media player

why does every time I try to run windows media player my computer reboots and also when I test sound on directX it does the same thing randrews@cancom.net
newf011699Asked:
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newf011699Author Commented:
Adjusted points to 200
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kanaryCommented:
i think there is a conflict between direct x and media player
do the following
uninstall media player
uinstall active movie
uninstall directx
install media player
install directx
respectively
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newf011699Author Commented:
I have deleated media player and directx several times and this did not work. real player works fine
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dtsupnsCommented:
check for conflicts in your resources for Sound card/devices, and see if this may be causing the system to crrash when it tries to run a sound utility. ( media, direct x)
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dew_associatesCommented:
randrews, this is normally caused by one or all of the following:

1. Duplicate sound device in device manager.

2. Corrupt sound file.

3. Corrupt sound card drivers.

Give this a try. It's a bit time consuming, but I believe that it will fix it for you.

1. Go into control panel, add/remove programs. Click on Windows Setup and then uncheck Multimedia. Click Apply and then click OK.

2. Next, if you have any software installed that came with your sound card, uninstall it.

3. Now remoot the system into safemode. You do this my rebooting the system and before windows starts, tap the F8 key until the boot menu comes up, then select safemode.

4. While in safemode, go into control panel, then system, then device manager. Scroll through each device area by clicking the + to expand and look for duplicate devices. If you find any duplicates (or more) remove all of them, do not leave one behind, windows will reinstall it when we get to that point.

Make sure you expand that area where the sound card is and empty that section completely.

5. Next, reboot the system back to the boot menu as you did above, but this time choose Command Prompt Only.

At the command prompt, change directories to C:\Windows\Command. You do this by typing CD Windows\command and touch enter.

At the new command prompt, type SCANREG/FIX and touch enter. This will cause the registry checker to scan your registry and clean out any incorrect entries.

When scanreg is complete, restart the system. It will find the sound card and install it. You may want to use new drivers if you have them available.

Now go into add/remove programs and add back multimedia and then reboot as necessary.

Lastly, download and install Media Player 6.4.

Questions?

Dennis
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SnodyCommented:
I got the same error on win98se and win2k... I found the solution: I've got a TNT-Graphic-Card and I have to install the drivers 3.56 instead 3.75... If that's your problem I can send you the drivers...
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dew_associatesCommented:
Snody, your are new to this site, and with that, welcome. However, unlike Newsgroups and Usenets, we observe a protocol or policy at this site with which you should become familiar. Experts do not post proposed answers that are incomplete or that are speculative, nor do they post proposed answers that incorporate the comments of others that have preceded you. By doing so, you block the question from the view of another expert who may have a solution to the problem. Since questioners can accept comments as answers, it is beneficial to the questioner that speculative answers be posted as comments, especially when the issue involves further troubleshooting. Hopefully you will cooperate with us in the future.
Dennis
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newf011699Author Commented:
I tried everything you told me to do still did not work. I can't understand it.Sound works fine on my computer everywhere else. and like I said realplayer7 works fine no problems.Only when I test sound on directx and windows media player
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newf011699Author Commented:
sorry about that
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kanaryCommented:
i guess that the problem is caused because of conflicts in IRQ
is the a network card in your pc?
if there is try to check its irq
i think its the problem
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dew_associatesCommented:
Which versions of media player and DirectX are you using?

Have you verified that there are no device problems? Software usually doesn't cause a reboot unless there is a hardware device issue that needs to be corrected.
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newf011699Author Commented:
There are no problems showing on the system. I am media player 6.and directx 7
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newf011699Author Commented:
Adjusted points to 400
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dew_associatesCommented:
Did you boot into safemode and check for duplicate devices as I had asked earlier?

What I would like you to do is run through this routine very carefully. Have your Windows 98 CD Rom disk handy.

