windows update

Hello. recently reinstalled win98. can not get the windows update page to work. get message "cannot load page" with a bunch of reasons why. I downloaded the latest virtual machine and that did not help. i have reformatted and installed a couple of times and that does not help. my win98 disk is a little scratched. could this be the problem.
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It is certainly possible. Are you getting any other problems, such as damaged files etc?
mjmcinerneyAuthor Commented:
No. Everything else is fine. i can not think of any other reason why this wont take except the scratched disk. Should I try another disk?
Asta CuTechnical consultant & graphic designCommented:
What about your security settings for IE?  That and activex caused these errors for me.  This from WindowsUpdate, and there are other known problems; searching for my documentation on this.  

If I re-install Windows 98, do I need to re-install the components I have downloaded from Windows Update?Yes. If you reinstall Windows 98, you will need to re-install those components from The Windows Update site may reflect that you have already downloaded the items, but this may be inaccurate because individual files are not checked.

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mjmcinerneyAuthor Commented:
The problem is i can not bring the windows "product update" link  up on the windows update page.
like astaec says, I have seen this problem when the security settings in IE aren't wide open for microsoft and when activex was not installed.
mjmcinerneyAuthor Commented:
What should the security settings be and how do I install activex?
Asta CuTechnical consultant & graphic designCommented:

Description of ActiveX Technologies
WHO IS YOUR ISP?  Perhaps if MSN, this will help (if not, please advise in the event we have info on that as well).

ActiveX control button is unavailable on Web page due to saved in wrong folder.

If you use MSN as your Internet service provider, the ActiveX control 'Ikonic Menu Control' may be saved in the <drive>:\Program Files\onMSN\OCX instead of the <drive>:\Windows\Downloaded Program Files folder. You must delete the control from the incorrect folder, and then refresh the Web page to download the ActiveX control again.


Open Windows Explorer and browse to the <drive>:\Program Files\onMSN\OCX folder. Right-click 'Ikonic Menu Control', select 'Remove', and click 'Yes'. Copy the URL, and close and open Internet Explorer. Paste the URL into the 'Address' drop-down list box, press ENTER, and click 'Yes'.

1) Open Windows Explorer.
2) In the left-hand frame, double-click the Program Files folder.
3) In the right-hand frame, double-click the OnMSN folder, and double-click the OCX folder.
4) Right-click 'Ikonic Menu Control', and select 'Remove'. (A message box appears.)
5) To close the message box, click 'Yes'.
6) In the Internet Explorer 5.0 'Address' drop-down list box, select the displayed URL.
7) To copy the URL, press CTRL+C.
8) Select the 'File' menu and select 'Close'.
9) Open Internet Explorer 5.0.
10) Click in the 'Address' drop-down list box.
11) To paste the URL, press CTRL+V.
12) Press ENTER.
13) In the 'Security Warning' dialog box, click 'Yes' to download the control.

Looking for one other resource.  Right back.


Asta CuTechnical consultant & graphic designCommented:

Error Message: Error Locating Object Handler

-----Synopsis only, connect to link for more detail after what I've included here as brief overview for pertinence----
The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows 95
Microsoft Internet Explorer versions 4.0, 4.01, 5 for Windows NT 4.0
Microsoft Windows 98
Microsoft Internet Explorer version 5 for Windows 98

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

When you try to download a program (.exe) or zip (.zip) file, Internet Explorer may display a blank Web page with an ActiveX icon in the upper- right corner. If you click the ActiveX icon, you may receive the following error message:

Error Locating Object Handler
There is no viewer available for the type of object you are trying to to open. The following information is available about this object:
   Address of Object:             &lt;Web address of the file&gt;
   Content Type:                  &lt;type of file&gt;
   Possible location of viewer:   Microsoft ActiveX Gallery

   Do you want to go to this location to download a viewer for this type
   of object ?

This behavior can occur if a plug-in or ActiveX control on your computer has been uninstalled or deleted, but has left entries in the registry.

