ScanJet 330c (software or hardware issue)

My scanner works fine scanning into my files and onto cds and disks but when I press the scann button, nothing.
My printer (DeskJet 882C) also works fine from all other software but when I access the PrecisionScan Software I get error messages 1/2 the time (either illegal operation or printer is busy - but there are no print jobs in Q) the print button does not work either.
I have had is just over 3 months so the warranty has now expired.
I am at a loss and cannot find an answer on the web site.
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Try uninstalling the scanner and then reboot back up into windows then once in windows hit Ctrl,Alt,Delete and end task everything except for explorer and systray and then install it....

also for the communication problem with your printer here is some information

HP ScanJet Scanners - In Windows 98, Installation of Scanner Causes Communication Problem with HP DeskJet Printer
The HP DeskJet printer works fine on the parallel port until an HP ScanJet is installed on the USB port. The printer is then unable to establish bidirectional communication. Or, it prints the first two lines correctly, but then prints page after page of random characters.

Close the HP Scan Monitor by following the steps below.


NOTE: The following steps will disable the green button(s) on the front of the scanner.


Part 1
Click Start, Settings, and Control Panel.
Double-click the Scanners and Cameras icon.
Highlight the correct scanner.
Choose Properties and then choose the Events tab.
Place a check mark beside Disable Device Events at the bottom of the window. Choose OK and close the Control Panel.
Part 2
Click Start and Run.
Type MSCONFIG on the Open line and click OK.
Choose the Startup tab.
Remove the check mark from HP Scan Monitor.
Choose Apply and OK. A message will appear, stating that you need to restart Windows. Choose OK.
To launch the scanner software after it has been turned off
Click Start and Programs.
Click HP ScanJet/PrecisionScan Pro to launch the software.

IF these solutions do not work please post the exact error messages you are getting

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