Outlook with Exchange Server

I’ve been using Outlook Express for years and really liked it.  I’ve now gone to work for a company that uses Outlook 2000 with an Exchange Server.  I’m using a laptop and when I setup Outlook I chose the option that says I travel with my computer and installed both the Exchange service and Internet Mail Service.

I have a FEW issues with the way things are working….

I created my Internet e-mail accounts, but can’t figure out how to choose which e-mail address/service I want to send the mail from.  In Outlook Express whenever I created an e-mail I would see my name and could click on it to see all of my Internet e-mail services and pick the one I wanted to send it from.  With Outlook it doesn’t show my name, so how do you choose which service to send it from?  How do you set a default account (I was able to do this in Outlook Express under accounts)?

How do I setup a rule with the rule wizard that will move e-mails received from the e-mails I receive from users on my exchange server to a specified folder?  With e-mails I receive from my other e-mail addresses (internet e-mails) I setup folders and have the rules wizard look at who the e-mail was sent to.  Based on the domain the e-mail is being sent to I have it go to a certain folder.  I don’t know what to tell the wizard to look for on e-mails be sent from the exchange server.

This is a BIG one.  When I’m on the LAN with the Exchange server all the rules I setup with the rules wizard work.  If I’m at home dialed into my ISP my rules don’t work and all the e-mails I had sorted into different directories via the wizard aren’t in there anymore.  The bottom line is the rules don’t work unless it sees the Exchange server.  This definitely won’t work for me, is there a way around it?

Also, if I’m not on the LAN with the exchange server all the e-mails I received while I was on the LAN (vs dialing up and using my ISP) aren’t there.  I’m guessing once I’m back on the LAN the e-mails will “magically” appear!

Is there a way to see the properties of an e-mail?  In Outlook Express you could right mouse click on an e-mail and see the full address the e-mail was send from and who they were sending it to.  I can’t figure out how to do this in Outlook.

The bottom line is I always want to have access to ALL the e-mails I’ve received, I want to be able to organize my e-mail automatically based on criteria I setup and I need the ability to specify which account the e-mail is being sent from and have the e-mails organized by going into certain folders and STAYING there.  Is there a way to do this with Outlook?

Thanks,

Lisa Phillips
lphillips120898Asked:
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Neo_mvpsCommented:
Since Outlook 97 and 98/2000(CW) can't do transport targeting, here are a couple of alternatives that I can think of.

1] When you want to send out from the internet mail account you can change the order of services under Tools > Service > Mail Delivery.  This will have to be done before you compose or reply to a note.  (Kludgy and really doesn't address your other issues.

2] Seperate profiles for private ISP mail and Exchange.

Profile 1 would contain Personal Folders, Internet Mail, and Outlook Address book for your private ISP mail.

Prrofile 2 would contain Exchange service set to travel, Outlook Address Book, and if you choose Personal Folders. (Thinking you might like to see the items from your private email or at the very least keep a single contact folder that could be used for both profiles.)

Once this is done, you will be able to have individual rules for each profile and be able to organize a little better.

As for the header information. You can right click on any message and select properties.  This will allow you to see an internet header if there is one.

Anyway, you had a lot of material to cover and I most likely missed something or didn't give enough background, so feel free to point it out and will try to answer your questions. ;)
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lphillips120898Author Commented:
How do I create a second profile?

What does the Personal Folder do?  Would it allow me to have a copy of my Exchange mail on my laptop?

Thanks,

Lisa
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lphillips120898Author Commented:
Oh, one more question - will I be able to share an address book between the two?  I would like to be able to use the entries I put in the Contacts between the two profiles.  With your direction I was able to set my address book up to use the Contacts e-mail.

Thanks,

Lisa
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snoop_doggy_doggCommented:
I'm not sure how it works when Outlook is configured to use MAPI instead of Internet only, but in IO mode, you can setup multiple accounts for sending mail via differing services.  You can customize your email form to include a button on the toolbar which allows you to send whatever message you are composing on any of those accounts.

Hope this helps.

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Neo_mvpsCommented:
Personal Folders is a private information store that can hold mail, contacts, tasks, .etc.  (This is what stand alone users use.)


