Printing problem

Lately I am getting the message below when I try to print (sometimes).
What's wrong?(Lexmark Z11)

SPOOL32 caused an invalid page fault in
module <unknown> at 0000:00001040.
Registers:
EAX=0000ff8f CS=4b57 EIP=00001040 EFLGS=00000287
EBX=01010101 SS=5ac7 ESP=00009112 EBP=00009236
ECX=000000b8 DS=321f ESI=0000920e FS=4b6f
EDX=00030801 ES=54c7 EDI=0003cf3c GS=0000
Bytes at CS:EIP:

Stack dump:
321f2fa3 00009334 00000018 4b6f0000 fec40020 fec40020 6d070020 180000ed 02acb909 0f8500b9 c39c00b9 0f850099 052400b9 05240021 6cd30021 000000ed
skiaboxAsked:
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bparnesCommented:
First thing you should do is run Scandisk and tell it to do a THOROUGH check of the hard drive.

If Scandisk doesn't find anything, the next thing you should do is head to the Lexmark web site and get the latest driver for your printer. Uninstall the current version of your printer (use the Printer Control Panel) then install it again using the latest driver.

With any luck one of these two approaches will fix the problem. Let us know.
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vikiingCommented:
If Bparnes' solution does not work, try to run your printer with an HP driver; this is, any driver of 6xx or 7xx series should work fine with your Lexmark.
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briancassinCommented:
Whenever you have a spool32 caused an GPF or IPF in module unknown 9 times out of 10 it has got to do with the video card...

Do the following right click on the desktop and select properties then go to the settings tab click on advanced then go to the adapter tab look at the name next to the chipboard that is the name of your video card....

IF it is
an ATI, S3, SIS, Neomagic, You can bet it is the problem especially the ATI.... write down the name of the card because you will want to post it up here the cards i listed above are the most common but they are not the only ones to cause this problem...... NExt go to the performance tab and move the acceleration slider to none apply it ok that window close the next window you will be propmted to reboot, reboot and once you have rebooted try printing again.... it should fix the problem if it does then you will have to contact the manufacturer of that video card to ghet updated driver..... If you still get the same problem after changing the acceleration settings then see if there is an updated driver for your lexmark printer and check for one for your video card.... either company can fix this problem but the video card manufacturer is usually expected to fix it.... so Lexmakr may not be much help...
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skiaboxAuthor Commented:
I have Creative's Total Annihilator (GeForce 256) and the latest drivers.
Also disk is ok (just scandisked it!)
Any other thought?
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briancassinCommented:
Do this go into there control program and go to tthe cartridge alignment when you adjust the cartridge alignment does it react slow if it does or it causes a gpf or ipf error then it is definately the video card...

Other things you can try but it probably won't help is
go out to dos go to c:\temp directory and type del *.tmp then go into the c:\windows\temp and type del *.tmp

also if you are printing from the internet it could be the internet..try updating your browser

last possibility would be the program you are printing from if it is happening only from one specific application then it is a problem with that application and you will have to contact the maker of that program....

This is a workaround but it may slow down your printing
Go to start settings printers right click on the printer you are using and select properties then go to the details tab and click on spool settings change the format to raw and to print directly to the printer try that it may or may not work....

You can also use an emulation driver such as an hp 550 560 or 500 series driver however when printing graphics they usually do not work all that well...

I am positive though that none of these other measures are going to work I know the lexmark driver very well, because I support a printer that actually uses lexmark printer engine and the software and when we get the spool32 errors when printing it is always related to the video card.... you could try dropping the colors from 32 or 24 bit down to 16bit or 256 colors also try reducing the resolution or increaing it like 640 x 480 or 800 x 600 or 1024 x 1200 etc...

Did you even try reducing the acceleration ?  or are you just assuming because it is a new video card that will not happen.... Any of the new AGP video cards using the NVIDA chip seem to be causing problems too and those are not cheap cards I have also seen it happen with the VooDoo 3dfx card that just came out a few months ago... so you may have to either contact lexmark for an updated driver if you hjave not checked out there website yet or contact the pc vendor of the video card manufacturer... If you can try to get ahold of a Matrox Mystique or Millenium card put that n your system and install the drivers that usually does not cause problems
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skiaboxAuthor Commented:
I forgot to say that when I click close I get the following messages
The well-known window :
              Lxcastmn
bla...bla

CLOSE                        IGNORE

...then i click close and I am getting that :

