Link to home
Start Free TrialLog in
Avatar of vereecke
vereecke

asked on

Send scan twice

I have the scanjet 3300c and when I select start scan and then send the scan to omnipage pro 10 it rescans the document.
Is this normal?
And also my software disk failed to install uninstall.
Also the scanner works and sometimes doesn't.
Avatar of vereecke
vereecke

ASKER

Adjusted points to 150
Try selecting Set a Custom Resolution and then make sure there is not a check next to Rescan.  If there is, remove it so that no rescan is done.

If the software gave you a message that the uninstall information did not copy over, it is most likely related to whatever virus software you have on the machine.  I some cases it may be necessary to completely uninstall the antivirus software to install the scanner, especially if it is Norton's.

That may also be why the intermittent function of the scanner.  There may be many other causes, but try uninstalling the scanner, then the antivirus software and then reinstalling the scanner first.
ASKER CERTIFIED SOLUTION
Avatar of hpccc
hpccc

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial