CD-ROM drive not mounting
Posted on 2000-01-26
HELP! (Weed, please do not answer)
My new Apple CD-ROM drive has suddenly stopped mounting CDs!! The tray opens fine, it pulls in fine, but nothing shows up on the desktop. Pushing the eject button (on the faceplate) makes the tray come back out again -- with a disk inside it! Nothing appears on the desktop no matter how long I wait.
My equipment and software:
PowerMac 9500, G3/333 card, fairly new AppleCD 1800i (12x speed), MacOS8.6,
Floppy disks mount okay, Zip disks mount okay, external SCSI devices mount okay.
The situation that may have caused it to break down is as follows:
Running VirtualPC with Windows 95, I try to install Microsoft's "Start Now! MSN Internet Access" from the CD that came in the postal mail (junk mail). It had Internet Explorer 5.0 that I wanted but didn't want to download. After the installation wizard goes halfway, everything freezes. Not only does VirtualPC freeze, but my Mac freezes, too. I had reboot with Control-Command-Power. VirtualPC also had to be relaunched a couple of times to get back to normal.
I'm suspecting a physically broken CD-ROM drive. But how could a disk break a drive? This AppleCD 1800i unit is a "new" unit that was probably pulled out of an overstocked Macintosh and sat on the shelf for a few months. How can I be sure it's not the software or the driver or a set of extensions?
Things I've tried include:
Starting up with "MacOS 8.6 Base" set in Extension Manager. No difference.
Starting up with a bootable MacOS 8.5 CD and holding the "C" key. It boots from hard drive.
Mounting with SCSI Probe 5.1.1. Mounting Log says, "Device 0.3.0: FAILED: driver installed but no drive entries."
Looking at the Extensions folder. No recent changes to the Apple CD/DVD Driver extension. It looks okay.
Looking at the Prefs folder. Nothing that says CD-something recently changed.