Adobe Photo delux 2.0

pslh to continue; I have an HP deskjet 722c printer. I have just moved a picture from a web site on the internet to Adobe photo delux 2.0. I wanted to alter the picture and then print it on HP Premium photo paper. I altered the picture to what I wanted, and then went to <file> <print>, yhe <print box> cameup, I picked the <quality>, and then clk <setup>, the The <page setup box> came up.I picked the <paper type>,<quality>
and <auto color> and then clk ok, the <print box> came up and nothing happened, but the page was frozen. I could not get out so I clicked <cnt-alt-delete> the <close program> came up. In the Box Adobe photo delux not responding, was highlited . I am supposed to have these photos by tomorrow morning. Can it be done.  

jim boyle (sorry I have only 40 points left, I know it is worth more)
jboyslkfloAsked:
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Patricia Siu-Lai HoCommented:
Jim, Is the problem solved?   pslh
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expert_compCommented:
jboyslkflo,

Try to edit the picture in Photoshop, and then save it.  Next goto a diff. program, such as Imaging in Start ---> Program ---> Accessories ---> Imaging.  And then try and print it from there.  Hopefully this will be a quick fix, since you need them for tommorrow.  Tell me how it goes.
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jboyslkfloAuthor Commented:
pslh, the problem with printing pictures
not yet. soon I hope.
expert comp I did what you suggested, here is what happened. I got into Imaging, got the picture I wanted and went to the file clk <print>, went to properties, picked the HP photo paper and the quality of the picture I wanted and then clk ok, nothing happened, so i exited the desk top came up, and froze. I clk <cnt><alt><delete> the desk top came up, and a window came up also, and said I had a picture waiting to be printed, and do I wanted it printed. I clk yes, and the picture came out great. I did the same thing again and nothing happened. the desk top did not freez this time. What do I do now.

                  jim boyle      
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jboyslkfloAuthor Commented:
After I had just finished writing about what happened, when I followed your instructions, I shut down the computer when it came back up, that message "you have a picture waiting to be printed, I clk yes and it printed out just fine. It appears if I shut down the computer the printer will print my pictures. Still what do i do now

                       jim boyle
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Patricia Siu-Lai HoCommented:
Jim, try followings: -
It is not the software problem, it is the printer/printing problem. Use PhotoDeluxe and do it again as followings.

(1) File-Page setup, Properties,
     Setup-Print Quality, Normal; select Paper size and Paper Type; Select the [x] Cut-Sheet option
     Features- Two-sided Printing [x] None, Orientation [x] Portrait.
     Color - [x] Automatic  
     Services- Test printer communication, click the button to carry out a test.

     Afterwards, click OK to exit the properties and return to the Page Setup; click OK to close it.

(2) Go to the File-print-the <print> box pop up.
Print Range - select [x] Pages From: [1] to [1]
Print Quality - 300 dpi
[ ] Print to File   [ ]  Collate Copies
PhotoDeluxe Output Quality: [Draft] select draft for testing.
If test Print is OK, select the [normal] or [best] for output quality.

Click OK to print. See it works.

(3) If it is still the same, go to the start-Settings-printer; click into the printer and right click the printer icon of HP Deskjet 720c. The properties window will show up.
At the Details-click the [Spool Settings..], select following options: -
[x] Spool print jobs so program finishes printing faster
[x] Start printing after first page is spooled
[ ] Print directly to the printer
Spool data format [EMF ]
[x] Enable bi-directional support for this printer.

(4) If still the same, go back to steps (3). At the Details, click the [Port Settings], unchecked the box [ ] Spool MS-DOS print jobs. OK.

Try printing again, see if it works or not.
pslh
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jboyslkfloAuthor Commented:
pslh, sorry no change. when I do shut down and the desk top comes up, a message comes on " HP Printer 720c, (1) job in printer. Click yes to start printing. Why do I get so many wierd problems. Am I the only one?

               jim boyle
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jboyslkfloAuthor Commented:
pslh, one other item,When I click print, You general go through (3) boxes before it starts printing. well the last box it says "print box". Inside the print box, on the top left side it
says "  system printer HP Deskjet 720c"
below this it says Print range; under this it says nothing. On the top right there is two buttons One says cancel ant the other says ok (to print) Now!
when I am to click this botton to print, nothing happens. this has been the same all along.
I hope this helps
                   jim boyle
 
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Patricia Siu-Lai HoCommented:
Jim,
< a message comes on " HP Printer 720c, (1) job in printer. Click yes to start printing. Why do I get so many wierd problems. Am I the only one? >> No, you're not the only one.
The print is spooling to the background and gets ready to print (it looks like it needs a lengthy time), but it locked the foreground system till it has finished its job.  

Thus, this happens before or for other picture printing.

If this was fine previously and there is no change of printer driver, we may due with the picture itself.
Try to select a smaller size picture (lower resolution e.g. 72 dpi  one inch image or your original importer image); before printing take the print preview to have a look how it looks like. If it is within the print page. Print and wait for a longer while (within 10-15min.) See if it is still locked.

Inspect the Start-program-StartUp, is there any HP shortcut? Move this shortcut by dragging to the HP programs list. Restart the computer. Take above suggested testing.

Let me know your outcome.     pslh
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Patricia Siu-Lai HoCommented:
Jim,
<<below this it says Print range; under this it says nothing. >> Please elaborate more about this.
There are "ALL","Selection", Pages From [1] to [1].

Out of Print range is one of the main suspect that causing the prolonged spooling.

If you've photoshop, what version? Let's move this from PhotoDeluxe to photoshop as it is much easier to test "Out of print range" error in Photoshop.

Tell me your importer image original's resolution and size. Also the adjusted image's resolution and size. Also the paper size set by Page Setup for printing.

If you can pick the picture by select all first within the program and then go to confirm Page setup in correct configuration; then go to print by selecting the Print range [x] Selection. Go click OK to print.

pslh
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jboyslkfloAuthor Commented:
pslh, i'm sorry I did not get back to you yesterday. I tried to get to Experts/exchange, but, I got into my mail and clk on your message and Experys /Exchange, and I guess it was too busy, I could not get on. This morning was no problem, I got right on. Now to my problem; 1- the importer Image original resolution  is 96 pixels and size 3.75 x 2.708 the paper size was 8.5 x 11 the the size I wanted was 8.0 x 9.18 with 38.5 pixels. 2- Now to explain when I clk print the last box to come up is the "print box" it says
 Printer system printer HP Deskjet 720c below that Print range with (3) radio buttons all, select, and pages. below that print quality, and below that Photo delux output quality  
best, better, good, and draft. On the top right corner there is (3) buttons OK, Cancel and Setup. what happens now when this box appears is 80% of it is missing, There are only two buttons to clk Ok, and Cancel and if you clk either one nothing will happen, because the page is frozen. I wanted you to have this right away, I will go over the rest of your instructions right after my morning coffee. Thanks pslh

                       jim boyle  
 
..
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Patricia Siu-Lai HoCommented:
Jim, I've simulated your images' size and resolutions. Strange in your printer box < what happens now when this box appears is 80% of it is missing, There are only two buttons to clk Ok, and Cancel >!

If you use Photoshop or other software e.g. MsWord2000, is it the same missing that Print range with (3) radio buttons <<all (current selected), select (dimmed) and pages (on) >>?

If you click the Page Setup, Printer name: HP DeskJet 720C v10.3
Status: Default printer, Ready
Type:   HP DeskJet 720C Series v10.3
Where: Local
Comment: HP DeskJet 720C Series v10.3

Hmm, you may need to reinstall the printer driver again. First uninstall the current driver in control panel-Add/remove programs. Go to the following website. Download the driver program dj720en.exe (4.8 Megabytes)
For Your HP DeskJet 722C Printer
 
http://www.hp.com/cposupport/swindexes/dj722c_swen.html#Microsoft Windows 98

Use CTRL-ALT-DEL to close all the programs except the “explorer” and “systray”.
Then double click the dj720en.exe to expand its subdirectory.
Look in \disk1 and run SETUP.EXE.

Restart the computer. See if those radio buttons comes back again.
pslh
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jboyslkfloAuthor Commented:
Pslh, I tried to get this message out to you this morning. I had the message written and was about to press "submit"
When my LAN window poped up telling me to log on? (I was automaticlly cut off)
i went to the desk top and logged on again. Then I tried to clk submit to your "e" mail again, this time nothing happened, I kept on trying still nothing, So I assumed the line was busy. Are you sure their is not a rain cloud following me around. Also I need your advice,I just sent for (3) books. 1- "PC Upgrade and Repair" (11th Edition) by Scott Mueller, 2- "Hardware Bible" (5th Edition) by Winn L. Rosch, and 3rd "The IRQ book" by Kate Chase. Am I wasting my time with these books.  
Now, back to business. 1- I do not have "photo shop" 2- I selected a smaller size picture 3.75 x 2.708 with 72 dpi and I Clk "print". I waited 20 min. nothing happened, except the computer froze up. 2- Inspect, I went to <start> <program> <startup> there was no HP short cut their. I will start to follow your directions above.

              jim boyle
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jboyslkfloAuthor Commented:
pslh, I finaly got it all your directions done. 1- In page setup, it is now exactly as you have stated above
2- I reinstalled the printer driver, it all went ok.
3- I down loaded the driver program dj720
4- I went to cnt-alt- delete to remove all the programs except Explorer and Systray they were all removed except findfast and gbmenue when i tryed to delete them a window came up and stated "message program is not responding, it may be busy" i had to give up on those two.
5- I doubled clk on dj720en.exe clk disk 1 and ran setup.exe.
6 I tried to run a print again from Photo 2.0 this time it did not freeze. I got a message "windows could notwrite to printer spool file. make sure disk has enough free space. I think we are almost there pslh.

                  jim boyle
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Patricia Siu-Lai HoCommented:
Jim, <<Are you sure their is not a rain cloud following me around.>> Yes, there is. Don't worry! Be happy! Walking in the rain.... Crying in the rain.... Smiling in the rain.... I would be happy in all of these. So you too!   :)

Those books I haven't read before. As an engineer (mechanical or electrical or electronic) you may be more interested in hardware rather than software. They may provide some basic about hardware. But the hardware development is very fast too within these 2 years especially window2000 is coming over in midFeb2000. Most of the hardware will make changes in order to meet ACPI compliant. Take note on update drivers and their development. Concept may completely change to other module from what you read in those reference books.
pslh
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Patricia Siu-Lai HoCommented:
Jim, use windows explorer and go to the folder C:\windows\spool\Printers. Inspect any files within the folder. They are the spool files. Delete them. Shut down the computer. Shut down the printer. After about 10min., switch on the printer and switch on the computer. Try to print again.
pslh
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jboyslkfloAuthor Commented:
pslh, I struck out. I went to <windows Explorer> <C:File> <Windows> and looked for <spool> could not find it. I did find <spool32> I clk on and got nothing. I clk on <properties> clk on open, again nothing. So I went to <programs> <find> and it said <C:\windows\system>. So I checked it out, and got the same thing.
I'm missing something, what? (beside brains)
            jim boyle    
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Patricia Siu-Lai HoCommented:
Jim,
<<I'm missing something, what? (beside brains) >> You’re not missing anything. They are just hiding.

Go to Start-Settings-Folders Options. At the View Tab, checked following boxes at the Advanced settings:
[x] Display the full path in title bar
[x] Show all files
[  ] Hide file extensions for known file types
[x] Remember each folder’s view settings
[x] Show file attributes in Details View
[x] Show Map Network Drive button in toolbar
[x] Show pop-up description for folder and desktop items.
[x] Smooth edges of screen fonts

Next, click the [Reset All folders]. Click [Apply], OK.

Open window explorer, point at C:\windows\. On the right pane of windows explorer, click show all files.
You can find a folder (lighter in color) called “spool”; click it will give a “printer” folder; click it will open a window.
If it is emptied, there is no spool files. If it contains some *.shd etc, delete them.

Let me know if you met difficulties. pslh
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jboyslkfloAuthor Commented:
pslh, everything went according to your directions. In windows explorer, i found the folder <spool> clk double clk on and got <printer> Double clk on <printer> and nothing was there. So that's ok. next I tryed to print from photo deluxe it all went fine, except when it came time to print. A message came up. You are out of disk space. I thought i had most things in D: drive. What can I do, if anything.
                           jim    
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Patricia Siu-Lai HoCommented:
Jim, Click “My computer”, “Printer”, right click the printer icon of HPDJ722c; at the Details Tab, click the [spool settings], select the radio button of
[x] Print directly to the printer.
[x] Enable bi-directional support for this printer.
Click OK.

