I was helping a friend learn the internet on her computer today and her mouse arrow changed to fancy images (I suppose her son set it that way thru Microsoft + or some program to add different arrows and sounds to her computer. But everytime we moved the arrow over words to change it to a hand, a black square box about 3/4 inch on all sides appeared and we couldn't see what we were clicking on.
I told her that we should return to the standard setup to just get the normal pointers and no weird sounds as we performed different functions.
Obviously, I made a mistake because when I went into the control panel, desktop themes, and tried to change the setting to Windows Default, her computer hung up. The only thing we could do was turn the power off but when we turned it back on it will only come up in Safe Mode.
We are not sure what is wrong. Could you please help by trying to tell us what to fix. We are not sure where to go. We tried several times to turn it off and back on but it only returns in Safe Mode.
Thanks for the help.
I will go over to her house Friday morning to see what we can do to get Windows running again and get her computer to act normal with the cursor settings.