Modem not found

I had an internal modem that was working in a 486 machine with windows 95. I had to reinstall windows, and when i did, it can't find the modem. Previously, If I removed the modem from device manger, windows 95 woulr detect it on startup. NOw that I've reinstalled windows, it can't find it. When I remove all COM ports, it detects COM 1 and 2. When I tell it to detect my modem, it says it can't open COM 2 and it searches on COM 1, but says the modem is disconected or not responding. Any ideas?
SKGAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

OttaCommented:
> When I remove all COM ports, it detects COM 1 and 2.

Your motherboard has its own COM1 and COM2 ports, unless you enter BIOS-setup and "disable" each port.

> When I tell it to detect my modem, it says it can't open COM 2 and it searches on COM 1,

What type of modem?
Do you have a serial-port mouse on COM1?
0
SKGAuthor Commented:
Actually, it's my friends computer so I didn't check what type of modem it was, but when Windows 95 used to detect it before the reinstallation, it just detected a standard 14.4 modem. The mouse is a ps/2 mouse. I was thinking could there be some jumper settings, and those setting no longer corespond to the settings in windows because of the reinstallation? But then, shouldn't it be a PNP modem because it was being detected on startup?
0
sorgieCommented:
Start in safe mode and check device manager to see if there ae muliple entries under modem. Duplicate s will not show up in normal mode.

If that doesn't help run regedit
HKey_local_Machine
Click the + to expand go to
Enum, click the plus to expand and look for your modem and delete it. Close regedit and reboot.

0
Redefine Your Security with AI & Machine Learning

The implications of AI and machine learning in cyber security are massive and constantly growing, creating both efficiencies and new challenges across the board. Check out our on-demand webinar to learn more about how AI can help your organization!

ke4mocCommented:
SKG,
First try physically removing the modem card, identifying it, replacing the card and attempting to boot again and see if Windows will find it then.  If that fails, then I would force the modem installation with the add new hardware option in the control panel. (and now you will also have identified the modem so you know which one to describe for Windows).  This will also let you get the correct drivers (speed, manfact. and such from the windows setup disk).  Good Luck.

KE4MOC
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
SKGAuthor Commented:
I pulled out and the jumpers were set to a particular setting (rather than PNP). I changed it and it worked. Not sure how Windows detected it before if it wasn't set for PNP, but anyways, it's working,thanks.
0
OttaCommented:
> Not sure how Windows detected it before if it wasn't set for PNP,

The device is still PnP, but when queried, it returns the information set by the jumpers, rather than returning the information set when the PnP functions within your computer's BIOS assigned IRQ/COM settings.
0
SKGAuthor Commented:
Oh, ok thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Hardware-Other

From novice to tech pro — start learning today.