Try to print in Photo Deluxe.
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jboyslkfloAuthor Commented:
pslh, completed directions,but still got the same message "Windows could not write to the printer spool file, Make sure your disk has enough free space," and try again. another message came up. "You have run out of disk space on Drive C:". Pslh, what can I do to free up space, and how much. I do have a partition coming in. but it will be too late.

   jim
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jboyslkfloAuthor Commented:
Adjusted points to 100
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Patricia Siu-Lai HoCommented:
Jim, First, when meeting with any print error message prior to further printing test, we have to end up any jobs in the printer. Shut down the printer and restart the computer. Both printer and computer will get rid of their previous error memory for a new start.

Now, I would suggest let us revert the steps back to set the printer from “print directly” to
[x] spool print job so program finishes printing faster
[x] Start printing after first page is spooled.
Spool data format: RAW.

Click OK, Apply, OK. Try to print a Test Page at the General Tab. Is it successful?
Change it from RAW format to EMF format and print a test page. Is it successful?

Let me know what happens in between the process.   pslh
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jboyslkfloAuthor Commented:
pslh, i've, completed the first part, the print test was successful. I tryed to print one of my flowers, and got the message again ( not enough space)
 I will do the second part (change the spool data format raw to "EMF" when I get back, i must see a customer
     Thanks pslh
                       jim boyle
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jboyslkfloAuthor Commented:
pslh, I just did the 2nd part and got the same results. (windows could not write to printer spool file. make sure your disk has enough free space.  
pslh, would the C: drive, being out of disk space be part of the problem. I only have 480kb left in C: drive. Also when I installed the HP 722c Printer, I enstalled it in The D: drive.
                        jim  

                 
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Patricia Siu-Lai HoCommented:
Jim, try to use start-find to find *.swp file for all drives. Check the directory and the size of it. Let me know.  pslh
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jboyslkfloAuthor Commented:
their are 1,038KB of HPI  files. They were all 4KB, and 9KB with a few 11KB.
jim
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Patricia Siu-Lai HoCommented:
Jim, I would like to where your swap file "*.swp" is and how large is it.
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jboyslkfloAuthor Commented:
pslh I looked in the file window there are 150 files. in the look in window it is "Hp_dj_720c(R:). I don't get it. Is this what you wanted.
                     jim
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Patricia Siu-Lai HoCommented:
Jim,<< only have 480kb left in C: drive.>>  Due to the C drive is 480kb left? hmm.. it should be having some problem at booting of the computer.

We may have to deal with the files and virtual memory of the C drive to find out what causes these.

I would like to identify the swap file how large and where it is located now?
At start-Find-Files or Folders, type in "Win386.swp" and start to search for both C drive and D drive. Note how large and the directory it is.
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jboyslkfloAuthor Commented:
Pslh, this is all i got;
win 386    D:\--------61,44 swp file
win 386    D:\_vti_cnf-----1kb swp file

nothing else there

jim boyle
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Patricia Siu-Lai HoCommented:
Jim, The swap directory: -

D:\_vti_cnf\Win386.swp 1Kb swp file.

I think it is something related to "Goback".
D:\_vti_cnf

Try to go back to your profile - a previous question concerning "Goback". I have mentioned something there.

Which partition is Goback installed at and which drive Goback is now using as its backup partition? This may influence the free space of your C drive.
pslh
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jboyslkfloAuthor Commented:
pslh, I am really confused, I had about 5MB in D: Drive a few dayes ago, now I have none. every time I remove something in drive C: to have more room, in a few day's the space is gone. I'm not adding anything to C: drive, nothing.
pslh, i'm learning a lot from you , but I'm still a neophyte as far as my knowledge with computers, other then autocad.
I'm have no knowledge of the swap file.
I do know, that the goback program, is in the D: drive and so is most of my programs now. This is why I can't understand why the C: drive is so full.
                     jim
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Patricia Siu-Lai HoCommented:
Jim, if you don't mind, send me the capture of your C drive and D drive to me so that I can have a better view of your computer.
Capture method:
Open windows explorer, expand the C drive. Place the mouse cursor on the C drive icon. Then hold the <ALT> and press <Print screen>, a button near F12 of your keyboard. The windows explorer is then captured into the clipboard. Open MsWord2000 for a new document. Put the cursor on any space. Drag down Edit and select "paste". The captured image will be pasted into the document.

Repeat above step but expand the D drive and place the mouse cursor on the D drive icon. Then hold the <ALT> and press <Print screen>. The windows explorer of expanded directories of D drive is then captured into the clipboard.  Paste the captured image into the above document.

Save the document. Send the document to me at email address:  pslh@hutchcity.com
---------
Swap file (Win386.swp) is a dynamic temporary file created by windows acted as virtual memory. It used part of your free space of hard disk. Sometimes, the swap file may expand and shrink within the maximum and minimum limits. However, there are still some occasions the swap file or virtual memory may expand too much over the limit and occupied a lot of free spaces.
It your hard disk at this moment has fallen into very limited free space, we have to take special care in delete or remove files. Otherwise, cross-linking will be created and our files system will be distorted. E.g. free space is about 5Mb. Then we need to delete unneccesary files at file size not more than 2.5Mb. (or sumation of several files, the total file sizes should not be more than 2.5Mb). That is each deletion should not be over 50% of the free spaces left.
pslh
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jboyslkfloAuthor Commented:
pslh, here is as far as I got, I put the mouse cursor on the drive C: Icon c
(which is a  small box on the left side. then I held the mouse button down along with <alt> and <print Screen> (I had to use the shift Key, because the SysRg is on the same key) well I did all this. I then opened "MS Word 2000"
clk <file> then <new> a window poped up
Title <new> it was about 6inx10in. It had about 11 tabs, inside was templates
for diff. type of letters, memos, etc.
I did not expect this. I know I missed something, what? I'm sure I can do it.
what did i miss
Pslh I know this question must be worth 500 pts., but at this time, it is all I have  
                         jim
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Patricia Siu-Lai HoCommented:
Jim, you're on the right track.
If you click the <new> icon on the toolbar, this is a "new to open" command and a new document will be opened.
But if you select the File-new from the menu bar, this is a "new to open with" command and it will show you diff type of letters/doc/fax/html template for you to select. You can select open with a new style of document or open with a current template for editing.