1.      Reboot the system and either hold the Ctrl key down right after memory post or when you see the “Starting Windows…” dialogue, touch the F8 key.
2.      Choose #5 Command (MSDOS)  Prompt only.
3.      At the dos prompt, change directories to X:\Windows\Command, with “X” being the directory where Windows is installed.
4.      Now type SCANREG/FIX <enter>
5.      Follow the dialogue and let Scanreg review your registry and make any necessary repairs.
6.      When Scanreg is done, reboot into Windows.

NEXT:

1.      Insert your Windows 98 CD Rom disk into the drive.
2.      Click Start, Run and type  SFC <OK>
3.      This will start the System File Checker.
4.      Click on the settings button and select “Check for changed and deleted files” and click OK to start.
5.      Replace any files that are detected as bad or corrupt. Also watch the file dates carefully and always try and replace older files (pre-May 1998) with newer files, and most important, always use the latest version numbers for all files. SFC will copy the old file to X:\Windows\Sysbckup in case you need it back.
6.      When SFC is done, reboot the system and note the performance.


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newf011699Author Commented:
I can't do this because I don't have my windows98 cd anymore
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dew_associatesCommented:
Can you borrow one? You'll need some way to check for corrupted files. Run SFC anyway and see if you can detect any file corruption.
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newf011699Author Commented:
I did this already and didn't fine any corrupted files. I printed what you me told earlier and I will have to try and borrow a cd
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dew_associatesCommented:
Tell me something about the sound card then, what type is it?
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newf011699Author Commented:
 my sound card is a yamaha 701 3d wavetable sound  (nimble)
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dew_associatesCommented:
Okay, here's the latest DirectX7 supported drivers for your sound card.

http://www.yamahayst.com/pcaudio/download/driver/ds-xg/yamaha_dsxg_driver.exe


Create a new folder in your hard disk drive.

Download the corresponding file in that new folder.

Go to the new folder you created in step 1.

Double click on the executable file you downloaded, and follow the instructions.


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newf011699Author Commented:
I downloaded the new drivers and installed them same thing. when I go to directx diagnostic tool , test sound it still reboots.
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dew_associatesCommented:
Okay, let's make sure that diagnostic for DirectX isn't screwed up. Walk me through the exact procedures you use to get to and use the diagnostic.
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newf011699Author Commented:
Go programs
   accessories
    system tools
   system information
   tools
   directx diagnostic tool
   sound
   test direct sound
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dew_associatesCommented:
When you open the diagnostic, verify the data for the both the Device and VXD on the top left as well as the driver signature on the right side.
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newf011699Author Commented:
Left side
name- opti directsound driver
deviceID- isapnp\opto931-devoo1\08000000
manf.ID--90
product ID-20
Type- VXD

Right side
name--snd931p.vxd
version 4.00.00.0000(english)
certified- no
other files-snd931p.vxd
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dew_associatesCommented:
Right side
name--snd931p.vxd
version 4.00.00.0000(english)
certified- no <<<---------PROBLEM
other files-snd931p.vxd


Well either of two things are occurring here, either the drivers that Yamaha say are certified are in truth, not certified, or they haven't loaded correctly. The only course of action that I can see in all of this would be to temporarily remove the video card, boot into safemode and unistall the sound card software, remove its folders and try and remove all of the drivers for it and then try and start fresh.
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newf011699Author Commented:
I think what i am going to do is leave it alone . Because everything else works fine. I'm afraid I will mess up something else. All games work fine and all sound work fine except windows player which I have deleted. I now use realplayer7. Thanks a lot though , you realy know your computer
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dew_associatesCommented:
Well at least you now know why your having the problem. I am closing this question on the basis that the Yamaha drivers are not DirectX7 certified in spite of Yamaha's statement to the contrary, and that is the reason for the error.
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newf011699Author Commented:
Thanks again.
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dew_associatesCommented:
Thank you! By the way, should you discover something previously overlooked that might lead to a resolution, such as newer drivers etc, return to this question, you do not need to post a new one.
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