photo quality paper wont feed in HP DJ400

pamn
pamn used Ask the Experts™
on
Have loaded photo quality paper into HP DeskJet 400 printer and the paper won't feed thru. It feeds lower quality paper with no problem.  How to solve this problem?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Check the manual to see what type of paper is supported by the printed. Try feeding it one page at a time, manually.

Commented:
How old is the printer?  If it's an older model - your paper feed wheel may be shot and is slipping on that type paper.  Have you tried cleaning the pf wheel?  If none of the above works, apparatus may be correct.
The printer may not be able to feed that thickness of paper what is the actual weight in lbs on the paper it should say on the package i would not use above 50lb paper it will damage the feed system.

You can try taking a scotch brite pad to the feed rollers to rough them up slightly how the feed button on the printer to get the rollers to turn and then press the pad against the rollers but do let it feed through the machine you can also take either windex or rubbing alcohol to the rollers to clean them off you may want to wipe the rollers off with water after putting windex or rubbing alcohol so it does not dry out the rollers.

Other then that the printer may need service or you may need to change the pape.... the paper you are using should not say it is for use on anything else other then copiers or inkjets

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial