Exchange Misreporting Mailbox Size

I have a user who continues to be warned by the server that the size of his mailbox is surpassing our limitations, even though it is far from it?  He is the only one with this issue.

Any ideas?

Thanks.
greg1111Asked:
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greg1111Author Commented:
Forgive me for not adding more detail.

We run Exchange Server 5.5. with SP 2.  The server is NT 4, SP4.  The client is v8.2 for Macintosh.
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Tim HolmanCommented:
What is his mailbox limit ?
Go down to the individual mailbox in Exchange administrator.
I think you may be looking further up, perhaps at site properties for mailbox size, which would be overridden by any settings you change in individual mailboxes.
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greg1111Author Commented:
The mailbox is set to "Use Information Store Defaults" which is set to "issue Warning" at 40M and to "Prohibit Send" at 70M.
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Tim HolmanCommented:
..and how big is the mailbox ?
Are you sure it's not 40M ?

Check Inbox, Sent Items, Outbox, Deleted Items folder etc...

I've never seen Exchange say a mailbox is full if it isn't !
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greg1111Author Commented:
Never mind.  There was a miscommunication between myself and one of the other guys in my department.

Sumbit your comment as an answer and I will award you the points.
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lewsleyCommented:
I would check out the Journal this is where I have found problems before.

When you go in to the default is to switch it on and it keeps growing and growing because it is not Email it gets over looked.

Hope this helps :)
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Tim HolmanCommented:
Have a nice day !
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Tim HolmanCommented:
A grade D ?
You've ruined my grading record !!!

:(
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greg1111Author Commented:
I didn't mean to damage your record.  That certainly wasn't my intention.  I wasn't even aware that a grading record was maintained.

The reason I gave you the grade that I did was because you didn't sucessfully answer my question.  The suggestions that you offered were very basic, and were nothing that I hadn't considered before posting my question.  

Before awarding you the points, I informed you that I had figured out the problem myself, but was still willing to award you those points for your effort.  You chose to accept those points.  I certainly couln't offer you a grade of acceptable, for what was a non-answer.
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Tim HolmanCommented:
I really don't mind - just having a giggle, that's all !

It's necessary to start all lines of questioning at the same level as the question was asked.

Very basic question = very basic comments until some detail is obtained, at which point we can go 'advanced' without barking up the wrong tree...

What was the problem anyway ?
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greg1111Author Commented:
I couldn't agree more with the concept of starting with the basics when it comes to troubleshooting a problem.

I am glad you were olnly joking, as I didn't mean to damage your standing as an expert in this community.

There really wasn't a technical problem.  One of my associates told me that a condition existed, that didn't actually exist.  I took him at his word, and it wasn't until I began from square one that I realized he was in error.


Greg
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