To create what I was describing:

1] Close Outlook and all mail enable applications.

2] Double click the 'Mail' or 'Mail and Fax' icon in the Control Panel.

3] Click the "Show Profiles" button.

4] Highlight your default profile and select Copy.  Give the new profile name. (Something like Private Mail)

5] Highlight Private Mail and click properties.

6] Click Add and select Personal Folders.

7] Supply path and file name where you want the file stored. (Jot this down somewhere because we will need it a little later.)

8] Select OK to return to the Services Tab and remove the Exchange Services.

9] (You might get an error at this point about no place for the mail to be delivered.  Dismiss it.) Go to Mail Delivery and set the mail delivery location to Personal Folders.

10] Go back to Services tab and bring up the properties on the Outlook Address Book and remove each contact folder listed.  (Will correct when Outlook starts.)

11] Select OK to return to Services section and verify that you have the following for your Private Mail:
 - Personal Folders
 - Outlook Address Book
 - Internet Mail

12] If everything looks good, select Show Profiles again.

13] Hightlight your corporate profile and select properties.

14] Select Add.

15] Double click Personal Folders

16] Use the pathname/filename jotted down from step 7.

17] Select OK.

18] Select OK to return to Control Panel.

19] Start Outlook.

20] Tools > Options > Second tab (Mail Services ?)

21] Configure Outlook prompt for a profile.

The only thing left is to move contacts from your Exchange server contact folder to the Personal Folders section (Select View > Folder List to see the tree) and mark the Personal Folders/Contact folder as being available for an Outlook Address Book.  This is done by right clicking on the contact folder and selecting properties.  Then go to the Outlook Address Book tab.

Next time Outlook starts you will be prompted to select Private Mail (Where you do your private mail) and the Corporate one (Exchange where you do work mail and can only review private mail but not reply to it).

The only draw back to this is you might find yourself starting and stoping outlook throughout the day.

(Just a note:  This is done from memory since I am away from work and can't verify each step, but it should be darn close.)
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Neo_mvpsCommented:
Personal Folders is a private information store that can hold mail, contacts, tasks, .etc.  (This is what stand alone users use.)


To create what I was describing:

1] Close Outlook and all mail enable applications.

2] Double click the 'Mail' or 'Mail and Fax' icon in the Control Panel.

3] Click the "Show Profiles" button.

4] Highlight your default profile and select Copy.  Give the new profile name. (Something like Private Mail)

5] Highlight Private Mail and click properties.

6] Click Add and select Personal Folders.

7] Supply path and file name where you want the file stored. (Jot this down somewhere because we will need it a little later.)

8] Select OK to return to the Services Tab and remove the Exchange Services.

9] (You might get an error at this point about no place for the mail to be delivered.  Dismiss it.) Go to Mail Delivery and set the mail delivery location to Personal Folders.

10] Go back to Services tab and bring up the properties on the Outlook Address Book and remove each contact folder listed.  (Will correct when Outlook starts.)

11] Select OK to return to Services section and verify that you have the following for your Private Mail:
 - Personal Folders
 - Outlook Address Book
 - Internet Mail

12] If everything looks good, select Show Profiles again.

13] Hightlight your corporate profile and select properties.

14] Select Add.

15] Double click Personal Folders

16] Use the pathname/filename jotted down from step 7.

17] Select OK.

18] Select OK to return to Control Panel.

19] Start Outlook.

20] Tools > Options > Second tab (Mail Services ?)

21] Configure Outlook prompt for a profile.

The only thing left is to move contacts from your Exchange server contact folder to the Personal Folders section (Select View > Folder List to see the tree) and mark the Personal Folders/Contact folder as being available for an Outlook Address Book.  This is done by right clicking on the contact folder and selecting properties.  Then go to the Outlook Address Book tab.

Next time Outlook starts you will be prompted to select Private Mail (Where you do your private mail) and the Corporate one (Exchange where you do work mail and can only review private mail but not reply to it).

The only draw back to this is you might find yourself starting and stoping outlook throughout the day.

(Just a note:  This is done from memory since I am away from work and can't verify each step, but it should be darn close.)
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