At this moment, you can just select the icon of "Blank Document" and with the Create New [x] Document.  Click OK. A new document will be opened and you can continue the process.

<<Pslh I know this question must be worth 500 pts., but at this time, it is all I have >> Don't worry about it. You're always welcome and nice to give any of my assistance to you.     pslh
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jboyslkfloAuthor Commented:
Pslh, I think I did it.
How did it come out and can we fix it

                      jim
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Patricia Siu-Lai HoCommented:
Jim, send your captured document to me for a study.    pslh
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jboyslkfloAuthor Commented:
pslh, I thought I sent it , I will try again
                   jim
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Patricia Siu-Lai HoCommented:
Jim, We have to first condition the C drive first. Under the root directory of C drive, there are such *.tmp (temporary files) that we have to remove cautiously. Should follow the steps of cleaning.

(1) First open the "GOBACK", disable the program in running.
(2) (a) Use windows explorer to select the C drive on the left pane of window, at the right pane of window drag down to review following temp files. Delete each of them according to the list below. (Delete the smallest size first in order to release more spaces for your C drive).

~PDT4135 TMP     1,064,960  01-11-2000  2:18p ~PDT4135.tmp
~PDT2547 TMP     1,064,960  01-11-2000  9:25p ~PDT2547.tmp
~PDT1641 TMP     1,327,104  01-10-2000 11:20a ~PDT1641.tmp
~PDT7970 TMP     1,327,104  01-10-2000 10:30a ~PDT7970.tmp

     (b) After deletion of above mentioned 4 files, Click the recycle bin and select these 4 files and click delete. They will be removed from the computer.
          The C drive should have more spaces more than 14MB.

     (c) Continue to delete following temp files as steps (2a) and (2b).

~PDT4544 TMP     1,425,408  01-11-2000  3:05p ~PDT4544.tmp
~PDT1326 TMP     1,605,632  01-11-2000  2:28p ~PDT1326.tmp
~PDT3074 TMP     1,605,632  01-11-2000  2:46p ~PDT3074.tmp
~PDT4151 TMP     1,720,320  01-10-2000  9:53a ~PDT4151.tmp

     (d) Continue to delete following temp files as steps (2a) and (2b).

~PDT3855 TMP     1,753,088  01-11-2000  1:49p ~PDT3855.tmp
~PDT7306 TMP     1,753,088  01-11-2000  2:01p ~PDT7306.tmp
~PDT9034 TMP     1,753,088  01-10-2000  1:36p ~PDT9034.tmp
~PDT2321 TMP     2,490,368  01-12-2000  9:38a ~PDT2321.tmp

     (e) Continue to delete following temp files as steps (2a) and (2b).

~PDT4415 TMP     2,490,368  01-12-2000  2:20p ~PDT4415.tmp
~PDT2828 TMP     7,651,328  01-12-2000 11:27a ~PDT2828.tmp

     (f) Continue to delete following temp files as steps (2a) and (2b).

~PDT3404 TMP     9,027,584  01-10-2000  9:49a ~PDT3404.tmp

     (g) Continue to delete following temp files as steps (2a) and (2b).

~PDT8930 TMP    29,032,448  12-22-1999 10:18a ~PDT8930.tmp

After completion of removal of these temporary files, send me a directory map of your C drive to me.
pslh
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jboyslkfloAuthor Commented:
Pslh, I hope you are feeling better.

palh, I just want to make sure, that I
am on the same page as you.

1st, you want me to remove the go-back program right.

2nd, at windows explorer clk on C: Drive in the left pane. At the right pane "high lite" (one clk) fhe following temps,
delete each of them according to the list below (delete the smallest size first). Which you allready have listed for me.

3rd, I did not complete the config.sys
or the auto exe.bat, I will but this on hold. Hope I got it right.

            Thanks pslh
     
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Patricia Siu-Lai HoCommented:
<<Pslh, I hope you are feeling better. >> Thanks Jim, 8 hours before I still laid dead. Now, it is better but still weak. Thanks again.

<<1st, you want me to remove the go-back program right. >>. Nope, Jim!
Just to disable it from backing up your processes while you're removing those temporary files and later we will convert the drive from FAT16 to FAT32.
You may go to the Goback to disable it from loading at startup.
Or you may move the "goback" shortcut from the Start-programs-startup by dragging to the desktop. Restart the computer so as to make certain "Goback" is not running.  

<<2nd, at windows explorer clk on C: Drive in the left pane. At the right pane "high lite" (one clk) fhe following temps,
delete each of them according to the list below (delete the smallest size first). Which you allready have listed for me. >>
Yes, right!

<<3rd, I did not complete the config.sys or the auto exe.bat, I will but this on hold. Hope I got it right. >> Right.

We are on the same page!    ;o)    pslh
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jboyslkfloAuthor Commented:
Pslh, job done, could not send the file from here it is at hutch city.

                  jim
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Patricia Siu-Lai HoCommented:
Jim, send it to my email address by the method of directory listing as you did it last time for the C drive.   pslh
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jboyslkfloAuthor Commented:
I thought I just did. Everything seemed to go ok. Was there a problem

               jim
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Patricia Siu-Lai HoCommented:
Jim, Well done! Now the C drive has about 80Mb free space from its previous 14Mb.

Now, email me the " config.sys " and " autoexec.bat " as attachment in the email.
pslh
0
Patricia Siu-Lai HoCommented:
Jim, If you cannot find the autoexec.002, try to use Start-Find to find it out.

If there is still none of it, you can rename the original C:\autoexec.bat dated 11-22-1999  to C:\autoexec.002.

Then downloaded the amended autoexec.bat and saved as C:\autoexec.bat

Jim, please take note at this moment the "Goback" program is still being not loaded to run by disabled it.

Afterwards, Go to the C:\windows\TEMP directory in windows explorer.
Inspect if there are lots of *.tmp files.
Select them all and delete them.
Then go to recycle bin and emptied it to remove all these *.tmp in the recycle bin.

Next, go to control panel, internet options, at the General Tab-Temporary Internet files, click into the [Delete Files..] button. It will delete all temporary internet files.

Then go to the control panel, system icon, performance, virtual memory, click into it. Capture the window of Virtual memory by <Alt-printscreen> and send me the captured document.

pslh
0
jboyslkfloAuthor Commented:
pslh, there was no autoexec.bat file, so I went to Windows explorer I found autoexec.bat, but the date was 01/23/2000, not 11/22/99.
I am going to proceed with the removal of the temp files.
                         jim  
0
jboyslkfloAuthor Commented:
pslh should have read the message, before I sent it I made a mistake. When
I said there was no autoexec. bat file I ment there was no autoexec.2 file. sorry
                    jim
0
jboyslkfloAuthor Commented:
Pslh, I went Windows Explorer, on the left pane I expanded the C: drive, then went down to windows, single clk on windows. On the right pane I went down to temp. double clk on temp. and went to the temp files there were only (7)
they are;
~ins 3836.temp        03/14/95
~wrl 0004.temp        11/03/99
~wrl 0527.temp        10/13/99
~wrl 0538.temp        10/13/99
~wrl 1084.temp        10/13/99
~wrl 3592.temp        11/03/99
~wrl 3667.temp        10/13/99

I just want to make sure on two items
1- the "*.tmp files", by this message you ment all the files, right. I listed all the files I was not sure if this is what you wanted me to delete.
                            jim        
0
Patricia Siu-Lai HoCommented:
Jim, these 7 temp files can be removed.
0
jboyslkfloAuthor Commented:
Pslh, I just removed the (7) temp files.
Do you want me to hold off on the Autoexec.2 file? Also, when I started up my computer this morning. there was a message "A fatal exception has occurred at 9f80;00000804. the current application will be terminated". Shall I pay any attention to it. One more observation, we had 73.7 mb of memory a few days ago. After I just removed the (7) temp files, I went to see how much memory we have gained, we have gained none, we still have 73.7
 The only thing that I may have done was on the Goback program the box that keeps coming up if I want to reinstall yes or no. I made a mistake and clk yes. Before I got out of the goback program , I uninstalled goback.
                  jim  
0
Patricia Siu-Lai HoCommented:
Jim, the Goback is now uninstalled? Can you restart the computer and go to the normal desktop?    pslh
0
jboyslkfloAuthor Commented:
Yes, as it is coming up, the goback box pops up and says would you like to enable goback on your drives and I just clk no, and the normal desk top, comes up  
                      jim
0
Patricia Siu-Lai HoCommented:
Jim,
Go to the Start-settings-control panel, system icon, performance, virtual memory, click into it. Capture the window of Virtual memory by <Alt-printscreen> and send me the captured document.
pslh
0
jboyslkfloAuthor Commented:
pslh, I sent the info "Virtual Memory" to hutch city.
 The message I told you about came up again " A fatal exception 06 has occurred at 9f80:00000804 etc.

                            jim
0
Patricia Siu-Lai HoCommented:
Jim, When did that message came up again? When you start the computer, it asks you to enable Goback. But has the Goback been uninstalled or not? If the Goback has been uninstalled, there is still a shortcut problem. If the Goback is still in the program list, let’s drag the shortcut of its startup at the Start-programs-startup to the desktop.  

Moreover, go to the Start-Programs-accessories-system tools-scandisk, click into it and run for C and D drive.

Restart the computer. Is the error there? If yes, give me the details of that error.
pslh
0
Patricia Siu-Lai HoCommented:
Jim, I hope you can run your computer normally. If the error still persists, try following steps: -

(1)   Restart the computer, press <CTRL> or <F8> key before win98 logo appears,
        At the boot menu, go to the command mode.
        At the C:\ prompt, type "scandisk /all /autofix /nosave /nosummary /surface" without the quotation mark and press enter. It will scandisk and fix errors and a detail surface scan.

        It looks like this: -

        C:\>scandisk /all /autofix /nosave /nosummary /surface          

        press enter and scandisk will start to run.

        Next,  at the C:\ prompt, type "scanreg /fix" without the quotation mark and press enter. It will fix the registry.

        It looks like this: -

        C:\>scanreg /fix        

        press enter and scan registry will start to run.

        Finished. Restart the computer to safe mode and then restart to normal desktop.
        Shut down the computer.

Afterwards, start again to see if any help.

pslh  
0
jboyslkfloAuthor Commented:
OK pslh, I just finished the above, suggestions,(scan disk) and (scanreg.fix). I think I may have made a mistake after i compleyed the scan disk operation. after I completed the scandisk it said no errors. So I hit (cnt alt del) then I went back and did
scanreg.fix. when I was done I clk the reset button to get back to the desk top
did I do Wrong.------- A window did pop up saying Windows is running in a safe mode. this safe diagnostic mode of windows, enables you to fix the problem
that enables you from starting windows normally etc. Should i just ignor this message. This box came up after I clk into the safe mode. After the safe mode I clk on normal. It all seams ok now


                     jim


0
Patricia Siu-Lai HoCommented:
<<A window did pop up saying Windows is running in a safe mode. this safe diagnostic mode of windows, enables you to fix the problem
that enables you from starting windows normally etc. Should i just ignor this message.>> Just let it do that as it is a safety measure of Win98 to protect the system.

Jim, if the window is stable again. Send me again the C drive properties by capture it using <ALT-printscreen>.
pslh
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jboyslkfloAuthor Commented:
Pslh, sorry I just got to send the file. I got stuck in my van. We have a lot of snow here in Mass. Let me know if you did not get the file

                jim
0
Patricia Siu-Lai HoCommented:
Jim, Do these in stepwise: -

(1) Go to the control panel, power management icon, change the power schems to be [Always On].
      Change the system standby [never]
      Turn off hard disk [never]
      Turn off monitor  [never]
      Click Apply and OK.

      Go to the control panel, display icon, screen saver, select [Flying windows] as your screen saver.
       Click Apply and OK.

(2) At the C drive properties, click into the [Disk Cleanup...] button.
      Checked the boxes for
      [x] Temporary Internet Files
      [  ] Downloaded Program Files
      [x] Recycle Bin
      [x] Temporary files
      Click OK to clean.

      Finished and return to the (C:) Properties prompt window. Go to the "Tools" Tab.
      Click into Error-checking status [Check Now...],  Select the C drive and checked the box
      [x] Thorough
      [x] Automatically fix errors.
      Click into the [Advanced..] button. Checked the boxes: -
      [x] Delete
      [x] Convert to files
      [x] Invalid file names
      [x] Invalid dates and times
      OK.
      Click to [start] ScanDisk - (C:).