When MS display that page, follow what it wants you to do, I forgot exactly what was required to install, I believe there were two options, and then open ie, goto tools/windows update.

I'm not sure how this fixed the problem, but it worked for one of my clients just last week.
Asta CuTechnical consultant & graphic designCommented:
Sorry if I missed what version of Browser you're using... please confirm.

Troubleshooting Active Content in Internet Explorer

The information in this article applies to:

Microsoft Internet Explorer for Windows 95
Microsoft Internet Explorer for Windows NT 4.0
Microsoft Windows 98

This article describes troubleshooting steps that may help you solve problems with Active Content in Internet Explorer.

This article lists troubleshooting steps to help you troubleshoot problems with active content such as ActiveX scripts, ActiveX controls, and Java programs in Internet Explorer.

mjmcinerneyAuthor Commented:
isp is mindspring. i have installed win98 before with this same isp and did not have this problem.
Asta CuTechnical consultant & graphic designCommented:

How to Use Security Zones in Internet Explorer


This next(and final) sampling about security zones is from IE 5.01 online help:

What you need to know about security zones
Internet Explorer divides your Internet world into zones, so that you can assign a Web site to a zone with a suitable security level.

You can tell which zone the current Web page is in by looking at the right side of the Internet Explorer status bar. Whenever you attempt to open or download content from the Web, Internet Explorer checks the security settings for that Web site's zone.

There are four different zones:

Internet zone: By default, this zone contains anything that is not on your computer or an intranet, or assigned to any other zone. The default security level for the Internet zone is Medium.
Local intranet zone: This zone typically contains any addresses that don't require a proxy server, as defined by the system administrator. These include sites specified on the Connections tab, network paths (such as \\server\share), and local intranet sites (typically addresses that don't contain periods, such as http://internal). You can also add sites to this zone. The default security level for the Local intranet zone is Medium.
Trusted sites zone: This zone contains sites you trust - sites that you believe you can download or run files from without worrying about damage to your computer or data. You can assign sites to this zone. The default security level for the Trusted sites zone is Low.
Restricted sites zone: This zone contains sites you don't trust - that is, sites that you're not sure whether you can download or run files from without damage to your computer or data. You can assign sites to this zone. The default security level for the Restricted sites zone is High.
In addition, any files already on your local computer are assumed to be very safe, so minimal security settings are assigned to them. You cannot assign a folder or drive on your computer to a security zone.

If you want, you can change the security level for a zone; for example, you might want to change the security setting for your Local intranet zone to Low. Or, you can customize the settings within a zone from the default settings in Low, Medium Low, Medium, and High.

Related Topics

Set a security level for each zone

Assign a Web site to a security zone

Asta CuTechnical consultant & graphic designCommented:
With all the changes you've tried perhaps there's corruption as well, so keep in mind the normal troubleshooting processes such as running maintenance (scandisk/defrag/cleanup, clearing browser's temporary internet files/history).  Also, start-run-sfc to ensure no corruption, and have installation cd/disk handy to restore problems found.  

Start - run - msinfo32 tells much about your system, potential problem devices, and has many additional tools under the TOOLS menu.

I'd encourage SFC and even a reboot to dos prompt to navigate to where windows\command is installed to run scanreg/fix.  Perhaps the registry needs a little fixing as well.

Example if installed in default:

cd c:\windows\command

once there type scanreg/fix.

Whew!  Hope I didn't overwhelm you with too much; but since I've had these problems on different systems with different fixes, thought I'd best share more than I'd normally have done for this.

Asta CuTechnical consultant & graphic designCommented:
If still unresolved, I do have numerous service documents with Microsoft where I first issued a bug report on this (back in beta days); and their step-by-step process was helpful.  It's large, though, so I'll not send unless you ask further (don't want to inundate you) and am hopeful that at this point, issue is fixed.
Asta CuTechnical consultant & graphic designCommented:
These FAQs are quite helpful, meant to include on prior submission.
Windows Update Frequently Asked Questions

After you reinstall windows you have to re register it with microsoft.  It is in a registry key that you yourself can manuplate ONLY IF YOU HAVE ALREADY REGISTERED AND THIS IS A LEGAL RE-INSTALL.

