Does not remember password on e-mail configuration

Every time I download something from the internetthat requires a restart to become effective or shut my computer down for any reason and restart it. I have to re-configure my e-mail settings.  It doesn't remember my password.  Now I am afraid to shut my computer down at night or upgrade from the internet.  What can I do to remedy this problem.
Darrell
dbjadamsAsked:
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centervCommented:
What e-mail program are you using?
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trekie1Commented:
what email program are u using
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trekie1Commented:
what email program are u using ?,internet mail ,eudora lite ,outlook express ??????
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trekie1Commented:
sorry centerv your comment wasnt showing when i commented
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dbjadamsAuthor Commented:
I am using Outlook Express  for e-Mail. I also just remembered that the problem started after I upgraded to windows 98 2nd. edition.  I am not sure if that caused it or not but that was the only thing that I had done before I realized that it was happening.
Darrell
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trekie1Commented:
sometimes 2nd edition changes a few things .   Go to outlook express and click on tools at top , then click on accounts,highlite default mail , click on properties at right,then click on severs at top  then enter name and password,( this should fix the problem
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centervCommented:
To add to trekie1, be sure that in servers the "Remember Password" box is checked, and click on the "Apply" button before clicking "Okay".
These settings apply to OE 5.00.2
Since you are using e-mail we'll assume that all the other settings are correct.
If not, ring again. Good luck.
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dbjadamsAuthor Commented:
To: Centrv & trekie1:
     I tried what you both suggested and neither worked.  I still had to go to  my computer, control panel, and to internet options and type in my password and into network and type in my pass word.  Everything else had the correct settings but password was blank. After doing this it will dial up ok but when I restart my computer it doesn't retain my password.  It remembers everything else.
Thanks for the information:  I thought we had something going.
Darrell
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centervCommented:
Well, you can try resetting your connection through the wizard and see if that sets it for you.  Control panel/internet properties/Connections/Setup and it should walk you through it. There should be a pref for saving password. I'm on a LAN so I can't check for you, maybe trekie1 can. Let us know.
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trekie1Commented:
try what centerv said and rerun connection wizard  , i just did on my comp ( didnt give option to save password but it cant hurt, mite just fix

