Problem w/Publisher and printer

I have a problem with Publisher on an NT4.0 SP6a Workstation.  The printer is an HP DeskJet 1000C and the problem is that nothing printed from Publisher has any color.  Every colored object comes out B/W.  No other applications have any problems printing color on this printer.

I've tried the following:

1) Removed and re-installed the latest HP DJ1000C drivers.

2) Removed and re-installed Publisher 2000.

3) Removed Publisher 2000 and installed Publisher 97.

4) Made simple Publisher documents and printed them.

All of the above remedies product B/W output only.  
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jhanceAsked:
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calacucciaCommented:
Hi jhance,

Have you checked following url ? OK, it's for Publisher 3.0 and HP 1150C or HP 1170C and the proposed solution is so simple it could be worth a look. Anyway, it's all I've found.

Good Luck

Calacuccia
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calacucciaCommented:
Hi jhance,

Have you checked following url ? OK, it's for Publisher 3.0 and HP 1150C or HP 1170C and the proposed solution is so simple it could be worth a look. Anyway, it's all I've found.

http://www.hp.com/cposupport/multifunction/support_doc/bpu01071.html

Good Luck

Calacuccia
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jhanceAuthor Commented:
Thanks,

I just tried it and there was no effect.
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Member_2_49692Commented:
jhance,

1. IF you are using images in publisher are they from a scanner ?

2. Have you checked the printer driver output settings via file, print , properties and then checked the output mode ?

3. try copying and pasting into a new publisher file and printing or copy and paste it into word or another program and try printing it....

4. If none of these work then it is most likely some sort of formatting issue where publisher is embedding  something in the background of the images or the puiblication itself....
You could also try playing around with the video card settings and changing the color by increasing or decreasing it via right click on dekstop selecting properties and going to settings try changing the color mode if none of this works and it is printing fine from publisher then you mnay have to call microsoft for a solution.
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jhanceAuthor Commented:
briancassin,

1. No, they are all Publisher clip art.  Also, no other machines on the network printing to the same printer have this problem.

2.  Yes.  In addition to checking all these settings, I've removed and reinstalled the drivers for the printer.

3.  It's not just one Publisher document, it's all of them.  I even created some new ones from scratch (as I said above) and tried them, still B/W.

4. I don't see the connection between video drivers and the printer output from Publisher.  It also seems unlikely that a NEW blank Publisher document to which I added drawn red rectangle would have such a "hidden" item.  Care to elaborate?  Call MS??  I need real help, that's why I asked here!  

Thanks for trying but I think you're off base.  Any other ideas?
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Member_2_49692Commented:
jhance

1. This printer is not supposed to be networked it is a parallel connection printer I just checked the specs on it...

so in that case your network connection is doing something to it and unfortuntately no one is going to be able to help you in this instance because you are using the printer in a way which it is not intended to be used therefore the results are unknown

since you hve this printer networked how exactly are you networking it ?

As far as putting something in the background most likely the way you have it networked is interferring with the printjob.... it is putting some sort of formatting in the background of the image that you cannot see but the printer can for instance a gif type format has many layers to it however you only see one layer if you put it into word or so forth when you put it on a webpage it becomes an animation same kind of deal.... there is encoding in the background of the image.... The only suggestion I have since it is networked is to compare all the printer settings to the other people's printer settings and mach all of thge settings exactly it may be possible you have one option checked that they don't such as background printing.....

If you are using parallel cable make sure it is IEEE1284 compliant no longer then 10ft...

Video cards can affect the printer output in odd ways...I have seen many video cards cause spool32 errors in module unknown or odd colors printing out such as ATI, S3, SIS, Neomagic brand video cards it is commonplace for them to do this.

Other then that like I'd have to say you have no other options
and I really do not think anyone else has anymore ideas for you.... You may want to post your question in the printers section where is my specialty this is more fo a printer problem then an office problem
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jhanceAuthor Commented:
The printer is connected to an NT server and works perfectly with 10 other computers, including 2 other NT boxes on the network.  If it were a problem with the cable then I'd expect that ALL workstations would show this problem.  As it is, I can open this Publisher document on the other NT box and print it in color just fine.  The display on the box in question is set for 24-bit color and there are no color abnormalities.  On my simple test page I filled a rectangle with RED (255,0,0) and I get dark grey on the printer.  What would you have me do with the display anyway?  