      After that. Go back to the (C:) Properties prompt window. Go to the "Tools" Tab.
      Click the Defragmentation status [Defragment Now..]
      Start to defrag C: drive.

      Finished.
      Restart the computer.
      Go to step (3).

(3) Start-programs-accessories-system tools-Drive Converter (Fat32)
      You will report that C drive is in Fat and not Fat32 where D drive is in Fat32.
      Select the C drive and start to convert it into Fat32.
      It will take a very very long time for over an hour.
      Screen saver-flying windows may pop up. Just hover and move the mouse pointer on screen to check if it is in running.
      Finished.

      Restart the computer.

Then send me the captured C: properties by <Alt-printscreen> again.

pslh
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jboyslkfloAuthor Commented:
pslh, I've been tied up this morning. I had a problem with my Van, yesterday. I just picked it up. You have to live with these problems in new England. Ok to get back to business. I completed all the tasks you gave me up to the "scan Disk" It started the scandisk operation, after a while a message came up "scan disk has restarted (10) times
because windows or an other program has been writing to this drive. Quiting, some running prigram may enable scan disk to finish sooner. do you want to continue receiving this warning. At this point I canceled the program. Do you want me to continue, and ignore this warning.
                     jim  
0
jboyslkfloAuthor Commented:
Adjusted points to 250
0
Patricia Siu-Lai HoCommented:
Jim, On the normal desktop, Press <CTRL-ALT-DEL> to pop up the Close program windows, select each of the program listed and click the [close] button, except the "explorer and systray" program. Then run scandisk again.
pslh
0
jboyslkfloAuthor Commented:
1- Pslh, I sent you a message this morning It appears it did not go through. I'm sending it again. REF. above directions. I got into the "close program windows." I high-lited every program on the list (One at a time) Clk on delete and nothing happened to any of them. I did not touch "explorer" or "systray". I did this last week also, I was able to remove them all that you wanted me to, except "find fast" and "gbmenue". I have no idea why they are not removed.

2- A few days ago you wanted me to run scan disk, and I said a message poped up saying "restarted (10) times because windows or an other program has been writing to this drive. I think that may have been my fault. I was on the internet at the same time. Do you think this was my problem

                      jim
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Patricia Siu-Lai HoCommented:
Jim, <<2- A few days ago you wanted me to run scan disk, and I said a message poped up saying "restarted (10) times ...I was on the internet at the same time.>> Yes, it is a problem. We need to close all running programs and not on-line. Run scandisk.

Try and let me know.   pslh
0
jboyslkfloAuthor Commented:
pslh, I ran "scan disk" in the C:Drive and the D:Drive, C:Drive had no erros and is clean. D:Drive did have errors but are now fixed. So I went to the next
promlem #3 dated Tuesday 25, 05:10PM.
I went to the "system tools drive converter" To Change Drive C: to the "Fat 32". every thing was going great, until they asked me to back up Drive C:, I started to, but it didn't take long for a window to pop up and say "you have run out of disk space on drive :c, is this a real problem? What should I have done. It looks like I go from one problem to the next. Don't know what I would do without you ,pslh.
                   jim  







0
Patricia Siu-Lai HoCommented:
Jim,<<It looks like I go from one problem to the next. Don't know what I would do without you ,pslh. >> Experiences are accumulated from that way. Thanks.

<<I went to the "system tools drive converter" To Change Drive C: to the "Fat 32". every thing was going great, until they asked me to back up Drive C:, I started to, but it didn't take long for a window to pop up and say "you have run out of disk space on drive :c, is this a real problem? >> That is not a real problem. First, it asked you to backup data before converting. That was a safety measure.  However, you cannot answer to back up to the C drive if you’re going to convert C drive. The backup destination should be better a removable hard disk or devices e.g. Re-Writable Cd or CDRam disks. You may also back up only those important data e.g. Bank or emails or other data files to another computer or removable disks.

The custom backup can be just by copying the important files or by exporting the backup within the programs if that available. As I recalled that you have the Quicken program. You may export the backup to a removable disk or other computer.

Then run the conversion. When asked to backup, you may just say No and continue.
pslh
0
jboyslkfloAuthor Commented:
pslh, what I can do, is make a print of my quicken file. that should do it. question, how do I get my space back, that the "backup" ate up on the C: drive
I am going now to continue with the problem 3#
                    jim
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jboyslkfloAuthor Commented:
Pslh, went to the drive converter to change C: drive to fat 32. It went great until it started the conversion. a window poped up and said it could not continue until I made more disk space. So I went mack to the desk top and removed "learning Co.", "Micron U.", Iomega tools, and
a few days ago I removed "Power Point" After all this I have only 350 KB, what is going on.
On top of this two other windows poped up 1- Can not fetch file from media server (11001) and 2- FDI copy() failed
code 8 (failure writing to target file)
  A Good thing i'm an optimist. Have a good day, pslh
                 jim
 
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Patricia Siu-Lai HoCommented:
Jim,<<how do I get my space back, that the "backup" ate up on the C: drive >> I'm confused about "backup"- The backup of Quicken? Or the backup of the whole C drive? Or the backup of  C: drive prior to the conversion from FAT (FAT16) to FAT32.

As I retreived your Doc15.doc which you've sent to me - "Micron (C:) properties",
It stated like that: -
File system: FAT
Used space:    2,081,390,592 bytes   1.93GB
Free space:          65,077,248 bytes    62.0MB
Capacity:        2,146,467,840 bytes    1.99GB

There are about 62Mb free space. Now, the C: drive is in Fat16. If you change it by conversion to FAT32, the data in C drive will be stored in a more compressed format and you can get more spaces firstly.
The theory is that in FAT16, the disk is formatted in 32,768 (4096 x 8 times) bytes in each allocation unit. You will have 65,505 allocation units for Capacity: 2,146,467,840 bytes hard disk. Normally, data will be saved in a cluster and each will reserve some spaces (bytes) and not fully used.

If it converted to FAT32, the disk is formatted in 4096 bytes in each allocation unit. You will have 524,040 allocation units for Capacity: 2,146,467,840 bytes hard disk.

That means your hard disk is compressed to 8 times more allocation units for storing data. Less space will be reserved in each cluster and you can have more space to use.

