Invalid Page Fault Error

When using Eudora as my default e-mail program, it always causes a crash with the message 'This program has performed an illegal operation and will shut down.' Under the details section it states, 'Explorer caused an invalid page fault in the module user.exe'
I have not had this problem before and always use Eudora as my e-mail program. I have done the following to no avail:
1. Reloaded windows 98
2. Removed the *.pwl file as recommended by MicroSoft
3. Removed all TSR's and programs that load through the Win.ini and System.ini
making a clean boot.
4. Reloaded Eudora 4.3 and also an older version 3.6. Same results.
All other programs work fine until I load the e-mail program. Than all of them go haywire. This is very frustrating!
My basic equipment is a K62-III with 128 MB of RAM & a 23 GB hard drive. Capacity is not a problem.
Any solution would be greatly appreciated.
opto8Asked:
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dew_associatesCommented:
Opto, start first by trying this:

Have your Windows 98 CD Rom disk handy.

1.      Reboot the system and either hold the Ctrl key down right after memory post or when you see the “Starting Windows…” dialogue, touch the F8 key.
2.      Choose #5 Command (MSDOS)  Prompt only.
3.      At the dos prompt, change directories to X:\Windows\Command, with “X” being the directory where Windows is installed.
4.      Now type SCANREG/FIX <enter>
5.      Follow the dialogue and let Scanreg review your registry and make any necessary repairs.
6.      When Scanreg is done, reboot into Windows.

NEXT:

1.      Insert your Windows 98 CD Rom disk into the drive.
2.      Click Start, Run and type  SFC <OK>
3.      This will start the System File Checker.
4.      Click on the settings button and select “Check for changed and deleted files” and click OK to start.
5.      Replace any files that are detected as bad or corrupt. Also watch the file dates carefully and always try and replace older files (pre-May 1998) with newer files, and most important, always use the latest version numbers for all files. SFC will copy the old file to X:\Windows\Sysbckup in case you need it back.
When SFC is done, reboot the system and note the performance.

If, at the end of this, User.exe has not been replaced, then use SFC to extract a new User.exe and save it to your system.

Let me know!
Dennis
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opto8Author Commented:
I did as directed and it got my hopes up. However, after 15 minutes there are crashes all over the place. Windows Explorer locks up on the screen and my investing software is giving me multiple error messages. The original problem remains. I am using Yahoo's mail so I don't have to open Eudora which starts a chain reaction of problems. I have run my antivirus software with negative results. Now what?
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dew_associatesCommented:
Okay, let's go through the error messages. Accuracy counts, so post the error messages you receive here, but be careful and be accurate!
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opto8Author Commented:
The error messages are all the same with the exception being the files names as being in 'module user.exe' or 'explore.exe' or rndll32.dll' or 'krnl32.exe' or just <unknown>. When I remove Eudora, the problem goes away. Their tech support said to do what you advised and also replace the eudora. ini file, which I did. No change. This is a real head scratcher! Any more ideas? Thanks for your efforts.
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dew_associatesCommented:
It sounds like a huge incompatibility problem. Are you using the latest version of Eudora?
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opto8Author Commented:
Yes, I am using their Beta 4.3.033.
I have also tried their most recent 3.6 light version. Both are excellent programs and I would like to use them again. Presently I have substituted Foxmail which is good but limited. However, there are no error messages or crashes.
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dew_associatesCommented:
Give this a try.

Use your Ctrl, Alt and Del keys and end task for everything running except for Systray and Explorer. Make sure ou disable your antivirus. Now install Eudora and then try it.
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opto8Author Commented:
I have done a totally clean install before. It crashed.
I am now going to do defrag to try and move the blocks to different positions on the drive.
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dew_associatesCommented:
Are there drive problems>?
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opto8Author Commented:
No, but an article I researched said to try this if a problem similar to mine occurs. I have also used a diagnostic test on the memory, which passed all tests.
One other fact. The crashes all started after I downloaded RealPlayer 7. Could this be a factor or a coincidence? I hate to remove it just to test it because it was such a large download.
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dew_associatesCommented:
It's a real possibility. We've seen a large number of conflicts with realplayer.
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opto8Author Commented:
Things are improving. I only get a crash every 4th or 5th opening of Eudora. I removed RealPlayer 7. That may have helped but the basic problem remains. Any other suggestions?
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dew_associatesCommented:
Okay, let's try and pick off these errors one at a time. The next error write down the entire message and post it here.
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opto8Author Commented:
These are the 2 most common errors. Explorer is common to both.
I have loaded anew copy of Explorer.exe but that did not help.