Use Notepad to create a Registration (.REG) file, and save it as REGUSER.REG. Cut & paste EXACTLY the lines below into REGUSER.REG:

-----Begin cut & paste here-----


------End cut & paste here------

Close Notepad. Now open Explorer or File Manager and double-click on REGUSER.REG to merge (register) this information into your Registry.
Then run the Win98 Update Wizard tool from the Start button -> Windows Update icon, and start downloading any Win98 components you want. You won't be prompted to register anymore. :)


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Asta CuTechnical consultant & graphic designCommented:
In prior link/post as a 'comment' versus a locked answer.  Mjmcinerney has the option to convert any comment to the accepted answer; though now no longer the case, since you've posted an answer.
Asta CuTechnical consultant & graphic designCommented:
Finally found the other link which helped when all the standard stuff didn't:

WINUP-Cannot Display Page

The information in this article applies to:Microsoft Windows Update, used with:
Microsoft Internet Explorer versions 4.0, 5 for Windows 98

in other words, though you have a good idea, posting it as an answer locks the question which stops many experts from even looking at it, further delaying the questioner getting his/her problem solved.  Since your comments can now be accepted as an answer, there's really very little reason to post anything as an answer until requested by the questioner.
kind4me, both 1cell and Astaec were extremely kind in their comments given the amount of labor they have put in here.

You are relatively new, and while we welcome you, you should also be aware that we observe a protocol at this site which is not like newsgroups or usenet, experts DO NOT post answers to questions in situations where what is being posted is merely a suggestion and has no more likelihood of resolving the issue than any other that has already been posted. Since the questioner can accept a comment in lieu of a proposed answer, how about being cooperative!
mjmcinerneyAuthor Commented:
Thanks for all your help. I am still bafffled. i reformatted and reinstalled numerous time and I still can not access the "products update" page on the win update page. I tried everything recommended by windows, including removing the wuv3is.dll file. this almost worked. the page came up but it crashed. Windows said something about they might have updated the architecture of the page. is it possible my first edition of win98 will not work and I need the second edition. Any thoughts on this? Is there anywhere else to download these updates other than the win update page?
thanks again
Asta CuTechnical consultant & graphic designCommented:
Here you can download the Media Player, as one; and select other products.

I'm researching one other possibility.

When you right-click the MY COMPUTER icon and choose properties and check the general tab; is the product ID and registration correct?  
Asta CuTechnical consultant & graphic designCommented:
Your question is locked, pending a decision by you.

Asta CuTechnical consultant & graphic designCommented:

Nothing is listed as DAMAGED in your Downloaded Program Files Folder?  If so, right-click, update.
Asta CuTechnical consultant & graphic designCommented:
We had another issue where WindowsUpdate was unavailable due to corrupted temp int files/cookies and/or link.  Backed up what we needed/wanted to save to diskette and tried these steps, recommended by MS engineer.

Remove any damaged or poorly written files downloaded from the Internet. To do so, follow these steps:

a. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then       click OK.

b. At the command prompt, type the following commands, pressing ENTER       after each command, and pressing Y if you are prompted to confirm      folder deletion:

deltree cookies (SEE NOTE)
deltree history
deltree downlo~1
deltree tempor~1

(NOTE:) If you have a cookie that stores a password for a particular Web site, copy the contents of the Cookies folder to a new folder instead of deleting the Cookies folder. To do so, type the following commands at the command prompt, pressing ENTER after each command
         md <new folder>
         copy c:\windows\cookies\*.* c:\windows\<new folder>      
where <new folder> is the folder to which you want to copy the      contents of the Cookies folder.Use the System Configuration Utility to determine if a file or program that is loaded into memory is preventing you from loading the Windows Update site.


Asta CuTechnical consultant & graphic designCommented:
That wuv3is.dll is the Windows Update Engine....

