3300c scanner with 2117 error message

Help.  The scanner was working fine for 90 days and then next thing I know I get an error 2117 unidentified program error when I try to scan something.  I have a HP8575c computer using Windows98.I tried the following: 1)I reinstalled the software; 2) I installed the HP2117 Scanning error patch for the ScanJet3300c for Windows98; 3) installed the sj435en.exe and 4) verified that I have the USB.inf. After trying all of that I still received the same error message.

I am getting really frustrated - can you help me out.  YOu'll be the BEST, if you can.  Thanks
mickeymouseAsked:
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mickeymouseAuthor Commented:
Adjusted points to 50
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Member_2_49692Commented:
ISSUE: The scanner will install correctly and appear to be configured properly in Device Manager. When attempting to scan an "Undefined Program Error 2117" occurs.

SOLUTION: Listed below are some possible causes and remedies.

1. Check shipping lock

2. If the scanner is connected to a USB hub, disconnect the scanner, and connect it directly to the PC

3. Verify software version is v 3.0c or above

4. Power cycle the scanner, reboot and try to scan

5. Uninstall software and reinstall software in Safe Mode, or Immaculate Mode (see the HP support document titled "HP ScanJet 5100C Scanner Family - Installation Error ins0432")

when you reinstall the software make sure you do this once in windows hit ctrl,alt,delete and then end task everything EXCEPT for Explorer and Systray then reinstall one of these stpes should resolve your problem
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mickeymouseAuthor Commented:
I have tried all of those steps and I still get the error.  Any other suggestions?  Thanks
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Member_2_49692Commented:
did you try this way of installing ?

when you reinstall the software make sure you do this once in windows hit ctrl,alt,delete and then end task everything EXCEPT for Explorer and Systray then reinstall all of the scanner software...

If you are still getting the 2117 error it may be a hardware problem such as the scanner head is locked up.... You could try putting the shipping pin in and out otherwise you will need to contact HP for service
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mickeymouseAuthor Commented:
The comment is very similiar to a message located at HP CustomerCare.  Brian suggested one additional step on reinstalling and it did not help me.
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Member_2_49692Commented:
mickeymouse at this point it looks like you will probably have to contact HP the 2117 error can be hardware failure
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Member_2_49692Commented:
try these solutions

ISSUE: When attempting to scan, one or both of the following errors appear: "scanner not responding error 2093" and/or "Unidentified program error 2117."

SOLUTION 1: Download and install SJ435EN.EXE, the USB Patch for HP ScanJet 4100C, 5200C, 6200C, and 6300C families of scanners, available at http://www.hp.com.

The file can be found by using the Search feature of HP's Web site, or selecting the Drivers link; selecting your product in the drop-down menus that appear, and looking under Software and Drivers for your scanner.

SOLUTION 2: See the following:

Verify that the following files exist in the Windows\System32\Drivers directory:
OPENHCI.SYS
UHCD.SYS
USBCAMD.SYS
USBD.SYS
USBHUB.SYS
USBSCAN.SYS*
If any of these are missing, they need to be extracted from the Windows 98 CD-ROM into the Windows\System32\Drivers directory (this can be done with the Windows 98 System File Checker).

--------------------------------------------------------------------------------

NOTE: USBSCAN.SYS should be 9 KB. If any copies of this file are found that are larger than 9 KB, delete them and re-extract the file from the Windows 98 CD.


--------------------------------------------------------------------------------

Verify that the following file exists in the Windows\Inf directory:
USB.INF
If this file is missing, extract it from the Windows 98 CD-ROM into the Windows\Inf directory (with WIN98 System File Checker).
Reboot the computer once all missing files have been replaced.
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mickeymouseAuthor Commented:
I tried Solution 1 and it didn't work.  I also verified that I have the USB.INF files.  I discovered that I do not have the files listed in Solution 2.  When I reviewed my backup disks they were not listed on the disks.  I reviewed a friend's Window98 backup disk and they were not on there either.  Do you know how I can get the files to see if that will solve my problem? Until I get the files, I don't know if this solution will work or not. Thanks
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Member_2_49692Commented:
follow the information on how to extract the files they are in CAB files which mean cabinet you have to extract the files out of the cabinet to be able to see them and use them follow the information for how to extract these files using the system file checker you can access it by going to start run typing msinfo32 hitting enter then going to tools and system file checker.
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mickeymouseAuthor Commented:
I tried your instructions and still couldn't locate the files.
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Member_2_49692Commented:
mickeymouse....

were you able to get into the system file checker if so then ..you are halfway there follow the directions above and you should have it I dunno what brand PC you have but some PC's just come with a quick restore disk you need a copy of win98
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mickeymouseAuthor Commented:
Finally obtained a win98 disk and loaded the files.  Still getting the error message.  Any other ideas?
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Member_2_49692Commented:
Check your bios make sure you usb port is active.
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mickeymouseAuthor Commented:
Did that - usb port is fine.
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Member_2_49692Commented:
It appear at this point then that the USB port you have is incompatible due to the chipset you have. either get a another usb port or have a technician check to make sure it is wroking properly the port may be bad
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mickeymouseAuthor Commented:
I tried installing the scanner on a friend's computer and got the same message. So, I question the bad port idea.  
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Member_2_49692Commented:
Like i said before it can be a hardware failure as in bad sensor for the scanner lock.... If it has happened on 2 pc's with the same error message then the hardware has got to be faulty (scanner).
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