usschaefer
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Malfunction of Canon BJC-5000
When I turn on my computer, I can only print one document (on my Canon BJC-5000) and then I have to restart the computer. The next print job returns an error message that says the printer is not there, as though it were unplugged (check for loose cords etc.) It works fine provided I restart the computer everytime I want to use it. The printer is only 6 months old and hasn't been used that much. My OS is Win98 and I downloaded the latest driver.
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I'm not sure if this applies but it sounds like the printer isn't telling the computer that the job is done and frees itself for the next job. In the printer properties is there a place to check for printer communications?
It could be a problem with the cable (is it bi-directional) or the port setting could be wrong. If you are sure it is none of the above then it could be a printer problem. I have owned two Canon printers and never again, there tech support isn't much help either (you may already know that)
It could be a problem with the cable (is it bi-directional) or the port setting could be wrong. If you are sure it is none of the above then it could be a printer problem. I have owned two Canon printers and never again, there tech support isn't much help either (you may already know that)
disconnect the printer.
remove the printer and any software from the computer.
remove the parallel port.
reboot.
The OS will add the port back in.
reboot.
add the printer and test.
If it does the same thing, you may have a port going bad or a bad cable (got a spare? how long is the cable?)
Good luck.