KERNEL32.dll error message

After exiting "Tonka Construction" the following error message occurs:
TONKA caused an invalid page fault in
module KERNEL32.DLL at 015f:bff7b997.
Registers:
EAX=00000000 CS=015f EIP=bff7b997 EFLGS=00000246
EBX=00000001 SS=0167 ESP=0072f654 EBP=0072f668
ECX=d0da73f0 DS=0167 ESI=00d405f0 FS=3f2f
EDX=bffc9490 ES=0167 EDI=0982e58c GS=0000
Bytes at CS:EIP:
ff 76 04 e8 26 89 ff ff 5e c2 04 00 56 8b 74 24
Stack dump:
09800000 0981e3c4 00d405f0 00000001 09800000 00000000 0981ec7e 00000019 00000000 00000001 09800000 00000001 00000000 00000000 00000401 00000001

Does anyone know what this message means?  Is it something we are doing wrong, can be fixed?  We are running Windows 98.


mcochranAsked:
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ApparatusCommented:
Possibly caused by another program running in the back ground, such as an antivirus program. Try closing all programs except for Explorer using Ctrl+Akt+Del and run the game again.
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mcochranAuthor Commented:
Thanks - will give that a try next time he plays it.
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dIMITErCommented:
If the game is Bought i don't think the problem is there.But if your games is pirated you know,cutted some videos for smaller size it may be the problem!

I had the problem with Fifa 99 pirated version.
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mcochranAuthor Commented:
I'm sure this is not a pirated version - it was purchased at a toy store.
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bdrawerCommented:
perhaps it is not able to free up memory.

try unistalling the game from the control panel (you might lose saved games)

then reinstall game without any anti virus software running.

I assume you were ewxiting the game using the game's control.
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kyokugenryuCommented:
Try to use win98 - [system file checker] to see any file on your system have crash. If so, restore it from installation cd
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mcochranAuthor Commented:
I received help from  Hasbro - so far so good.  Thanks everyone.
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mcochranAuthor Commented:
The error occurred again.  I've tried Ctl+Alt+Del to all open files and that didn't worked.  I ran system file checker and the kernel32.dll file didn't come up - others did - about 15 or so.  I ignored all because they were all in c:\windows\system and I have no idea what files they run with.  We have to change the display to 256 colors before running the program.  Wonder if that has anything to do with it?
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OslieCommented:
well i do not know how to fix it but i think i know what it trying to do.

That file that you mentioned is one of the systems main files and the games you have is trying to rewrite something into that file but can't so it causes and illegal operation.  If that file get rewritten in anyway it will probable crash the computer ok.  That same message came up for me while i was playing a game, i asked a technian about it and thats something similiar to what he said
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OslieCommented:
It also might have something to do with the quality of you graphics card
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mcochranAuthor Commented:
I have a feeling its my graphics card - have been having other problems related to that card.  Thanks.
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