LXCASTMN caused a general protection fault
in module WWLXCA.DRV at 0002:00003cde.
Registers:
EAX=00002ee3 CS=51cf EIP=00003cde EFLGS=00000246
EBX=00030000 SS=5e37 ESP=00002994 EBP=000029ac
ECX=00030000 DS=6ecf ESI=000329e0 FS=0000
EDX=01130000 ES=5e37 EDI=00032ee3 GS=0000
Bytes at CS:EIP:
c4 5e 08 66 26 0f bf 87 b9 03 66 50 66 26 0f bf
Stack dump:
2ee329e0 fffc2ee3 0000ffff 29c00677 29be20ce 00005e37 23cd29c0 5e3729e0 508f0000 01135e37 00010001 3b8829d4 00005e2f 29e00000 2ee35e37 508f0000
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briancassinCommented:
lxcastmn   is a status monitor program from the sounds of it the other file WWLXCA.DRV  is part of the actual lexmark printer driver I would try uninstalling it and then rebooting and hitting ctrl,alt,delete once on the keyboard end task everything except for explorer and systray and reinstall if you have anti virus software etc... it could have interferred with the intial install other then that I think you are going to have to contact lexmark for an updated printer driver or use an emulation driver
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bparnesCommented:
Sciabox, it's not clear from your response to me whether you actually reinstalled the printer driver. Even if you know you have the latest driver for your printer already installed, I think it would be worthwhile to remove it and reinstall. Sometimes one of the driver files gets messed up for reasons we can only speculate about, and it makes sense to eliminate that as a possible reason for your problems.
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briancassinCommented:
bparnes do you agree that it is a video card problem every spool32 in module unknown i have ever seen has to do with the video card
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briancassinCommented:
Either that or the software corrupted when it was installed from background programs but i only say that because the status monitor is calling an error from the printer driver
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bparnesCommented:
It's much easier to reinstall the print driver than to go debugging a video card. That's why I have the person experiencing the problem do that first. I like to eliminate trouble spots in a certain order; the order is often different when I'm working with someone who may be thousands of miles away and whose computing skills are unknown to me, than when I have the errant computer in front of me.
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skiaboxAuthor Commented:
.just re-installed the drivers(latest version)...1st print ok...at 2nd print I got exactly the same errors....any other ideas...the strangest thing is that I had not experinced these problems at the past..what could have happened?Sorry for the delays in answering but Internet is not the only thing I am dealing with!
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bparnesCommented:
Disable any anti-virus software you have running on your computer then try to print. Some anti-virus software is known to interfere with printing and cause such error messages. In fact, do a clean boot (minimal programs running in the background) and try printing.

Finally, change the spool Data Format from EMF to RAW in the Spool Settings... portion of the Details tab for your printer in the Control Panel.

If none of this works it will be time to focus on the video driver if you haven't done so already.
 
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briancassinCommented:
Did you change anything in your computer prior the error happening i.e. you installed a zip drive, parallel port coards changed ports it was on you installed a scanner another printer, using a switchbox, changed the cable.... ??
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skiaboxAuthor Commented:
Is there anybody 'out there' that can 'read' the errors?...It's just so mysterious because it started to happen all of a sudden
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skiaboxAuthor Commented:
Adjusted points to 200
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skiaboxAuthor Commented:
.and if not is there any software package that can find where the problem is?
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briancassinCommented:
skiabox the errors are this

A video card conflict
and your status monitor in your printers driver is crashing the actual driver files the printer driver uses so it is calling errors from itself...

Have you tried anything we have said
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briancassinCommented:
Skiabox

do you still need help ????


Have you tried the video card solution or uninstall and reinstall of drivers with the background programs disabled.... ???
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1cellCommented:
Is this using a parallel port set n ECP mode?  if so, try switching it to parallel mode in CMOS setup.

here's some more info on spool errors from Microsoft

 
MORE INFORMATION
================
 
The Spool32.exe file is a 32-bit Windows 95/98 component that manages the spooling of print jobs. Spooling allows the computer's processor to quickly process a print job by temporarily storing it on the hard disk before sending it to the printer. This allows the processor to return control to the program from which you are printing at a much faster rate than if it processed the entire print job and then sent it directly to the printer. Spool32 error messages can occur if something is preventing the print job from being spooled properly.
 
To troubleshoot the error messages described earlier, follow each step below, and then attempt to print again. If you still receive the error message, proceed to the next step.
 
1. Disable all non-essential drivers and programs (known as a clean boot). To clean-boot your computer, follow the steps in the appropriate section below:
 
   Windows 95:
 
   a. Click Start, point to Find, and then click Files Or Folders.
 
   b. Click the Include Subfolders check box to clear it.
 
   c. In the Named box, type "config.sys autoexec.bat" (without the quotation marks), and then click Find Now.
 
   d. In the list of found files, right-click the Autoexec.bat file, click
      Rename, and then type a new name for the Autoexec.bat file (such as
      Autoexec.xxx).
 
   e. Repeat step D with the Config.sys file.
 
   f. Quit the Find tool, and then restart your computer.
 
   Windows 98:
 
   a. Click Start, point to Programs, point to Accessories, point to System
      Tools, and then click System Information.
 
   b. On the Tools menu, click System Configuration Utility.
 
   c. On the General tab, click Selective Startup, and then click the following
      check boxes to clear them:
 
   - Process Config.sys File
   - Process Autoexec.bat File
   - Process Winstart.bat File
   - Process System.ini File
   - Process Win.ini File
   - Load Startup Group Items
 
   d. Click OK, and then quit the System Information tool.
 
   e. Restart your computer. The clean-boot process eliminates the possibility
      that an anti-virus program or other utility is causing the error message.
      It should also disable any third-party printing software such as
      Hewlett-Packard Port Monitor or Epson Spooler.
 