If I print the Printer Test Page from the control panel, I get color.

If I print a PowerPoint document, I get color.

If I print a Work document with graphics (including some of the SAME graphics as the Publisher document) I get color.

If I print from Publisher, I get B/W/greyscale.

Due to the above, my suspicion is with Publisher and or it's incarnation on this particular computer and not the printer.
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Member_2_49692Commented:
that is why I suggested contacting microsoft like I said before you are using the printer in an enviroment it was not designed to support so it is not going to act normal in this enviroment therefore either it is a problem with the app or the way the app is using the driver the way the video settings are translating to the printing corruption with the printer driver on your system.... the list goes on it si going to be next to impossible to pinpoint it like I said before you will have to compare your PC to the others and see what the difference is. However if copying and pasting etc... changing video card settings and so forth does not work then there probably is no solution to this problem.

You never mentioned if you tried any of the suggestions if you want help then I would think since you are deperate for a solution to this you would try whatever is suggested even if you *think* it will not work.....
Also I have seen no mention if you went to file and print and checked the properties to make sure it is not set for greyscale just in that program...


One final thing to note if you setup print to outside printer there is an option when you first start it up asking if you want it in color or greyscale are you using this option ? and if so when you intially set it up did you select to use your driver or publishers.... you coudl try using publishers also I woudl try printing this way if you are not already it may be a workaround for the problem keep me posted
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calacucciaCommented:
Briancassin,

a couple of thing troubling me....

In this area, we usually don't 'Answer' questions, maybe in your sections, that (bad) habitude is accepted, not here. We comment, and wait for questioner reaction.

From time to time it's interesting to look at questioners profiles. Or go to:
http://www.experts-exchange.com/bin/Top100

Look who is at number 3. Just to let you understand jhance probably has chacked basic things when he says he has. This does not mean he can't make msitakes or don't see the obvious thing, and your comments/knowledge on printers seems very interesting and eductaional for me. I just had the impression you did not knew who you had in front of you....

See Ya

Calacuccia

jhance, sorry to interrupt your dicussions.
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calacucciaCommented:
>1. This printer is not supposed to be networked it is a parallel connection printer I just checked the specs on it...

Then look here: http://www.hp.com/cposupport/printers/support_doc/bpd06496.html

Calacuccia
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Member_2_49692Commented:
Calacuccia

did not know....

anyways jhance you should put it up in the printers section to go here either under Hp section or the general printers section. maybe jrhelgeson or bparnes have some better ideas
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calacucciaCommented:
Jhance,

Are other computers also NT 4.0 SP6a. As you know, sometimes, the SP versions of NT mess things up.

Something else (I suppose you checked this but anyway..) from

http://www.hp.com/cgi-bin/cposupport/cspt/cds/dlvr.pl?lid=general&fid=bpd04236&pid=

########################################
The system resources are too low for proper color printing
Verify that there is enough disk space and memory (RAM) available for color printing.


For Windows 95/98 or Windows NT 4.0
Right-click My Computer and choose Properties.
Select the General tab and verify that the amount of RAM meets or exceeds the minimum system requirements listed in the printer User's Guide.
If the amount of RAM does not meet or exceed the minimum system requirements listed in the printer User's Guide, more RAM will need to be added to the computer.
Choose OK and then open My Computer.
Right-click the C: drive icon and choose Properties.
Select the General tab and verify that the Free Space is at least 10 to 20 Mb.
If the Free Space on the C: drive is not at least 10 to 20 Mb, more disk space needs to be created on the C: drive.
Choose OK and close My Computer.
######################################

Calacuccia
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Member_2_49692Commented:
calacuccia
 considering he is #3 don;t you think he would have checked his free h.d. space and his ram ?


btw the tidbit of information above I already looked at it before you did If they meant to have it networked they would have made it so a NIC card goes in it
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jhanceAuthor Commented:
calacuccia,

Thanks for the vote of confidence....

I did check the system resources and this one is well endowed.  It has about 15GB of free disk space and 128MB of RAM.  There is nothing else running so there is about 100MB of free RAM when I start Publisher.

The other NT4 box that works fine is also at SP6a so that's not likely to be it.  

