• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 149
  • Last Modified:

Help

I have a 5 year old Packard Bell computer that has had many problems.  Lately, I have not been able to connect to the internet.  I get the message that the modem is in use and that I should turn it off and then turn it back on, but I have an internal modem.  I have tried to delete the modem and then reinstall it, but that doesn't work either.  I have tried and tried to fix this...I even called a hotline and they couldn't help.  One day, I couldn't even get into Windows 98 when I turned on my computer.  I thought that if I reloaded Windos 98, I might be able to fix the problem, but I can't even get in it anymore.  When I try to reload it from DOS, I can get close to reloading it completely, except that I get the message that the himem.sys it missing.  Since this has happened, I have gotten a new computer, but I would still like to know how to fix this.  Please help.
0
AbbyMae85
Asked:
AbbyMae85
1 Solution
 
AbbyMae85Author Commented:
It would be really nice if I could get an answer ASAP!!!
0
 
kjanxCommented:
i'll be tactful as possible.
do you know anyone close by that could assist you? there are some steps in your attempts that are missing. hence, you are at a deadend.
if not, theres a site with video help.
www.pc911.com.
check it out.
kjanx
0
 
kjanxCommented:
oops, thats www.service911.com 
kjanx
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
Adam LeinssCommented:
You mean you see Starting Windows 98... and then HIMEM.SYS is missing?  See if it exists in C:\windows.  If it's there, you probably have bad memory or a motherboard problem (without the exact error message and the exact situation, it's hard to give any rock solid "bullet" to your problem).  There are several things I would personally check:

A. Is the hard drive fine?  Run a FULL scandisk or Norton Disk Doctor on it.
B. Did I scan the hard drive for viruses?
C. (if you have it) Did I run Norton Diagnostics, PC Doctor, CheckIT or QAPlus to see if there are any detected hardware problems?

Also, did you format the drive and then try to reinstall or are you installing over the Windows you had?
0
 
dew_associatesCommented:
Abby, do you have a Windows 98 boot disk?
Dennis
0
 
paradisewatersCommented:
I had the same problem with my win 95 pc.
I tried everything possible to bring my system back up. I finally got  tired of messing with it and had a friend that is in the pc buisness fix it. He had to erase everything off my hard drive and then go back in and reinstall windows. But he said the reason why my file dissappeared was because it had a virus that my virus scan did not detect.
0
 
dew_associatesCommented:
Abby, you still with us?
0
 
dew_associatesCommented:
Abby?!?!?!?
0
 
dew_associatesCommented:
, I've set up two ways of doing this in the event you get yourself in a jam and need a way back.
First, before doing anything else, go into control panel, add/remove programs and make a new windows 98 startup disk.
Next,
1. Insert a new floppy disk into the drive, then go into My Computer and right click on the floppy drive icon and click format. Choose full format and transfer system files. When the first one is finished, do another and leave that last floppy in the drive.
2. Now click Start, Find, Files and Folders and search for the following files and when found, right click on them and send them to the floppy.
Himem.sys (should be in C:\Windows)
Format.com (should be in C:\Windows\Command)
Emm386.exe (should be in C:\Windows)
Scandisk.exe (should be in C:\Windows\Command)
Edit.com (should be in C:\Windows\Command)
Fdisk.exe (should be in C:\Windows\Command)
Mscdex.exe (should be in C:\Windows\Command)
config.sys (should be at C:\ but we may have to build one so if its not there don't worry)
autoexec.bat (should be at C:\ but we may have to build one so if its not there don't worry)
Oakcdrom.sys (should be at C:\ Windows\Command\EBD)
Now close, Find, Files and Folders.

