HP 890C Deskjet won't accept 90gm paper

I've had this printer for about 15 months and it's worked without a single problem until about a month ago, when for some reason it won't accept the 90gm paper I feed it

Put an 80gm piece on the loading tray - no problem but not the thicker stuff.

Previously it was accepting the 90gm paper but now has stopped.

I've tried going through the roller cleaning routine as suggested by the manual but to no avail.

Any ideas?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

The printer may not be able to feed that thickness of paper what is the actual weight in lbs on the paper it should say on the package i would not use above 50lb paper it will damage the feed system.

You can try taking a scotch brite pad to the feed rollers to rough them up slightly how the feed button on the printer to get the rollers to turn and then press the pad against the rollers but do let it feed through the machine you can also take either windex or rubbing alcohol to the rollers to clean them off you may want to wipe the rollers off with water after putting windex or rubbing alcohol so it does not dry out the rollers.

Other then that the printer may need service or you may need to change the pape.... the paper you are using should nto say it is for use on anything else other then copiers or inkjets

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.