      For information about clean booting Windows 98 using the System
      Configuration Utility, please see the "Narrowing the Focus" section in the following Microsoft Knowledge Base article:
 
   Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98
 
2. Change the spooling format from Enhanced Metafile (EMF) to RAW, and attempt to print directly to the printer instead of spooling the print job. To do so, follow these steps:
 
   a. Click Start, point to Settings, and then click Printers.
 
   b. Right-click the printer you are using, and then click Properties.
 
   c. On the Details tab, click Spool Settings.
 
   d. Click Print Directly To The Printer.
 
   e. In the Spool Data Format box, click RAW.
 
   f. Click OK, click OK again, and then close the Printers window.
 
3. Some printer drivers have a coding error that can cause one of these error messages to occur. To determine if this is the case, update or change the printer driver. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q128345
   TITLE : Troubleshooting Printing Problems in Windows 95/98
 
4. There may be a terminate-and-stay-resident (TSR) or other program that
   prevents Spool32.exe from being run when Windows 95/98 starts. To work around this issue, use one of the following methods:
 
   - Create a shortcut to the <windows>\system\spool32.exe file in the
   StartUp folder, where <windows> is the folder in which Windows 95/98 is
   installed. For information about how to do so, click Start, click Help, click
   the Index tab, type "shortcuts" (without quotation marks), and then
   double-click the "Creating" topic.
 
   - Using a text editor (such as Notepad), add the following line to the Load= or Run= line in the [Windows] section of the Win.ini file
 
   <drive>:\<windows>\system\spool32.exe
 
   where <drive> is the drive on which Windows 95/98 is installed, and
   <windows> is the folder in which Windows 95/98 is installed.
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skiaboxAuthor Commented:
I am now trying the no-antivirus way...at first it seems to print with no prob around.If it continue to print without problems the man who suggested that antivirus should be deactivated will get the points!
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briancassinCommented:
just wanted to bring your attention to this comment i posted regarding the anti virus I am not sure if you mean the suggestion of installing with anti virus disabled or printing with anti virus disabled which one do you mean ?

From: briancassin
 Date: Saturday, January 22 2000 - 03:30PM EST  
lxcastmn   is a status monitor program from the sounds of it the other file WWLXCA.DRV  is part of the actual lexmark printer driver I would try uninstalling it and then rebooting and hitting ctrl,alt,delete once on the keyboard end task everything except for explorer and systray and reinstall if you have anti virus software etc... it could have interferred with the intial install other then that I think you are going to have to contact lexmark for an updated printer driver or use an emulation driver  
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bparnesCommented:
As long as we're in an attention bringing mode, I'll point out that I'm the one who suggested printing with anti-virus disabled. Briancassin suggested installing the driver with anti-virus disabled, and if that didn't work then contacting Lexmark for an updated driver.
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briancassinCommented:
bparnes

you do not have to worry about me stealing your points if it was your solution that worked... if you would have fully read my comment above you would see what i had said so there is no reason to be concerned

that is why i said this in my last comment

I am not sure if you mean the suggestion of installing with anti virus disabled or printing with anti virus disabled which one do you mean ?

that way proper credit go to the proper person....
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bparnesCommented:
No problem, Brian. I was just helping Skiabox in the same way you were.
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skiaboxAuthor Commented:
I just disable the anti-virus when I am printing..gimme some time to re-test that thing
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vikiingCommented:
If you meet these conditions:
a) You don't put unknow diskettes (even CD's) on your machine
b) Children are kept away from computer
c) You don't execute every executable file that comes attached to any message you receive (via e-mail, ICQ, chat or whatever be the source)

then, you don't need the AV program running aaaaaaall the time; that not only diminishes performance, but makes some unpredictable messes.

At most, you can scan any file you're adding as a new application.
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AST99Commented:
Read this article as well. It is somewhat similar to what you are experiencing.

http://support.microsoft.com/support/kb/articles/Q167/7/75.ASP?LNG=ENG&SA=ALLKB

Hope it helps

AST99
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skiaboxAuthor Commented:
I have just printed for 2nd time with no problem at all (anti-virus disabled)
Thnx for helping
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briancassinCommented:
skiabox I was not the one who suggested printing with anti-virus disabled I suggested uninstalling and reinstalling the printer with the anti-virus disabled... bparnes suggested printing with anti-virus disabled... bparnes post this in the community forum to linda to get your credit
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skiaboxAuthor Commented:
let me be the one who decides!
:)
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bparnesCommented:
Thanks Brian. It's not worth the extra effort to get the points (I don't know what to do with them once I have them). I'm happy just knowing that I was able to help solve the problem. Maybe some day I'll be given the points that should have been directed to you, and we can consider the books balanced. :-)
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