3. Now repeat the entire procedure in #2 using the second disk you formatted so that you have two that are fully formatted with the files noted. You'll see why in a moment!
4. This next procedure can be done in either of two ways, and I'll show you both in the event you get in a bind and need to modify either of these floppies in MSDos.
We will need to modify the Config.sys and Autoexec.bat files to enable your system to boot correctly, enable upper memory, enable you to scan the hard drive for errors before installation of the operating system and to enable the cd rom drivers.
Let's do this the easy way first since you have Win98 running already.
Put one of the floppies into the drive. Now click Start, Programs, Accessories, Wordpad. Click File, Open and where it says "Files of Type", click the down arrow to the right and select the last entry "All Documents (*.*). Now change the directory to A:\ and select the Config.sys file presuming that your system has one. If it doesn't, then ignore this step and we will create one.
The following lines are what you need to insert:

DEVICE=A:\HIMEM.SYS
DEVICE=A:\EMM386.EXE NOEMS
DEVICE=A:\OAKCDROM.SYS /D:MSCD001

Now save this as CONFIG.SYS to the floppy.
5. Now we'll create the AUTOEXEC.BAT, by either editing the one you copied over to the floppy or by creating a new one as we did in #4 above. Follow the same procedure as you did in #4 above, but use this line instead.

A:\MSCDEX.EXE /D:MSCD001

Now save this as AUTOEXEC.BAT to the floppy, and remove the floppy and set it aside.

Mark this floppy as Floppy "A"

6. Now insert the other floppy disk into the drive, as we're going to build the files you'll need after the drive has been partitioned and formatted.
Now click Start, Programs, Accessories, Wordpad. Click File, Open and where it says "Files of Type", click the down arrow to the right and select the last entry "All Documents (*.*). Now we will repeat the procedure we used above by either editing the existing Config.sys or by building a new one. There are only minor differences.
The following lines are what you need to insert:

DEVICE=C:\HIMEM.SYS
DEVICE=C:\EMM386.EXE NOEMS
DEVICE=C:\OAKCDROM.SYS /D:MSCD001

Now save this as CONFIG.SYS to the floppy.

7. Now we'll create the AUTOEXEC.BAT, by either editing the one you copied over to the floppy or by creating a new one as we did in #4 above. Follow the same procedure as you did in #4 above, but use this line instead.

C:\MSCDEX.EXE /D:MSCD001

Mark this floppy as Floppy "B"

8. Now test the first floppy by inserting it into the drive and then restart your system. It should boot to the floppy and provide cd rom drive support. Now insert the Windows 98 cd into the cd rom drive and type
E: (and touch the enter key.)

You should see E:\>

Now type DIR and touch enter. This should cause the system to produce a directory of the files and directories on the cd rom disk.

9. Now switch floppies and reboot the system using the CTRL, ALT and DEL keys at the same time. Your system should boot to the floppy, but you may get an error as the files that are on the floppy may not be co-located on the cd drive. As long as the system boots to the floppy is all that matters at this point.

10. Without rebooting, switch floppies and type A: (and touch enter)
Now type EDIT and touch the enter key. This bring up the DOS editor. Now touch the ALT key and you can use the keyboard arrow keys to move through the menu either up or down or across to open a file as well as edit it. I don't want to belabor the subject, but just let you know that you can do what you did in Wordpad within the Dos editor.
11. Now you're ready to configure your system and reload Windows 98.
Insert floppy "A" into the drive and restart the system. Once the system has booted, type FDISK and touch enter.
This will enable you to see the existing partition information, remove the existing partition, create a new partition, make it active and then format it.
Let me know how you are at this point!
=================================
First, make a list of all of the components that you have on your system. As an example,

Video card <make and model>
Modem <make and model?
Sound Card <Make and model>

Any other devices that you may have, including scanners etc.

Now visit the online sites for each device and locate the most recent drivers for each device and download them. Write down the actual driver file name and then save them onto your other hard drive. We will install these after you setup windows 98.

If you will be using an antivirus program on this system, make a list of all of the software you intend to load, and then make the antivirus the last item on the list.

If you're unsure of where to find the drivers, let me know the make and model of the card/device and I'll find the URL for you.
===================================
As for Outlook, when you open it review the tools and options and review them carefully, especially the export features. This will enable you to export the address book as well as backup any email on your system.

Additionally, you should record each of your logon names and passwords, as well as your internet logon procedures, TCP/IP settings, logon names and passwords there as well.

Here's the procedures for Outlook Express.

To Back Up the Windows Address Book
-----------------------------------

You do not have to create a new folder, you can use a folder that already
exists. Copying the .wab to another folder allows you to retain the file
name.

