Outlook Address Book Problem

Posted on 2000-02-03
Medium Priority
Last Modified: 2010-04-08
I am using Outlook 2000, and have moved it from an old PC to a new one.  I copied over a single .pst file of all the folders from the old system to the new.  All my emails came through ok, and I can see all my address book information, but when I start a new message, the program doesn't fill in the "To:" box when I type a few letters from an address in my contacts folder, and when I try to insert an address from clicking on the "To:" button, I get the following error:

"The address list could not be displayed.  The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions."

If anyone knows a way to make my address book work again without having to reload it from my old mothballed system, I would appreciate it!!!

Question by:aeronetjacob
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LVL 16

Expert Comment

ID: 2488203
Which mode do you have Outlook 2000 installed in?  (Internet Mail Only or Corporate/Workgroup)  You can find out by clicking on Help > About MS Outlook and taking a look at the first few lines.

The only thing that I can think of is that the MAPI profile (CW install) is corrupt or the registry is a bit twisted for IMO.

Author Comment

ID: 2490563
It's Corporate/Workgroup.
LVL 16

Accepted Solution

Neo_mvps earned 600 total points
ID: 2491142
Start with Outlook closed.

- Select Start > Settings > Control Panel.
- Double click on 'Mail' or 'Mail and Fax' applet
- If the Outlook Address Book service is listed, select it and click on the Remove button.
- OK you way back to the control panel and go back into the 'Mail' or 'Mail and Fax' applet.
- Click on Add button
- Select Outlook Address Book
- OK your way back out.
- Start Outlook
- Right click on the Contact Folder and select properties.
- Go to Outlook Address Book tab
- Confirm that the folder is marked as an address book.

That should be enough clear out the a registry error that relates just to the Outlook Address Book.  If the problem still persists after this point a new profile will have to be created.

Author Comment

ID: 2491154
you rule.


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