I was running windows 98 first edition and tryed to install an usb port web camera. I was haveing trouble getting the camera to work. I then tryed support from camera maker . The camera still would not work. It was reconized by THE computer but would not respond.  I then updated to windows 98 second edition. From a cd . The camera still dosent work. And now my sound card dosent work either.   the speaker icon that was on the toolbar is gone and the opition to show it on the bar is shaded out and not able to be picked I reloaded the drivers form driver cd disk. no help. I went through the add new hadware and pick the ESS 1869 PLUG N PLAY AUDIO and the apporiate drivers. Still dosent work. The device manager has a little "yellow !" mark over my choice.
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John, let's try and repair the basic system and then we'll move onto the USB camera.

For now, unplug the camera from the USB port.

1. Now boot your PC into safemode by restarting it, and before you see the "starting Windows..." dialogue, tap the F8 key to get into the boot menu, then select safemode.

2. Once you're in safemode, click Start, Settings and then choose Control Panel. In control panel, double click the System icon. Now choose the Device Manager tab.

3. Now, starting from the first entry and working to the bottom, click each + to expand and check for duplicate device entries. For every duplicate or multiple device you find, remove all of them, don't leave any behind.

4. As for you sound device and any USB devices, including the camera, remove any that you find.

5. When your done, close device manager and the control panel.

6. Now boot your PC into the Bios setup, don't boot into Windows yet. In the bios setup, double check to see if you have enabled USB support on the motherboard. If it hasn't been enabled, enable it now.

7. Now save your settings and boot into windows. Windows should find your sound card and reload its drivers.

Do not try the camera yet unless you have all of the other devices working normally.

Let me know when you get this far!

System Sounds May Not Work After Upgrading to Windows 98 or Windows 98 Second Edition

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition


After you install Windows 98 or Windows 98 Second Edition, system sounds may not work. Also, the volume setting may revert back to its original position.

This behavior occurs because the sound card is unable to use the installed Windows Driver Model (WDM) driver.

To resolve this issue, contact the sound card manufacturer to obtain the correct driver for the sound card. If the sound card is a Plug and Play card, use Device Manager to manually update a driver by pointing to the driver's .inf file.

Some common third-party sound card manufacturers include:


ESS Technology


Creative Labs


WinDrivers (comprehensive list of sound drivers)

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

During the installation of Windows 98 or Windows 98 Second Edition, Setup attempts to detect a better driver for the sound card and a WDM driver is loaded. Because some sound cards cannot use WDM drivers, the sound may not work or may behave erratically.

Hope this helps
johnshellAuthor Commented:
dew associates / sorgie  I did what you said. I had multiple devices i deleted them. In the bios setup screen i enabled usb function and usbkeyboard/mouse legagy support choices.  
In the device manager still has yellow mark over the audio drive choice i have loaded. picking properties of this choice  it says device not present  or not working properly. I also went to ESSTECH.COM AND PIONEX.COM  and DOWNLOADED  updated drivers, this did not help with audio. In the device manager under recording choice i have ess audio drive as a choice but not in playback area.  Still no sound. I have not tried the usb camera yet. I did try to plat a racing game it asked for waht display driver to use the only choice is primary device, the game then crashes out and wont start.  When restarting windows it found sound card but loaded the ESS AUDIO DRIVE PLUGNPLAY (WDM).  Any other ideas Thank You
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John, since you've added new drivers for the sound card, you'll need to go back into device manager and remove the sound devices and let windows redetect them at boot and load the drivers. I know, this is a pain in the butt, but thats the way its done.
johnshellAuthor Commented:
Ok i removed the devices in the devices manager  and re booted. Windows found devices and reload them . The yellow" ! "that was there is now gone.

I  check windows help about sound. I can get sound from picking on a midi file to play . There is no sound when picking a .wav file. If this helps. According to the device manager the sound devices are working properly. Could this be due to the above mentioned fact about some sound cards not working with  the WDM DRIVER ? if so would replacing the sound card with one that supports the WDM driver be a way to go?
John, go into control Panel and click on the sound icon and when the window comes up, click once to highlight on each sound that has a speaker to the left and then click the preview arrow. Does it play a wav sound? Does you PC play any of the normal wav sounds when starting?

I'm going to lock this question at this point, and we well continue from here.

I'm not certain if WDM is an issue at the moment, I just want to make sure that their is no wav file corruption.
johnshellAuthor Commented:
Dew associates,
when picking sound , preview arrows is not active (shaded grey unable to pick it) so  files played sound.

 At start up and shut down I have none of the normal sounds.
Go into control panel and click the multimedia icon. Now check the preferred playback device.
Asta CuTechnical consultant & graphic designCommented:
MIDi and Wav are different drivers.  Also wonder if you've downloaded from WindowsUpdate all the multimedia fixes, including DirectX, etc.  Curious if any sound-related information is loading from startup as well.


johnshellAuthor Commented:
In hte multi media screen the use perferred device is checked. The playback area at the top of this screen is set to use any available device.
 The only other choices listed in the pull down menu are are use perferred device , game controler devive or voice modem wave #00 line.

As to down loading the fixes from windows no. just what came on the update CD-ROM.
John, make both "preferred device". If you go to windows update, they have the updates there for multimedia.

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Asta CuTechnical consultant & graphic designCommented:
I won't bother to list the many, many fixes delivered via WindowsUpdate to fill your in basket, but you can view them quickly when you check it out.  Not only multimedia and Ole Automation fixes, but many security issues as well.  Highly recommend using WindowsUpdate.  It fixed many of our issues.

Do you have a Voice Modem, and that's why you've got the Wave line?  I recall with a USR Voice Modem, the Wave device caused us problems.  But then, you indicated you've checked all, including phantom ports, etc. in device manager in SAFE MODE with no problems.  Baffling.

johnshellAuthor Commented:
Dennis, thank for all you help. I went in to devices manager removed the existing control interface of the audio drive. added the original one and the original drivers from driver cd .
This work and i got my audio back and recording device back and both working. I know this is were you were going from the start , sorry it took so long. I also reistalled the web camera and the usb gaming controls i had and theyalso  work .
I was only changing the device and not the control interface also , but by doing both it worked. thank again.
Great John, glad to hear it!
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