Copy the .wab file to another folder. To do so, follow these steps:

1. Quit Outlook Express.

2. Create a new folder to store the .wab file. For example:

C:\Backup

For information about how to create a folder, click Start, click Help,
click the Index tab, type "new folder" (without quotation marks), and
then double-click the topic, "New Folders".

3. Click Start, point to Find, and then click Files Or Folders.

4. In the Named box, type "*.wab" (without quotation marks), and then
click Find Now.

5. Copy the <username>.wab file to the folder that you created in
step 2.

For information about how to copy a file, click Start, click Help, click
the Index tab, type "copying" (without quotation marks), and then
double-click the topic, "files or folders."

To Back Up Mail Folders
-----------------------
You do not have to create a new folder, you can use a folder that already
exists. Copying the .mbx files to another folder allows you to retain the
file names.

Copy the .mbx files to another folder. To do so, follow these steps:

1. Quit Outlook Express.

2. Create a new folder to store the .mbx files. For example:

C:\Backup

For information about how to create a folder, click Start, click Help,
click the Index tab, type "new folder" (without quotation marks), and
then double-click the "New Folders" topic.

3. Click Start, point to Find, and then click Files Or Folders.

4. In the Named box, type "*.mbx" (without quotation marks), and then
click Find Now.

5. For each mail folder that you want to create a backup copy of, copy the
corresponding <filename>.mbx file to the folder that you created in step
2. For example, the Inbox.mbx file is the Inbox folder.

For information about how to copy a file, click Start, click Help,
click the Index tab, type "copying" (without quotation marks), and
then double-click the "files or folders" topic.

For additional information about backing up mail folders, click Contents
And Index on the Help menu in Outlook Express, click the Index tab, type
"backing up mail folders" (without quotation marks), and then click
Display.

To Restore the Windows Address Book
-----------------------------------

To restore the .wab file that you previously backed up, follow these steps:

1. Quit Outlook Express.

2. Click Start, point to Find, and then click Files Or Folders.

3. In the Named box, type "*.wab" (without quotation marks), and then
click Find Now.

4. Rename the current <username>.wab file in the Address Book folder.

For information about how to rename files, click Start, click Help,
click the Index tab, type "renaming files" (without quotation
marks), and then double-click the "Renaming files" topic.

5. Copy the backup copy of the <username>.wab file to the Address Book
folder.

For information about how to copy a file, click Start, click Help,
click the Index tab, type "copying" (without quotation marks), and
then double-click the "files or folders" topic.

6. Start Outlook Express.

To Restore Mail Folders
-----------------------

To restore one or more of the Outlook Express .mbx files that you
previously backed up, follow these steps:

1. Quit Outlook Express.

2. Click Start, point to Find, and then click Files Or Folders.

3. In the Named box, type "*.mbx *.idx" (without quotation marks), and then
click Find Now.

4. Rename the current <filename>.mbx and corresponding <filename>.idx file.

For information about how to rename files, click Start, click Help,
click the Index tab, type "renaming files" (without quotation
marks), and then double-click the "Renaming files" topic.

5. Copy the backup copy of the .mbx file to the Mail folder.

For information about how to copy a file, click Start, click Help,
click the Index tab, type "copying" (without quotation marks), and
then double-click the "files or folders" topic.

NOTE: The <filename>.idx file is re-created when you start Outlook
Express.

6. Delete the Folders.nch file. To do so, use the following steps:

a. Quit Outlook Express or Outlook.

b. Click the Start button, point to Find, and then click Files Or
Folders.

c. In the Named box, type "folders.nch" (without quotation marks), and
then click Find Now.

d. Click the Folders.nch file, and then click Rename or Delete on the
File menu.

7. Start Outlook Express.
=========================

A. Fdisk is Microsoft's partitioning program. It will allow you to take a raw unformatted drive and create a partition in either Fat 16 or Fat 32.

1. Insert boot floppy "A" into the floppy drive and boot the system to it. You will be asked if you want LBA mode and you reply yes, for Fat 32.

2. At the MSDos prompt A:\> type "fdisk" without quotes and touch enter. This will bring up the dos fdisk menu. As you can see, you have several choices, you can:

.. Create a partition or logical drive.
.. Set the active partition.
.. Delete a partition of logical drive.
.. Display partition information.

On systems with multiple hard drives, there will be another choice added to the list:

.. Change current fixed disk drive.

