I have a 5 year old Packard Bell computer that has had many problems. Lately, I have not been able to connect to the internet. I get the message that the modem is in use and that I should turn it off and then turn it back on, but I have an internal modem. I have tried to delete the modem and then reinstall it, but that doesn't work either. I have tried and tried to fix this...I even called a hotline and they couldn't help. One day, I couldn't even get into Windows 98 when I turned on my computer. I thought that if I reloaded Windos 98, I might be able to fix the problem, but I can't even get in it anymore. When I try to reload it from DOS, I can get close to reloading it completely, except that I get the message that the himem.sys it missing. Since this has happened, I have gotten a new computer, but I would still like to know how to fix this. Please help.