Keep getting disconnected.

I don't know if it's coincidental or not but I just recently upgraded to Win98 from Win95 and sicne then I keep getting disconnected from my ISP (local provider). In most cases I'm lucky to keep a connection for 10 minutes, sometimes I repeatedly get disconnected and can't keep one for 5. This is on my home computer where I log on mostly during the evening. During the day at work (still running Win95) I can keep connected for 2 or 3 hours at a time. I also have at times kept a connection at home for over an hour. Mostly if I log on in the morning or late at night. I know this puts the disconnects coinciding with heavy traffic times and it could be the ISP and not my machine, although the one time I called the ISP support the guy monitored the connection and saw I was getting disconnected and said no one else seemed to be getting disconnected. I also (out of desperation) tried an AOL free trial but had the same thing happen.

Here's what I've done:
1. Checked all the settings and (just to be sure) completely unchecked where it said to disconnect if idle for over a set number of minutes.

2. Made sure call waiting was disabled, even called in from the other line while I was connected to make sure it wasn't causing any disconnects.

3. Completely removed the Microsoft windows networking which I understand can cause some conflicts.

If I hadn't had the same thing happen with AOL I would tend to think it was the ISP. But then if It's something with Win98 on my machine why can I sometimes keep the connection longer.

One other thing, I usually know a few seconds befor because even though it shows me connected if I'm loading a page it will stall out, or if I try to check e-mail it won't connect with the server, a minute or so later the connection closes.

Any help will be greatly appreciated.

(amazingly enough it's 8:00pm Friday and I've been connected for just over 30 minutes).
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chesbroAsked:
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Art999Commented:
When you are connected what kind of speed do you get? I'm just trying to see if there may be line noise present, that would cause you to get a slower connection and would disconnect if a burst of noise went through. If you get a decent connection speed then I doubt if line noise is the problem. (above 36000 or so).
Have you ever just listened on a line for any kind of cracking or popping noise?
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chesbroAuthor Commented:
I use the line for voice some too and haven't noticed anything. My connect speeds are still usually in the 46-48K range which is what they were befor I started having these problems.
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netmageCommented:
It would appear that everything worked ok prior to the upgrade so it must be a win98 setup problem.

I'll assume you have a 56k external modem.

Right click "My computer" / properties devices and have a look for any exclamation marks.

If there is a problem post the info here.

If ok.
Check for any updated drivers for the modem.

If these are not availble then i would suggest updating the driver with win98's default 56k modem driver or a driver that win98 has available on the win98cd for your modem.


netmage



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chesbroAuthor Commented:
Correct that everything was fine befor the upgrade. It's a 56K internal modem (Creative Labs Modem Blaster). Modem shows to be working properly in the device manager. I'll check for an updated driver.
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steve06Commented:
You may try to remove TCP/IP protocol (control panel, network), and then recreate it again. It seems there is a bug in it (at least this is what my ISP told me, and it fixed my problem).

Another possibility is to check your phone line, and make sure that if someone tries to call you when you are connected is not the cause of your problem.
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bchewCommented:
Have you now or did you ever install the Prodigy supplied version of IE5?  If so, and if you have installed any other version of IE5, try un-installing the prodigy version (Control Panel, Add/Remove Programs, Prodigy Internet Explorer 5).  Your other version should remain intact and may work MUCH better in many ways, including staying connected.  We just recently went through this exercise with my Daughter's computer and the difference was amazing.  Do this in addition to making sure you have the very latest drivers for your modem installed.
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chesbroAuthor Commented:
I'll try redoing the TCP/IP setup, I've checked calling in from another line and it didn't cause any disconnections. Also I have never installed Prodigy or any previous versions of IE5. Currently I have tried using both IE5 (installed with Win98) and Netscape 4.4. The browser doesn't seem to make any difference on the disconnects.
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cjoshuavCommented:
Are you using the most recent drivers for your modem?  How about the most recent version of Dial Up Networking?
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bchewCommented:
You just found the problem!  You said "I've checked calling in from another line and it didn't cause any disconnections".  If you mean that you connected this same computer to a different phone line and had no problem, then a noisy phone line or connection is most likely the problem.  You can have your local telephone company check it for you.  If the problem is outside your home or office, they should correct it at no charge.  If it is inside you may have to pay to get it fixed.


Bert
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bchewCommented:
By the way, I know noise has already been brought up, but some electrical "noise" cannot be heard by listening on the phone.  Also, if it is intermittent (as it sounds like it may be) it COULD allow you to connect at high speeds, then disconnect you when a large spike of noise hit the line.  These spikes could come from the line running too close to a fairly large motor, for instance.
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chesbroAuthor Commented:
No what I meant was I connected as normal and called the line I was connected on to see if it would cause a disconnect and it didn't. Shouldn't as I have it set to disable call waiting but I wanted to double check. I still get disconnected, just not from calls calling in, at least from my checks on it. I did just instal a new driver so I'll run it a while and see how it works. I'll check it several times for a while as, like I said, sometimes it will keep it for up to an hour or more but not very often. Most of the time 10 minutes is pushing it.
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bchewCommented:
Ok.  Sorry for the misunderstanding.  Try These:

Tools, Internet Options, General, Temporary Internet Files, "Delete"

Tools, Internet Options, General, History, "Clear History"

Run the "Repair" option under Add/Remove programs for IE5.

Boot to DOS and run SCANREG /FIX.

Start, Run, SFC (You may need the Win98 CD for this one).

And, You didn't mention if you have downloaded and applied the latest driver for your modem.  This is VERY IMPORTANT and should be done first.

Bert
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chesbroAuthor Commented:
Downloaded and installed updated driver and haven't had a disconnect all day so it looks like that did the trick. Should have thought of that earlier. Since netmage mentioned it first if you post it as an answer I'll accept it. Thanks to all of you for your help.
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netmageCommented:
Glad to have helped:-)

Netmage
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