.. Create a partition or logical drive.

This option enables you to set a new partition (including size) on a hard drive that either is new and has never been partitioned or one that has had it's partition removed with the third option noted above.

.. Set the active partition.

Once a drive has been partitioned, this option will enable you to make it active and therefore bootable. As an example, you could partition one hard drive into several partitions, let's say as Drive "C", "D" and "E", after which you would set "C" as the active bootable partition.

.. Delete a partition of logical drive.

This option allows you to remove partition(s) as well as logical drives. In the example above, "C" would be the primary partition and drives "D" and "E" would be logical drives.

.. Display partition information.

This option allows you to see what existing partitions are on a hard drive.

.. Change current fixed disk drive.

In systems with multiple hard drives, this option allows you to choose which hard drive you want to work with.

When you first start Fdisk, you will be given a choice whether or not you want LBA mode. If you choose NO or (N), the system will default to Fat 16. If you choose YES (Y), the system will default to Fat 32.

Start Fdisk as noted above, and choose (Y) for LBA and review the partition information. When you're done, just touch the ESC key and change drives to "A" by typing A: <enter>.

B. Now you're ready to format the drive and transfer the basic system files.

At the MSDos prompt A:> type "FORMAT C:/S" without quotes and touch the enter key. It will look like this:

A:\>FORMAT C:/S

A message will come up alerting you to the fact that if you proceed, all existing data on the hard drive will be erased. Acknowledge the message and proceed with the format.

NOTE: Once you start the formatting process, you're committed and will have to reload the operating system to make it functional. Therefore, if you are unsure about anything regarding data and drivers, make sure that you do that now before you continue.

When the basic format process finished, the format command will transfer the basic system files and note that on the screen. Now you can remove floppy "A" and reboot the system and it should boot to the "C" drive unless there is a physical failure of the hard drive.

Now insert floppy "B" into the drive.

Now you're ready to copy the files you need to start the system enabling the upper memory area as well as to be able to access the cd rom drive. You will be working from the MSDos prompt: C:\>

Perform the following MSDos copy commands as noted, touching enter after each. It will look like this:

C:\>Copy A:Himem.sys C:
C:\>Copy A:Emm386.exe C:
C:\>Copy A:Mscdex.exe C:
C:\>Copy A:Config.sys C:
C:\>Copy A:Autoexec.bat C:
C:\>Copy A:OAKCDROM.SYS C:

Once these files are transferred, remove the floppy from the drive and reboot the system. The system should boot to the "C" drive and the cd rom drive should be accessible with drive "E" assigned to it as a drive letter.

C. Now you're ready to load Windows 98.

1. Insert the Windows 98 CD Rom disk into the drive and at the MSDos prompt type e:\setup and touch enter. It will look like this:

C:\>E:\setup <enter>

2. The install process will cause Scandisk to run to check the hard drive, just follow the on-screen prompts.

3. When scandisk finished, proceed with the installation. You will be given a choice between and typical install or custom. Choose custom and then choose each of the components you wish to install. You can make these choices by double clicking on each topic in the window and then checking the boxes for the various components.

4. Once Win98 has been installed, click Start, Settings, Control Panel, Device Manager tab and review the various devices looking for device problems if there are any. They will appear with either yellow question marks or red X's. Resolve these by applying various drivers that you have for those devices.

To resolve a device problem, install the driver and then, from within device manager, click on the errant device to highlight it and then click the remove button. Now restart the system. Win98 will find the device removed and attempt to reload the driver or it will ask you if you want to install a driver from those that you have saved. Apply or install them as necessary.

After resolving any device issues, you are ready to set up your system for internet access etc. Proceed with this as per your ISP's instructions. Once this has been accomplished, you are ready to register Windows 98 and then add your Windows 98 updates. You can accomplish this by logging onto the Internet and visiting the Windows 98 update site and automate the updates or visiting the MS download site for Win98 and download the updates and install them manually!
=============================

You can backup your Outlook Express data to your "D" drive.

As for your Favorites, you can use Windows Explorer and copy the entire favorites folder to a temporary folder on the "D" drive and use drag and drop to restore it when you are finished and have reinstalled IE 5.

Questions?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now