Mail Recipient option missing from Send To

IN Office 97 "Mail Recipient" is missing from File, Send To. What do I need to do to make this an option?
LVL 6
blakeh1Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

amfotCommented:
As per Microsoft:

"What programs are required to send or route documents in e-mail?

To send or route documents through e-mail, you need one of the following:

·      Microsoft Exchange (or other 32-bit e-mail program compatible with the Messaging Application Programming Interface [MAPI]).
·      Lotus cc:Mail (or other 16-bit e-mail program compatible with Vendor Independent Messaging [VIM]).

Note   Sending and routing documents through e-mail may not work across electronic mail gateways."

If you have a compatible e-mail program, the option should automatically appear on the File menu.
0
calacucciaCommented:
Hi blakeh1,

Have yo tried:

Right-click on menu bar, choose 'customize', Tab 'Commands', Category 'File', where you should find 'Mail Recipient'.

Now go to Menu Bar, File, Send To, and drag and drop the 'Mail Recipient' icon to the Sent To menu list.

It will be added. Now click close on 'customize ' Dialog Box.

The actions described apply for all office programs (at least I've tried it ford Word/Excel).

Hope this helps,

Calacuccia
0
calacucciaCommented:
Well Antrat was quicker, but as he has another look at your problem (and surely the first point to check), we are completing each other. However, I understand from your question, you don't have the 'Mail Recipient' icon visible under Send To.

Cheers,

Calacuccia
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

blakeh1Author Commented:
Calacuccia,
I did not try adding the menuitem 1rst, just jumped to the conculsion that something was wrong with the install or some file or reg key was missing. I will try adding the menu item first (however I initially reset the Menu and it still was not a choice). If that doesn't work it looks like it may be a problem with the install of the mail app.
Amfot,
This machine has Netscape installed,  is this a Mapi compliant app as far as office is concerned, or do I also need to have exchange or Outlook installed?
0
blakeh1Author Commented:
I tried adding the menuitem, it is dimmed and not an option to be chosen, any ideas?
0
calacucciaCommented:
>This machine has Netscape installed,  is this a Mapi compliant app as  far as office is concerned, or do I also need to have exchange or Outlook installed?

I have Netscape installed and Groupwise as mail group and everything wokrs fine. At home I have Outlook Express, no problem neither.
0
blakeh1Author Commented:
How can I enable this option?
0
calacucciaCommented:
Found following on MSKB (it's for Outlook Express 4.0, but the tips look quite useful for other mail programs too), however it's not directly linked to MS Office. Does this problem only occur in Office, by the way ?

http://support.microsoft.com/support/kb/articles/Q182/3/78.ASP

Maybe worth a try ?

Looking further in the mean time
0
blakeh1Author Commented:
Yeah, I saw that article, but that unfortunatly did not resolve it.  any other thoughts/ideas?
0
calacucciaCommented:
Hi blakeh1,

I have no further suggestions at your problem for this moment.

Just wanted to add, I've tried to send a file by the Send To>Mail Recipient tool at work (where I have Novell Netscape with Groupwise) and it appeared not to work.

It just creates a temporary file and then the error message 'General Mail Error' comes up.

I'll try to figure out what happens.

Till Later,

Calacuccia
0
billhoodCommented:
I believe the issue is the version of MAPI32.DLL which is being used in the WINDOWS/SYSTEM directory. You may find one or more similarly named versions of this file. Each DLL represents a different email system.

Check the registry key Hkey_Local_Machine\Software\Microsoft
Office\95\MapiDLL  Under this key you'll see the current DLL in use. You need to locate the correct DLL for your use.

For example ccMail uses MAPI32.DLL while
Exchange/Outlook uses MAPIVI32.DLL

Find the correct DLL and the problem should be resolved.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.