Networked HP Laserjet 4000TN problem

This is a NT4 network with a HP Laserjet 4000TN  connected. I have used Jetadmin250 to configure.
The problem is, although it prints perfectly well, when printing a large document it will print say 20 pages of maybe a 60 page document, and then repeat the process starting at page 1.  All to often it will not complete the document.  The obvious answers to this problem I have checked but this has lost me. Can anyone shed some light.
Cure this for me and it's worth the 200 points.
Thanks Ian
ianmoretAsked:
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zombiwulfCommented:
1> What protocol are you using? If you are running service pack 3 on the server make sure you are not using ipx.

2> If you are using tcpip, you can try increasing the idle timeout.

3> Try swapping the cable to the jetdirect, or moving the printer to a different drop.

4> 2.5 is an old version of Jetadmin - get the latest version at www.hp.com.support/net_printing

Make sure you delete the existing JD port and create a new one.

5> You can cold reset the printer and reconfigure it.

6> Try a different protocol - dlc is the best if there is no router between the server and the Jetdirect.
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ianmoretAuthor Commented:
Hi zombiwulf

1> TCPip and service pack4
6> Tried DLC printer didn,t seem to like it

Thanks Ian
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zombiwulfCommented:
If you are having jobs restart over tcpip, this usually means that the job is timing out during transmission.

What this generally means is generically crappy network communications, or the Jetdirect port is flakey.

To address the port, I would strongly recommend deleting the existing port and recreating it with Jetadmin 3.4.

You can try modifying the print server settings in Jetadmin to increase the tcpip timeout or set it to zero (never times out) but this is kind of a kludge to compensate for network problems and really isn't the way to go unless you are printing over a slow wan connection.

I would go with the new port first, and if that doesn't cure it I'd start swapping network cables.

Also, if you have another printer on a Jetdirect card that is functioning properly try swapping the network drops - this will tell you if a particular drop has a substandard network connection due to cabling or topology.


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ianmoretAuthor Commented:
I'll give this a try and get back.  Might take afew days
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zombiwulfCommented:
If you are having jobs restart over tcpip, this usually means that the job is timing out during transmission.

What this generally means is generically crappy network communications, or the Jetdirect port is flakey.

To address the port, I would strongly recommend deleting the existing port and recreating it with Jetadmin 3.4.

You can try modifying the print server settings in Jetadmin to increase the tcpip timeout or set it to zero (never times out) but this is kind of a kludge to compensate for network problems and really isn't the way to go unless you are printing over a slow wan connection.

I would go with the new port first, and if that doesn't cure it I'd start swapping network cables.

Also, if you have another printer on a Jetdirect card that is functioning properly try swapping the network drops - this will tell you if a particular drop has a substandard network connection due to cabling or topology.




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ianmoretAuthor Commented:
Zombiwulf,

Sorry for not responding sooner.
Unfortunately, this network is in a school and I have little time to correct problems, because the system is in constant use by admin staff who don't have any homes to go home to.

However, as soon as I am able I will try your suggestions and get back to you.

I will come back to you but it may take till our half-term which is about 21st Feb.
Thanks again
Ian
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ianmoretAuthor Commented:
Zombiwulf,

I've tried your suggestions and it appears to have worked.  I am trying to award you the points but don't seem to be able, any suggestions

Ian
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zombiwulfCommented:
I seem to have recevied the points - thanks and glad your problem seems to be solved.
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