For a hard disk installed win98 with swap file and some programs (Microsoft itself), it normally used up about 800Mb-1GB if the drive is 2GB size and in Fat32.

Pslh.
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Patricia Siu-Lai HoCommented:
Jim,
If you have now dropped down to only 350 KB, use our previous method to find out the *.tmp files in C drive and delete each of them following by emptied the recycle bin.

From your last comment. I do suggest you to disable the program of Goback and then uninstall it from the system by going to the control panel - Add/remove programs.
Let me know.     pslh
0
jboyslkfloAuthor Commented:
pslh, no luck yet. I got the same message "no space on C:Drive. Here is what I did;
1- the back up of C:Drive, was prior to the conversion from fat 16 to fat 32.

2-Goback is and was disabled, I just uninstalled it.

3-I went to windows explorer and then C:\windows\temp, and could not find the files that we removed earlier. pslh the 80mb that we had earlier, could that have been eaten up by the back-up operation while I was converting the C:Drive fat 16 to fat 32

                    jim
0
Patricia Siu-Lai HoCommented:
Jim, As I do not know where you saved the backup file. The backup file is in extension "*.qic". Use Find to find all the *.qic in you C drive.

Try to go to Start-programs-accessories-system tools-backup. Open it but do not do anything. Check with the path of Where to back up. Note the path and use windows explorer to check if the backup are in that path.

See if that backup file can be located.
0
jboyslkfloAuthor Commented:
pslh, the back up file is "jbbackup"
I then took your advise and went to C:Drive, and found nothing. so I tried windows, my documents, programs, temp. and every thing I could find, but no luck. I just could not find "jbbackup"

                 jim

Pslh, after we have finished this project to I get an assoc. Degree in Computer science? :=)
                         jim
0
Patricia Siu-Lai HoCommented:
Jim, remember previously how we print out the root directory of C drive.
 
Now, I would like to suggest print the directory with all the sub-directories of C drive.
Then send me the document "dir_cs1.doc" which is located at the path of D:\temp by email for finding where is the jbbackup.

<<an assoc. Degree in Computer science? >> <  grin ;p)  >
 
pslh
0
jboyslkfloAuthor Commented:
Well pslh, here is what I did;
1- "C:>dir/s/oe_C:_/o:gn_/4_>_D:\temp\dir_cs1.doc" and then pressed enter. I got a message "wrong switch"
2-
 C:>dir/s/oeC:/O;gn/4>D:\temp\dir_cs1.doc
 I got the message to many Parameters. what did I miss?          jim
0
Patricia Siu-Lai HoCommented:
Jim,

At the prompt C:\> type following and replace those = with a space.

dir/s/oe=C:=/o:gn=/4=>=D:\temp\dir_cs1.doc

Then press enter. It will take a bit long time. Then it will return to the C:\> prompt after finished.

In the screen it looks like this: -

C:\>dir/s/oe C: /o:gn /4 > D:\temp\dir_cs1.doc  

pslh
0
Patricia Siu-Lai HoCommented:
Jim, The backup file is in the root of C: drive  "C:\MyBackup.qic".

Directory of C:\
MYBACKUP QIC    63,104,384  01-28-2000  4:27p MyBackup.qic

Now, the C: drive has only 2,949,120 bytes free.

Therefore, we have to release more than 64Mb free spaces in the C: drive by moving some of the other files in C: drive to D: drive first before removing the file of "C:\MyBackup.qic".

I reviewed your C: drive directories: -
There are some data folders that we can move those files to D:
First, C:\My document
         Open two windows explorers.
         In one of the windows explorer, locate the mouse pointer at the root of the D: drive.
         Create a new folder named "MyData".
         Then select the folder of "MyData" and create another new folder under the "MyData" folder and named as "Jimdoc".
         Then select the "Jimdoc" folder.

         It looks like this: -
         [-] [harddisk icon] (D:)
                |
                [-] folder MyData
                        |
                        [+] opened folder Jimdoc


         Next, in another windows explorer, locate the C:\My document.
         Select the "My document" folder and right click to pop up the context menu, select "copy".

         Then go to the "Jimdoc" folder, right click to pop up the context menu, select "paste".

          You will find the computer will copy all the files under the My document to the Jimdoc folder.  
 
          Countercheck by expand the Jimdoc folder and compare all the files and its sub-folders with files are the same as that contained in the C:\My Document folder and its sub-folders.
         
                  [-] folder MyData
                        |
                        [-] opened folder Jimdoc
                              |
                              [+] folder Boyles Web
                              |
                              [+] folder Boyles Web4
                              |
                              [+] folder Boyles Web5
                              |
                              [+] folder Boyles Web6
                              |
                              [+] folder My Pictures
                              |
                              [+] folder My Webs

           Then we can go to C:\My document, select the folder and delete it.  
           
After that, repeat to make again the directory listing with its subdirectories to print to document "dir_cs2.doc".

C:\>dir/s/oe C: /o:gn /4 > D:\temp\dir_cs2.doc  

pslh
0
Patricia Siu-Lai HoCommented:
Then, send me the document "dir_cs2.doc".    pslh
0

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jboyslkfloAuthor Commented:
pslh, when I started this morning. I turned on the computer, and when desktop
came on there was a message, in the "windows registry checker" it read "Windows encountered an error accessing the system registry. Windows will restart and repair the system registry for you" There was a button to clk OK, and I did clk OK. It went thru the shut down mode and the desk top came up again. So did the registry message. I am ignoring the message for now OK. I will proceed with the direction you gave me above

                 jim  
0
jboyslkfloAuthor Commented:
Adjusted points to 295
0
jboyslkfloAuthor Commented:
pslh, I have completed the conversion of the C: fat 16 to C: fat 32, thanks to you. Does this solve my above problems I now have (484mb). Next, I have removed many programs, because I was down to 180kb. Most of them I had  C-D on them but there were a few that I had downloaded. Is there an easy way to get them back,
also can I reinstall the goback program now. pslh I forgot what the original question was, but i'm sure we must have solve that one in the process. I'm going back and assign the points (295) to you. I know that it is not near enough for what you have done. I truly learned a lot from you.
       Many many THANKS to you jim boyle
 
0
jboyslkfloAuthor Commented:
pslh I'm going to switch to either AOL
or MSN any problem
jim
0
jboyslkfloAuthor Commented:
pslh, If there was a higher mark, you would get it.

                      THANKS PSLH
                      jim boyle
0
Patricia Siu-Lai HoCommented:
Jim,Goodwork!

However, have you delete the file MYBACKUP QIC    63,104,384  01-28-2000  4:27p

at the C:\ drive.

Remove that by deletion.

You can also free up more spaces by dragging the C:\unzipped folder to the D: drive.

As I noted that you've a lot of cliparts in the path
Directory of C:\Program Files\Microsoft Office\Clipart\Publisher

You can create a folder under D:\MyData\Clipart

Then move all the clipart from "C:\Program Files\Microsoft Office\Clipart\Publisher" to the "D:\MyData\Clipart"

Your C drive may free up more spaces.

pslh
0
jboyslkfloAuthor Commented:
pslh, In the future my address will be
JamesJboyslkflo@AOL.com. I've had too many problems with my LAN

                        jim
0
jboyslkfloAuthor Commented:
pslh,
1- I have deleted the "MYBACKUP QIC
2- i HAVE DRAGED THE C:\UNZIPPED FILE TO THE D:drive. do I delete this file in the C:drive?
3- I setup the D:\MyData\Clipart folder
and proceded to move publisher to the D:\MyData\clipart, folder and it worked. My question, should I have just moved Clipart and not publisher, in the "C:\ProgramFiles\MicrosoftOffice\Clipart\Publisher" file

                            jim
0
Patricia Siu-Lai HoCommented:
Jim,
<<1- I have deleted the "MYBACKUP.QIC" >>  Okay!

<<2- i HAVE DRAGED THE C:\UNZIPPED FILE TO THE D:drive.>>  Okay!

<< do I delete this file in the C:drive? >>  Yes!

<<3- I setup the D:\MyData\Clipart folder
and proceded to move publisher to the D:\MyData\clipart, folder and it worked. My question, should I have just moved Clipart and not publisher, in the "C:\ProgramFiles\MicrosoftOffice\Clipart\Publisher" file >>

Not to move the Clipart folder of C:\ProgramFiles\MicrosoftOffice\Clipart. Maintain the directory structure there. But cut all the cliparts under publisher folder and then paste to D:\MyData\clipart.

pslh
0
Patricia Siu-Lai HoCommented:
Thanks Jim, I did get your points.  ;p)   pslh
0
jboyslkfloAuthor Commented:
THANKS PSLH, Your the best.

                         jim boyle
0
Patricia Siu-Lai HoCommented:
Jim, You're always welcome!   ;p) <smile>   pslh
0
jboyslkfloAuthor Commented:
pslh, I haven't heard from you in some time, I don't know if my mail is going through, I am now with mind spring.com
I sure hope you are not sick. My new address is jboyslkflo@mindspring.com.
I, can retrive my mail through experts-exchange, by going to the address window
and going to experts-exchange directly.

                      jim boyle
0
Patricia Siu-Lai HoCommented:
Jim, I've got your last listing of D drive. I was sick again last two days with influenza after a short period of busiest days. I'll post my advices within today.   pslh
   
0
Patricia Siu-Lai HoCommented:
Jim, I'm in studying your D drive's directory map. There are a lot of files in triplicates.

At the root directory of D drive, there are a lot Adobe program files not to be grouped in subdirectory of folders including programs, PS-fonts, sample and tutorial files. This is one of the reasons why the root of D drive has more than 256 files.

However, there is also another main folder of "Adobe" and it contains Adobe programs.

Secondly, at the root of D drive, there are a lot of Jim’s web files that have been made under Front Page. It should be grouped into a main folder with name for example as “jbsfweb”. Then with  D:\jbsfweb, you can make different setting of home pages and its sub-pages with FrontPage2000.

Some files I cannot identify where they are coming from which program.

Let me know if my observation is close to your situation or not.      pslh
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jboyslkfloAuthor Commented:
pslh, I just got this "post a comment"
opened. I believe your observation are right on he mark as usually.

                       jim boyle
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jboyslkfloAuthor Commented:
pslh. I believe I got my e mail fixed.
there was a problem between mindspring and outloox express. Outlook express if my e mail default mail server. My address is still; jboyslkflo@mindspring.com

Remember, health first, and foremost!

                    jim boyle
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jboyslkfloAuthor Commented:
pslh, let me know if every thing is ok

                     jim
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Patricia Siu-Lai HoCommented:
Jim, I have studied your directory map of D drive. Most of the files in the root directory are triplicates which is caused by the Goback program.

Therefore, I would like to suggest you to install again the Goback program. During installation, take note on the path of the program. Change it from C drive to D drive.

After installation of Goback, checking within the Goback program to find if it can detect and remove some of the previous backup records of history. Those history has involved the installation of Adobe and your web-site. If it can, remove all the backup record of history of Adobe.
If it detects the web-site history, remove those backup record of history prior to Jan-31-2000  9:45a

See if it can improve the file directory of D drive. Let me know if you've met queries.  pslh
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jboyslkfloAuthor Commented:
OK, pslh
thanks jim
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jboyslkfloAuthor Commented:
Pslh, I have sent the response from the goback people to hutchcity. I did not know any other way. This is not what we wanted is it.
                    jim boyle
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Patricia Siu-Lai HoCommented:
Jim, I've not received any of your message about Goback people. Please send it again. pslh
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jboyslkfloAuthor Commented:
Pslh, I have been trying to contact you on experts-exchange.    all I have been getting is a box to sign in when i do they did not accept my pass word E-mail name. Today no problem, now to answer the other problem, I've received a message from the post master that says the receiptients e-mail box pslh@hutchcity is full. This is the only way I know to attach a message except for writing it out. Which i will do
                                jim
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Patricia Siu-Lai HoCommented:
Thank Jim for your information. Cleanup the mailbox, please re-send it!   ;) pslh
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Patricia Siu-Lai HoCommented:
Jim, received your email. Will send back a *.doc to you the soonest possible.  pslh
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jboyslkfloAuthor Commented:
Pslh, I'm sorry, I did not get back to you. I was waiting for your *.doc. I did not realize how you got rid of the triplicate files on my web, but you did it.
    I started working on a new web site
and i noticed the other web sites were gone. your some kind of a magician.
thanks pslh.

                             jim boyle
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