setting up a help desk?

I am planning on setting up a help desk that will give each email an id and return a automatic message back to the sender! I need to know how to do it or are there any utilities that can help me in doing it. Using Visual Basic!By the way! I need the help desk to have a certain format that the sender and reciever can use and can track incoming emails or calls!

ASAP!

Here is my email
Khawla_78@eudoramail.com
Thanks
hello_200Asked:
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RRRCommented:
Hi, hello_200.
I have some example that I have writed it for email archive. It works with access database (appand to databace all mails and saves all attachments on Hard Disk).
If you want I send you it paste your email.

RRR.
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hello_200Author Commented:
Edited text of question.
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hello_200Author Commented:
Edited text of question.
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RRRCommented:
Hi, hello_200.
I sent you it now.

RRR.
0
RRRCommented:
Hello_200.
Did you received my mail?

RRR.
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itacanCommented:
Hi RRR,
Can you send me your code?

itacan@hotmail.com

Thanks
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RRRCommented:
Hi, itacan.
I sent you it already.
Paste me some comments if it is OK for both you (itacan and hello_200).


Good Luck
RRR.
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itacanCommented:
Hi RRR

I try your program but it is only notifying number of mesaages in the inbox. I want to know that unreaded or newly delivered mails count.

I'm waiting for your answear
Thank you for your interest.
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RRRCommented:
Hi, itacan.
Maybe there is any attribut of mail object like unread, that you can try to add if statement (like this:
If objectMail.unreaded = true then
......
end if
)

Good Luck
RRR.
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RRRCommented:
Any news here?
RRR.
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hello_200Author Commented:
Hi RRR

 I sent you an email, I have tried using your way but it's a bit complicated my friend and I couldn't do it.
is there any other simpler way.
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RRRCommented:
But it is working.Why don't you want to use it?

RRR.
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hello_200Author Commented:
Well I tried working it out it didn't work with me!
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hello_200Author Commented:
Hi RRR

After finding out the real problem that i have faced and you sending me the program I have tried it and it is working fine. THe program fits our needs my collegue and I will only need to edit a few things.

But thanks for your help I really appreciate it.

hello_200
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