you said you had to go into network and type in password,have you got several user profiles seup on this compor what i mean is do you have to type in password on bootup  if so maybe you need to go to control panal , click on users and delet passwords and or reconfiger user profiles   ( i think i'm confusing myself  ha )
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dbjadamsAuthor Commented:
trekie1
     Well, I don't know if you are confusing yourself or not but I certainly am getting confused.  I had already tried using the connection wizard but it kept refering me to lan servers and I have to go through our local provider.  We don't have access to the internet any other way.  We are located far out in the country and the only telephone service is through Hill Country Telephone Communications.  Ohterwise we would have to pay long distance to log onto the internet.
     Thank you and centre fro your input but I guess I will have to continue to doing what I have been doing and not shut down my computer.
     Later on, when I have more time, I will format my c: drive and start all over.  Hatge to do that for it takes about 4 hrs. to go throug all the process.
Darrell:
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dbjadamsAuthor Commented:
PS:
     No, I don't have to type in a password on bootup.
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centervCommented:
Sounds like the problem may be on your provider's end. I'm not familiar with the connection you're describing. Contacting them may be your next step.  Good luck.
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centervCommented:
PS Unless formatting your C: drive has resolved this issue for you before, I don't think I would be in a hurry to do that. Hopefully your provider has the answer for you.
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trekie1Commented:
dont format  drive  I live out in sticks myself , Ive had this problem myself and sometime it can be tricky but fixable ( i just dont understand why you had to go to network in controll panal and type password       ( nuthing there that requires password)
also when you run wizard you select lower option  ( select manual setup)
dont let it do Automatic
you should know all the info,,,  dns## phone ## to local sever,    when it ask do u want to setup internet mail say yes and fill out that info  
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trekie1Commented:
P.S  you dont have to shut that crazy thing off at nit just let it go to sleep  I never shut any of mine off  just reboot ever 4 or 5 days ( in the controlpanal/display /screensavers/settings set it for lowpower standby 15 or 20 min and turn hard drive off after 1 hour and it will use almost no elect.
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dbjadamsAuthor Commented:
Well, I have tried everything that you have suggested and it didn't fix my problem.  I even re-installed Windows 98 and it didn't solve my problem.  Guess it is something that I am going to have to live with everytime I shut my computer down or download something that requires a restart to become effective.  It is a pain in the !!! though.
Darrell
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trekie1Commented:
any other suggestions guys Im out of ideals....ha
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dbjadamsAuthor Commented:
To: Centery & trekie 1
     You have been great and I appreciate you efforts.  I finally broke down and called Hill Country Telephone Communications, who are my providers, and talked with the Technical staff and they said that it was a Microsoft Software problem and that Microsoft was aware of this and was working on  a solution.  They advised me that I wasn't the only one that has contacted them with this problem.
     Thanks again for your help.
Darrell
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centervCommented:
Okay. that being the case, if you're not "the only one to contact them with the problem", what are the rest of their customers using? They can't all be having the problem!!  Worth asking.
You may also want to try installing Netscape and see if that works for you. Netscape has its own built in e-mail. It should give you a clue.
Do you logon to win98 with a password when you boot up?
Does IE logon to ISP ok on its own?
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dbjadamsAuthor Commented:
    No, I don't use a password when I log on.
     Yes, IE logons to ISP ok on its own.
Everything is fine when I log on.  The problem that I have is that whenever I restart my computer for what ever reason and go to retreive my e-mail my password window is blank and I have to go into internet options and re-enter my password to send and receive e-mail.
     I didn't ask them what their other customers are using.  Mine was working fine untill I downloaded the 2nd edition of Windows 98.
     I have used netscape before and it was ok. I like some of the features of Outlook Express better than Netscape.
     If this problem persists, then I will go back to Netscape and see if I have the same problem.
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centervCommented:
dbjadams
Don't give up the ship  yet.
I agree about OE vs Netscape.
Have you tried to enter the password directly in OE instead of the control panel when asked?
IE seems to retain it's settings. Under tools/options/connection, does it say that OE shares the same settings?
If not, does OE have its own connection properly configured?
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dbjadamsAuthor Commented:
It said that Outlook Express shares the same connection as internet. Everything seems to be properly configured.
Darrell
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centervCommented:
My option now would be to enter the password in OE itself when prompted and see if that helps.
Also, it may not be a bad idea to logon  to Windows Update, if you haven't done so already, and update the SR2 that you installed.
There's already been some patches etc released, and they may do the trick.
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centervCommented:

dbjadams
While I was looking for something else I came accross the link.
you can use the *.pwl in the find window to bring all of them up.
Also, unless you gave it a name, it may be under Default.
If you venture that far, you can extract a new file with SFC.

http://support.microsoft.com/support/kb/articles/Q135/1/97.ASP

Curious, did you upgrade from win95 to win98 and then sr2, or did the pc have win98 to start with?
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dbjadamsAuthor Commented:
centery:
     You did it!!!  I clicked on the url you suggested and read the articles on passwords and found that when I restarted my system or downloaded something that required a restart; I wasn't typing my password in the username and password window.  I was clicking on the cancel.  I have shut my system down and restarted it twice and it has remembered my password in the dial up networking for e-mail and internet explorer.
Thanks a million.  I owe you one.
Guess persistance pays off.  Glad that you didn't give up on me.
Darrell
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centervCommented:
Thanks Darrel.
After your Isp gave you the brushoff, it got my goat.
Follow up question, Are you using a profile? If so, are there multiple users in your pc?
If not, how come you have a user profile?
centerv
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centervCommented:
Darrel
Just realizes you added points!!
Very generous of you.  Thanks.
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dbjadamsAuthor Commented:
Well, I don't know why I have a user profile or just how I got a user profile. Just my wife and I use this computer.  If I have a user profile set up on this computer, how do I get rid of it.  If there is a user profile set up on my computer it would have to have been done the last time I had it in the shop being worked on.
Darrell
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centervCommented:
Hi Darrell
If you dont know, you most likely dont hane any.  
You can check in control panel/users.
If you dont need it or want the password box when you restart, go to network properties ( one way is to right on network neighborhood/properties)
In the middle of the window, above file sharing, click on the small arrow and highlight Windows logon.
You should see that when you release the mouse.
Apply/Okay  and restart. May want 98cd if files not on hard drive.
Windows will load without asking you for password or changing any settings.
Do opposite if you want it back.
centerv
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