Error Message on e-mail

One of our users keep getting the error message:  "Illegal Circular Use: Email Processing".....I remember getting this kind of message in the past but I don't remember how we fixed it...can anyone help to refresh my mind?...Thanks a lot

zdimaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

rfharrisCommented:
Does this message appear as a pop-up dialog when user opens mail database or initiates specific actions in the mail database?

If so, it may be that the mail file design is beyond the means of the Notes client version (example: mail file using a 4.6x template when the Notes client is at 4.5x).

Try replacing the mail file template with a previous (older) mail template design to properly accomodate the Notes client version.
0
ghassan99Commented:
Yes this is common, but necessary that they are using new template on an old client, it happens also on R5 clients!Changing the template might work anyway.  
Which version r u using?
0
ArunkumarCommented:
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

zdimaAuthor Commented:
rfharris and ghassan99:
You're both right.  The user is running R5.02a and replacing the design template fixed the problem.
Thanks for your help!
0
ghassan99Commented:
rfharris, got it first.  I guess the points should go to him.
Cheers
0
rfharrisCommented:
Er .. "her."  <smile>

Glad you have it solved!
-- Rhonda
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ghassan99Commented:
her:) sorry for the mixup
u dont get much ladies around here:)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.