connection problems

i am new to macs - have a powerbook G3 laptop and am having trouble connecting to my ISP - and when i do get connected (usually at 48000 bps), i get disconnected fairly easily.  the two error messages i get most frequently are "no carrier signal" and "remote access side not responding properly" - itis not uncommon to get these messages seven times in a row, and then connect without a problem on the eighth try.  sometimes i will stay connected for hours, but most often i get disconnected within a half-hour.  

for the modem (internal 56K)/protocol options, i have the boxes checked for error correction and compression, and for TCP header compression.
jim123052397Asked:
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brian_bCommented:
Have you even tried differnt scripts yet?
Use the Apple System Profiler to get info on the exact modem the mac has, most likely GV, and then go check their web site for latest firmware updates and scripts. Also check what standard the isp your connecting to uses. Call and ask. It's V.90, K56Flex or X2. then you can find out what modem you have as well with apple system profiler. You should have what the isp uses. It also may be something as simple as calling a differnt line, for a different modem pool of another standard. Just try to get on the same standard that your isp is on. A lot of modems can be flashed to the particular standard you need.
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weedCommented:
I am using a powerbook g3. Its not a GV modem so dont use that script. Its v.90 but supports kflex and x2 so you shouldnt have problems there either. Here are some ideas.

1) use the "Powerbook G3 Internal 56K" Modem script in your modem control panel.
2) Check the check box for "ignore dialtone" in the modem control panel.
3) This may be a problem with either your phone lines or your ISP. You do seem to be connecting as fast as youre going to connect (48000..You will NEVER connect at 56k) when you do finally connect. It could simply be interference on the line from elsewhere.

The error messages "no carrier signal" and "remote access side not responding properly" sould seem to indicate that there is something wrong on the ISP side. Turn your internal modem speaker on and listen to the modem try to connect. Whats it sound like when it fails? Whats it sound like when it succeeds?
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jim123052397Author Commented:
i use two different ISPs (one of which is the free one, FreeiNet) - seem to get similar actions (vis a vis success/failure rate) with either one - although FreeiNet does seem to be tougher at times than the commercial one.

will give your sound momitoring and "ignore dialtone" suggestions a try.

and yes, there IS a considerable amount of noise on this telephone connection.  i sometime have problems with my pc, but nothing like the constant trouble on the mac.
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jim123052397Author Commented:
i use two different ISPs (one of which is the free one, FreeiNet) - seem to get similar actions (vis a vis success/failure rate) with either one - although FreeiNet does seem to be tougher at times than the commercial one.

will give your sound momitoring and "ignore dialtone" suggestions a try.

and yes, there IS a considerable amount of noise on this telephone connection.  i sometime have problems with my pc, but nothing like the constant trouble on the mac.
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jim123052397Author Commented:
also, i was wondering if the protocol options are fine - set to PPP, not ARAP, and letting the server determine the IP address.  this is a dial-up copnnection, not on a network - do the apple talk settings come into play, or not?
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weedCommented:
yes your other settings are fine. No the appletalk settings dont matter here. Im not surprised freei has problems. Those types of ISPs usually do.

Is the modem in your PC 56k? 56k modems are very picky about line noise which may account for the difference.
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brian_bCommented:
ON the line noise. Usually you can just call the phone company and complain of line noise and they will come out and check the quality.
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jim123052397Author Commented:
the line noise rarely disconnects me on the pc, but all the time on the mac.  and it is not the ISP that is the problem, because i can use the same ISP on the two machines, and only run into problems on the mac.  

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weedCommented:
Is the pc 56k?
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jim123052397Author Commented:
yup
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jim123052397Author Commented:
yup, u.s. robotics
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jim123052397Author Commented:
my usual error message in "no carrier signal detected" - once again, this has only ever occurred on the mac v.90 connection, not the pc 56k connection - even connecting to the same ISP.  and the frustrating part is the disconnect and subsequent tough time reconnecting (sometimes get the "no carrier signal" message for 10 times!  and then i connect just fine on the 11th try.  any way to make the connection more solid?  any way to address the "no carrier signal" issue?
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weedCommented:
What "No Carrier Signal" means is that the modem has dialed and the phone at your ISP has rung but no connection was established either because no modem picked up or the modems didnt agree. Since its intermittent im going to make an assumption. Your 56k modem is trying to FORCE at least a certain connection speed and will drop the connection if the speed drops below its set requirement. If the phone lines are bad you will get intermittent drops from a modem renegotiating down below its set requirement. What im going to do is post the modem script im using on my bronze powerbook to an FTP which you can download and try. Ive done some tweaking to mine to optimize it.