I guess I can try posting something in the printers area but I still think it's an application problem and not a printer problem.  That's why I started here.
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calacucciaCommented:
briancassin,

> considering he is #3 don;t you think he would have checked his free h.d. space and his ram ?

I really do, but just adding this as any info might help, and sometimes the obvious thing..

Anyway, I agree with you that jhance would better post a link to this question in the printers section and/or the NT section.

Calacuccia
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johlariCommented:
I agree with the notion that it is something unique on this machine.  Have you perchance reinstalled service pack(s) to see if that fixes it?  
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jhanceAuthor Commented:
I have not tried reinstalling the SP since I have not made any changes to the Windows NT setup but it's worth a try.  

I'll give it a shot and report back...
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Member_2_49692Commented:
I am glad someone finally agrees with me :)
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calacucciaCommented:
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jhanceAuthor Commented:
Thanks.  I had already seen this KB article and tried it.
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jj_makoCommented:
first off, because the printer isn't "supported" in a network environment doesn't mean that it won't work, it takes some tweaking, but it works.

i'm not that familiar with publisher, but i'll put my 2 cents in (talk is cheap)

save the publication as a .bmp, pull it up in paint, print it.  does it print the colors now?

i think it may be with the publisher settings.  it's probably a little itty bitty check box found way down deep in there.  

do you have any other color printers on your network?  if so, try one of those.
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jhanceAuthor Commented:
Well guys, I've have now solved this problem.  I really hate to just ask to have this question deleted so I think for the "sport" of this, I'll leave it open and give the points to the first person who get the right answer.

First some hints:

1) It's not unique to this Workstation but only happens on Windows NT, not Win9x.  I thought it was not happening on the other workstation but in fact that one was setup slightly differently.

2) It is unique to Publisher, both 97 and 2000, but doesn't affect Word, PowerPoint, Excel, or any of the other programs we tried to print color with.

3) It's NOT the HP1000C driver, networked or otherwise, nor is it the printer itself.

4) There are other printers on the network as well, all run via the same NT Server.

5) It is not the NT Service Pack installation as was suggested earlier.

6) Here's the "hint" that tipped me off to the eventual solution.  A Publisher document created on the OTHER NT Workstation ALWAYS prints with the correct color regardless of which NT box it was printed from.  A Publisher document created on THIS workstation ALWAYS prints in B/W regardless of where it's printed from.

Feel free to ask additional questions for clarification but please don't LOCK the question with an answer.  If you get onto this nasty problem it will be worth an "A" grade so that's 800 pts!
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Member_2_49692Commented:
format  color scheme ?

Tools - Options selecting printing line by line ?


The only other Idea I have it is the format the NT station it setup for saving the file in a specfic format that somehow looses or converts the color to black and white
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calacucciaCommented:
Tools/options/Commercial Pinting set to black/white ?
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jhanceAuthor Commented:
None of the above.  

Another hint, it's a setting but it's not in Publisher.  This setting, however, seems to affect the color printability of any document created in Publisher.
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Member_2_49692Commented:
The printers settings that on the computer that the publisher file is on somehow attaches or saves the data so when it is taken to another printer it will not print in color ?

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jhanceAuthor Commented:
You're getting VERY warm!  In fact, you're downright HOT.

I'll give it to you....

The system in question has 3 printers configured:

1) The HP1000C in question.
2) An HP LaserJet 4Mx
3) A Toshiba copier that has a network interface and acts like a printer.

I discovered that if the Toshiba is the DEFAULT printer when the Publisher document is created, from that point on the document will always print in B/W regardless of where it's printed (under NT).  I suspect a bug in the Toshiba printer driver that somehow locks the Publisher printer output and makes it always print in B/W even if you tell it to print on another printer.

The odd thing (and the thing that make me think it's the Toshiba driver in particular) is that you can set the default printer to the HP LaserJet and there is no problem.  
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Member_2_49692Commented:
jhance....


oh my gawd.....

I do not believe I did not think of that I ran into that problem all the time because publisher looks for the printer you are using and formats to that printer sometimes it holds onto the settings of the previous one and sometimes it doesn't that just hit me in the side of the head like a brick I had that problem 2 years ago no wonder why yours sounded faimiliar to me but I couldn't remeber the solution now I remeber it completely.... This one I am definately adding to my collection of Microsoft's programs at there best thanks jhance.....
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