not open 'file name'.GIF.  Checking properties of the picture I see it is a "Graphics Image Server 1.0.", whatever that is.  

OK, any GIF or MPG extension is the problem.  Any ideas?

Karl
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dew_associatesCommented:
Karl,

Although joed mentioned this, I'm going to walk you through it step by step.

1. Open Windows Explorer.

2. In the left window, scroll to where your images are stored and click on the folder so that you can see the files listed in the right window.

3. Pick a jpg file in the right window and click once to highlight it.

4. Now hold the left shift key down with the left finger and with the right hand right click on the jpf file.

5. A small menu window should open and about 3-4 lines down you should see "Open with.." Now click on that.

6. Another window should open with a list of choices, select "iexplore".

Now test the jpg by double clicking. Does it open now?
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KarlAiblingAuthor Commented:
joed- Dew Associates step by step explaination set me straight.  I guess I simply didn't understand your explaination...for some reason.  After going through Dew's step by step and then reviewing your initial answer, I see they are one and the same.  I am very sorry about this.

Dew Associates:  Thank you for your step by step and patience.  I have awarded the points to joed since he gave the the correct answer initally.  However, if you would give me step by step instructions on how to award you equal points for this question, I will be happy to do so.

The reason I ask for step by step is because the last time I awarded dual points I had one of the "experts" question my integrity.  Thanks again.

Karl
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dew_associatesCommented:
Karl, don't worry about it! If anyone owes me anything, it's joed for clarify the answer he posted!

I'm glad its fixed!
Dennis
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KarlAiblingAuthor Commented:
Thanks Dennis...Nice to see you on again. Hope you have a happy and prosperous new year.

Karl
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dew_associatesCommented:
Thanks, and you too Karl!
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linda101698Commented:
Dennis,
I will post a question to award you an equal amount of points for your contribution to this question.  Thanks for the cooperation displayed at this question.  I like to see experts working together to solve problems.

Linda Gardner
Community Support @ Experts Exchange
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dew_associatesCommented:
Thanks Linda!
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KarlAiblingAuthor Commented:
Linda Gardner:

Please explain to me how to "post a question to award points."  The last time I tried this I got into a mess with people thinking I was messing with the system......playing a game, or favorite.  Some kind of crap like that.  I thank you for awarding Dennis these points because he was able to re-phrase the answer so I unerstood it.  I also appreciate Dennis and his efforts.

Kar Aibling

aibling328@hotmail.com
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dew_associatesCommented:
Hi Karl,

This is easy, so just follow along and you'll se what I mean.

1. When you click the ask a question link and the new question opens, in the first box insert to whom you wish to award points, such as:


KarlAibling to award you points.


2. Next, you can insert a descriptive message of what you are doing in the subject area.

3. Next, assign the points you wish by either using the default values or by picking a specific value.

Now post it and you're done!
Dennis

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KarlAiblingAuthor Commented:
Thanks Dennis....made a hard copy of your answer for my files.  

Karl
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linda101698Commented:
You can take a look at the question I posted for Dennis to see how I do it.  If you include a reference to the question you are posting to award the points for there shouldn't be a problem.  Sorry you had trouble with doing this in the past.

http://beta.experts-exchange.com/Computers/Operating_Systems/Windows/Win98/Q_10260271.html

Linda
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