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EXPLORER CAUSED INVALID PAGE FAULT

When I boot my system "idialer.exe" is missing appears. In order to run my system I have to disable my Explorer.
Periodically an error will appear while running, "Explorer caused invalid page fault in module KRNL386.EXE." I cancel and 50% of the time my system will shut-down. HELP will be very much appreciated.
Lori
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Auntlulu
Asked:
Auntlulu
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1 Solution
 
1cellCommented:
have you installed/upgraded to Internet Explorer 5.0?
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AuntluluAuthor Commented:
No I have not
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1cellCommented:
also, idialer is not part of Windows itself, who is your internet service provider?
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1cellCommented:
to solve the problem with the error coming up at boot, we can do some simple registry editing which I will help you with if there's no other solution
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AuntluluAuthor Commented:
Centurytel is my provider
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1cellCommented:
does the internet seem to connect and function properly?
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AuntluluAuthor Commented:
Not at all. It seems I have to retry to connect at least 4-8 times before I get connected.  After I get connected I am disconnected at least 50% of the time.
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1cellCommented:
ok, first things first, lets get rid of the error at boot.

1)  Click on start and then run
2)  in the run box, type regedit and hit enter
3)  in the registry editor, click on registry at the top and then export registry.  You will be prompted for where to export it to and what to name it.  Export it to your desktop and name it reg_back.  ( this will create a backup of the registry so if we screw anything up, we can replace the current copy of the registry )
4)  now, click on edit and then find
5)  in the find window, type idialer.exe and hit enter
6)  when it stops, click delete once and then F3, continuing until it says "finished searching registry"
7)  click on registry and then exit
8)  restart the computer

let me know if you still get the error
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1cellCommented:
6)  when it stops, click delete once and then F3, continuing until it says "finished searching registry"

what I mean is after you hit delete, hit F3 where it will search again.  When it stops again, hit delete again, continuing this process until it says "finished"

DO NOT HIT DELETE MORE THAN ONCE WHEN IT STOPS
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AuntluluAuthor Commented:
Okay. Will restart my computer now. See you in a few.
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AuntluluAuthor Commented:
Hello, no it didn't work. This time I did not turn off explorer to get rid of the "Program not found box." And I still have that box in front of everything.
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1cellCommented:
are you using Norton's?
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AuntluluAuthor Commented:
Also, I have Explorer 5.0. I have not downloaded that. Should I do that before I do anything else?
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1cellCommented:
OK, you DO have IE 5.0?  if not, don't download it, big problems can arrise much like what you've explained here.  Clarify for me, you DO or DON'T have internet explorer 5.0?
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AuntluluAuthor Commented:
I have not downloaded it into my system
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1cellCommented:
Is this Windows 98 second edition?
Are you sure you have Internet Explorer 5.0?  If not, open Internet Explorer, click on help, then "about" it should give you aversion number there
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AuntluluAuthor Commented:
Major beginner here. I'm not sure which version. Purchased used. When I click on on internet explorer in find file ( because I can't find it ) it takes me to my C drive. I cannot find anything about Explorer except in Find file.
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1cellCommented:
OK, you are clicking on Windows Explorer, not Internet Explorer.

Do a find files for iexplore.exe and double click it.

I think though, that the best thing for you is looking like a reinstall of windows and clearing everything off the drive
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1cellCommented:
did you get the Win98 disk?

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AuntluluAuthor Commented:
I did a find file, and there are no items for that file. If I do a reinstall, how do I clear everything off the drive?
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AuntluluAuthor Commented:
No, I did not get the disc, but I discussed this with a friend about re-installation, and she will provide hers.
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uposCommented:
Here's a few suggestions before you completely blow away your whole drive.
Check your startup folder for any programs that might be loading which you do not have.
Also check in your registry in the "Run" folders.
Perform a search matching exact spelling for "Run". Look for any suspicous entries in the "Run" folders that may be causing the error aswell.
The Run folders act as the Startup folder and call for programs to be loaded up during startup.
As always, back up your registry before you hack it.
Can't go into great detail, I'm on my lunch break from work. Give that a shot and let me know if you come across any problems.
It's also possible that it could be in your win.ini file aswell.
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AuntluluAuthor Commented:
I want to Thank You for your assistance. I will do a re-install within the next couple days. If I need assistance at that time I will contact this site. Thank You again
Lori
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1cellCommented:
OK, never say that here again as we cannot help you break the liscence agreement that came with her version of Windows which says that it's only for one computer.  I will tell you to go get a retail version of windows.  

Having said that, I'm sure you will get one and I'll post further instructions.

To create a start up disk

1)  Double click My Computer
2)  Double click Control Panel
3)  Double click Add/Remove Programs
4)  Click on the "Startup Disk" tab
5)  Click the Create Disk button and follow the instructions
6)  Do a find files for format.com and copy it to A:  with the start up disk inserted  ( this file might already be there )
7)  Do a find files for fdisk.exe and copy it to A:  with the start up disk inserted. ( this file might already be there )

To format the system
1)  Insert the start up disk
2)  Restart the computer and when you are asked if you want to start with or without CD-ROM support, choose "with"
3)  At the DOS prompt, type "format c:"  without the quotes
4)  After the format, type d: ( where d: is your CD-ROM ) and hit enter.
5)  At the D: prompt, type "setup" without the quotes and hit enter.

you are now installing Windows






 





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