I.
EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 0177:bff87eb5.
Registers:
EAX=c002b0f0 CS=0177 EIP=bff87eb5 EFLGS=00010206
EBX=00000000 SS=017f ESP=01570000 EBP=0157006c
ECX=00000000 DS=017f ESI=8171dc1c FS=378f
EDX=c002b0f4 ES=017f EDI=81737434 GS=0000
Bytes at CS:EIP:
53 56 57 8b 30 83 7d 10 01 8b 4e 38 89 4d f8 75
Stack dump:
00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

II.
Module Name: user.exe
Description: Windows User-interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Explorer.exe
Description: Windows Explorer
Version: 4.72.3110.1
Product: Microsoft(R) Windows NT(R) Operating System
Manufacturer: Microsoft Corporation
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dew_associatesCommented:
Thanks Opto, but what I also need to know is what you were doing when this happened?
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opto8Author Commented:
I am usually opening Eudora when this occurs. Very rarely it occurs when I am opening or using IE.
I also downloaded Netscape Navigator to see if the problem would disappear with a new Browser. After about 10 perfect openings it came up with the same error message but 'Netscape' was substituted for 'Explorer'.The balance of the error report was 'in Kernel32.DLL' just like before.
Strange problem isn't it?

Thanks for your time,
Opto8
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dew_associatesCommented:
You're quite welcome. Actually it's not as strange as you may think. This is the ninth Eudora/Netscape issue like this in the last 4 weeks.

I'm going to ask a couple of other techs to join us here.

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opto8Author Commented:
Wow! I think I fixed it. I have been running tests for over an hour without any problems. I have opened and closed Eudora & IE at least 50 times without any problems.
The fix was the most obvious one. I replaced kernel32.dll through SFC assuming (hoping) the file was damaged. Everything has been smooth as silk since then. I will keep running it Friday and let you know what happens.
You deserve the 200 points for hanging in there with me.

Thanks again,
Opto8

P.S. I have a problem running Java in IE (it works in Navigator)and no one at the expert site seems to know why. Do you do Java questions also?
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dew_associatesCommented:
Yes I do handle java errors within IE, however I don't know anything about the programming aspects though.
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Asta CuTechnical consultant & graphic designCommented:
Great information, Dennis, thanks for the invitation.  Yes, here's some of what I did, in the hopes it helps and I agree, Dennis (Dew_Associates) deserves the points.  

My recent JAVA problem was with IE and WindowsUpdate:  Synopsis ... If you receive a Java Script error message when attempting to use the
Windows
Update Site. Here is an example of the message that and you receive:
CDM- JScript error clicking between available updates.
Line:   6
Char:   1
Error:  Object Expected
Then access this link:

<http://support.microsoft.com/SUPPORT/KB/ARTICLES/Q188/8/85.asp



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Asta CuTechnical consultant & graphic designCommented:
Then the Kernel, this:If you try to download a component from the Windows Update page, and you
receive one of the following error messages:
An unknown error has occurred during installation
- Explorer caused an Invalid Page Fault in module Kernel32.dll
- IE5WZD caused an exception C0010000H in module Kernel32.dll
- IE5WZD caused an exception C0010000H in module MSJAVA.DLL
- Explorer caused an Invalid Page Fault in module Kernel32.dll
- IE5WZD caused an invalid page fault in module Kernel32.dll
- IE5WZD caused an invalid page fault in module MSJAVA.DLL
- IE5WZD caused an exception c0010000H in module KERNEL32.DLL at
<memory address>
If you click Back and then click Download Again, and you receive the
following
error message:
- Explorer
          This program has performed an illegal operation and will be
shutdown.
If you then click Details, and you receive the following error message:
- Explorer caused an exception C0010000H in module MSJAVA.DLL at
015F:xxxxx.
Then access this link:

<http://support.microsoft.com/SUPPORT/KB/ARTICLES/Q193/5/76.asp

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Asta CuTechnical consultant & graphic designCommented:
Also recently had problems in user and system; as Dennis recommended, ran SCANREG/FIX from c:\windows\command.  Saw two files which resulted after the registry was rebuilt .. user.bad and system.bad.  Helped.

Lastly had settings problems for Security Zones that I had to modify from the default medium to customize.

That's it from me.  
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smeebudCommented:
Very nicely done Dennis,
  I only know that I must set my Eudora as my default e-mail of I'll get errors.

Also, version 4.1 seems to be more stable than higher numbers.
Plus, while I stopped deleting registry streams back in 96 using 95,
for some reason deleting
HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams
does seem to keep errors from happening with eudora.

But I don't advise it. Better to find the problem.

Regards, Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
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dew_associatesCommented:
Thanks Asta and Bud. What ateam we have here. Opton, I'll leave it to you here as to where this issue goes, but know we have some of the best here now!
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opto8Author Commented:
If you would like to help me with my Java problem, you may find it at the Home Page under 'Internet - Browsers'.

Thanks to all for your time & efforts.

Opto8
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dew_associatesCommented:
I'll look for it there!
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