Mine is in the Windows System directory and is version size is 217,200 and dated 12/3/99.

mjmcinerney, you can get all of the pertinent updates at the URL listed below if need be.

Kindly reject the proposed answer from Kind4me so that people actually helping you can continue.

mjmcinerneyAuthor Commented:
Thanks dew. i think that url for the downloads will be fine.
Can anyone tell me what causes this not to work after i reformat and do a clean install?. I would like to award the points to astaec. he put a lot of effort into helping me. if i reject the proposed answer, how do I give the points to him?
thanks again everybody.
Well Astaec is actually a lady, and all you need to do after rejecting the proposed answer is then look for "accept comment as an answer" and accept one of her comments.

As for the problem at hand, are you registering your version of Win98 and are you getting confirmation of it?
Asta CuTechnical consultant & graphic designCommented:
Thank you, MjMcinerney and Dennis.  If you cannot convert a given comment to the accepted answer, it would be because one answer was already posted. If this is the case, the person you wish to award point to would need to post the answer for you to accept (as in the older days of Experts-exchange prior to the reprogramming).

Don't be in a rush, though, to close this out until you have a satisfactory solution.  

As Dennis pointed out, the registration process is key; and detailed earlier.  I'm now on another computer and was researching the various Windows-Update related components that should exist as installed in your Downloaded Program Files Folder, if the problem still persists after the confirmation that the registration is OK.

One other recollection, is that I had to reinstall the scripting engine due to corruption at one point, which also caused WindowsUpdate problems; here was that piece of information (excerpt from my Microsoft Technical Support request for that event, although it was a prior version of IE and standard Windows 98) - I HASTEN TO ADD THAT I HAD TO CHANGE THE SECURITY SETTINGS TO MEDIUM AND THEN TO LOW -- ONLY UNTIL I GOT THE WINDOWSUPDATE ISSUE RESOLVED, AND MINIMIZED ALL OTHER ONLINE ACTIVITY UNTIL RESOLVED AND I COULD RESTORE MY 'SAFE' SECURITY SETTINGS:

A possible resolution to
this error is to install a new Internet Explorer scripting engine.  To
install a new scripting engine, please complete the following steps:
 1.  Go to
 2.  Click on the "x86" link for US English on the left hand side of
the screen.
3.  Scroll down and choose a site to download from
4.  Choose "Save to Disk" and save the download to your desktop
(default location)
5.  Once the download has completed, double-click on "scr31en.exe",
located on your desktop
6. After installation is complete, you may remove scr31en.exe from your
desktop by Right-Clicking on it a selecting "Delete".

 Also, you will need to adjust the security settings to accept
ActiveX controls.

 1.  Open Internet Explorer
 2.  Click on View on the top menu bar
 3.  Click on Internet Options on the drop down list.
 4.  Click on the Security tab within the Internet Options
 5.  Set you Zone to Internet zone
 6.  Click on the radio button next to Custom
 7.  Click on the Settings button
 8.  Enable the following Radio buttons
 Script ActiveX Controls marked safe for scripting
 Run ActiveX controls and plugins
 Download Signed ActiveX controls
 Download Unsigned ActiveX controls
 Initialize and script ActiveX controls not marked as
 13.  Click on the OK button at the bottom of the box.
 14.  Click on the Apply button at the bottom of the Internet
 Options box, then click on OK
 15.  Close the Internet Explorer
 16.  Go back to the Windows Update site.
 If you have any additional information or if this does not resolve
your issue, please contact us by e-mailing Please
include your case number SRX980812600210.
Asta CuTechnical consultant & graphic designCommented:
Three pertinent files that 'should' be reflected in your Downloaded Program Files Folder as installed that also impact your access to WindowsUpdate are wusysinfo class
wuredirinfo b class
installengine ctrl obj

Once you get to your downloaded program files folder (ActiveX cache folder), usually located here:

C:\WINDOWS\Downloaded Program Files

If any are listed as damaged and you're online, right click gives you the opportunity to update.  Also you can right click each one and select properties, it further identifies file dependencies, etc.
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