www.ojai.net/oblique/superfluituity/PBG356k.sit
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jim123052397Author Commented:
i am new to the mac.   the file you sent wants to be opened with the stuff-it expander - but i can't seem to read it - agh!
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weedCommented:
Oh boy....ok you should have a copy of stuffit expander on your HD. It is installed with OS9 and with every copy of Netscape and IE. Its on yer HD somewhere. (the file is compressed like a zip and needs to be expanded). So do a search for expander. When you find it drop the file onto expander and use what is expanded out of it. Put the expanded file into your Modem scripts folder which is inside your extensions folder. Then select that new script from the modem control panel.
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jim123052397Author Commented:
the stuff-it program acted on the file - it's now 8K, sitting in the modem scripts folder within the extensions folder, but still listed as a stuff-it document, not a modem script.  and when you say "select the new script from the modem control panel", i assume you mean to change the pop-up box that follows "modem:" - currently it is set for "PowerBook G3 Internal 56K".  also, do i have to deal with the modem configuration dialog box (currently it just has one configuration in there, "default", which is, of course, active.  how did you "tweak" your script when i cannot even open mine?

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weedCommented:
Are you sure you put the UNSTUFFED file into the Modem Scripts folder? It shouldnt have a .sit on the end if its been expanded. You dont need to play with the configurations stuff. Thats only if you have 2 different modems and want to save a config for each. Leave it at default. I tweaked mine via a text editor. If you change the creator and type of the modem script to that of a text file and open it in simpletext you can edit it. Just dont forget to change the creator and type back when yer done. Dont try this if youre not sure what im talking about..heh...1 problem at a time.
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jim123052397Author Commented:
i keep thinking we are close - i went back to the link you sent me - clciked on it, and stuff-it activated, a download dialog box appeared for a brief moment, and the file ended up on my desktop, but with the "sit" extension still on it.  now you know why it could not then do what we both are hoping it would do.
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jim123052397Author Commented:
did you give upon my connection problem?
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weedCommented:
You still need to unstuff it. If it has a .sit extension its stuffed. Drop it on stuffit expander. Also make sure stuffit expander is expanding to the same location as the .sit file and not unstuffing it to some obscure folder in her HD. That setting is in stuffit expanders prefs.
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jim123052397Author Commented:
please explain "drop it on stuffit expander"
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weedCommented:
Take the .sit file and with the mouse drag its icon on top of the stuffit expander icon until the expander icon highlights. Then let go. That will launch stuffit expander and tell it to unstuff the file you just dropped on it. Thats what macintosh drag and drop is all about. And as before make sure its unstuffing to the same location as the .sit file.
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jim123052397Author Commented:
Adjusted points to 250
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jim123052397Author Commented:
well you can quit anytime - i clicked on the link in your previous message and got a 404 error.  i found the old downloaded PBG356k.sit file and dropped it onto the expander, got the little watch while the expander did something, but then the file was just the same as before - with the .sit extension - and it was not anywhere else on the hard drive.  found the preferences file for the expander, but could not open anything there.  in fact, when i click on the stuff-it expander icon, nothing opens - does that mean the expander itself is not working, or is there really nothing that should open?
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weedCommented:
If the expander is "doing something" then you have unstuffed it SOMEWHERE. The .sit file itself wont change at all but it will produce elsewhere another file that was the contents. Try doing a "find" (command-f) to see if you can locate all the things on your HD named "56k"...Any file that isnt where it should be is probably the one that got unstuffed and saved to a weird place.
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jim123052397Author Commented:
nothin' - sherlock found 12 "56k" files - 11 are normal script document files in the systems/extensions/modem scripts folder, and the 12th is the PBG356k.sit "stuff-it expander document" which is in the same folder (because i put it there from the desktop, where it was downloaded when i originally tried to "unstuff" it with the stuff-it expander application program).  that file (PBG356k.sit) has not been modified since 1-28.  (you sent it to me and i first clicked on it on 1-26.)  i am really beginning to wonder about the proper performance of the stuff-it expander application.
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weedCommented:
Ok back to the drawing board...Somethings wacky with your stuffit expander. Download the file below. Its the same file but already unstuffed. Hope it makes it in one piece unstuffed but its worth a shot.

www.ojai.net/oblique/superfluituity/PowerBookG3Internal56Kr2
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jim123052397Author Commented:
i downloaded it and put it into the modem extensions folder, but it downloaded as a document and not as a modem script, and is not available in the modem control panel - would rebooting make it available, or does it need to be a modem script type of document to appear in that control panel?
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weedCommented:
Thats what i was afraid of. When its not stuffed it looses its creator/type and poof...doesnt work. You need to change the creator and type of it now to match your other modem scripts and this is the part where things start to get complicated. This is also the part where you need to get a working copy of stuffit expander and go back to working with the .sit file.
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jim123052397Author Commented:
how would you suggest i replace the stuff-it expander folder and files?      
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weedCommented:
Download a new copy via www.versiontracker.com.
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