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SCANJET3300CSE AND TOSHIBA LAPTOP

Posted on 2000-02-14
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Last Modified: 2013-12-15
I HAVE A TOSHIBA SATELLITE 2595DVD.  THE SCANJET 3300CSE WILL NOT WORK ON THIS.  I KEEP GETTING A 2117 ERROR.  I HAVE CHECKED THE USB PORT ON THE LAPTOP AND IT IS FINE.  IS THERE ANOTHER INTERFACE OPTION ON THE SCANNER?
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Question by:WENDILAKES
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briancassin earned 50 total points
ID: 2522486



ISSUE: The scanner will install correctly and appear to be configured properly in Device Manager. When attempting to scan an "Undefined Program Error 2117" occurs.

SOLUTION: Listed below are some possible causes and remedies.

1. Check shipping lock

2. If the scanner is connected to a USB hub, disconnect the scanner, and connect it directly to the PC

3. Verify software version is v 3.0c or above

4. Power cycle the scanner, reboot and try to scan

5. Uninstall software reboot and then once in windows hit ctrl,alt,delete end task everything except for explorer and systray and then reinstall the scanner software

here this may be specfic to your pc

HP ScanJet Scanners - Scanner Quits Working or is Listed as Unknown Device Under USB
ISSUE: The HP ScanJet scanner fails to work when installed, or quits working after it has previously functioned. The scanner may also appear as an unknown device under the USB category in Windows Device Manager.

SOLUTION 1: Problems with specific makes and models of PCs:

IBM 300GL or IBM 300PL computers
USB ports on the 300GL/PL may experience a communication problem known as "jittering." Contact IBM to see about replacing the motherboard.

E-Machine Model 336e
Customers who have this computer have resolved their issue by replacing the E-Machine Model 336e with Model 336i. The root cause of this problem is currently unknown.

Toshiba laptops
Owners of Toshiba Techra, Infinia, and Satellite Pro laptops may experience problems connecting a USB scanner. If the normal troubleshooting steps do not resolve the problem, running the scanner on the USB port may not be possible. If the scanner has another interface option, like SCSI or Parallel, the scanner may work just fine by using that interface.

Quantex computer
Go into CMOS Setup (BIOS), Advanced Chipset, and enable the USB port and the Passive Release. You may need to contact your PC vendor or manufacturer for assistance in making these changes.

SOLUTION 2: Uninstall and reinstall the scanning software. Disconnect the scanner USB interface cable and power. Reboot the PC, connect the power back to the scanner, and then reconnect the USB cable.

SOLUTION 3: If the scanner you have is an HP ScanJet 4100C, 5200C, 6200C or 6250C family scanner, you may need to download the USB patch. Click here, to down load the patch: sj435en.exe. In the Search window type in the file name: sj435en.exe, then press the Search button.

SOLUTION 4: If the scanner you have is an HP ScanJet 6200 or 6250C or HP ScanJet 5200C, switch the scanner lamp Operation Mode from Economy/Energy Star-compliant to Fast Scan.

Open the Control Panel, open Scanners and Cameras, select Properties, and then select Lamp. Change the setting from Energy Save to Faster Scan, then select OK. Restart the PC; power cycle the scanner.

SOLUTION 5: If the scanner is an HP ScanJet 6200 or 6250C or HP ScanJet 4100C, verify that the file HPSJCLAS.DLL exists on the system and is 20 KB in size. If the file cannot be found, or it is larger or smaller than 20 KB, then copy the file from the Drivers directory of the HP CD-ROM to the C:\Windows\System directory on the PC.

SOLUTION 6: Right-click the My Computer icon and select Properties. Click the Device Manager tab, scroll down to Imaging Device, click the plus sign (+), and select the scanner listed. Remove the scanner with the remove tab at the bottom. Shut down the PC, unplug both the USB cable and the power cable from the scanner. With the PC off and the USB cable still disconnected, plug the scanner power cable in and let it completely power cycle before unplugging it. Power cycle the scanner at least five times this way before hooking up both cables and restarting the PC. New hardware should be found on the reboot.

SOLUTION 7: If the scanner is an HP ScanJet 5200C or HP ScanJet 4200C scanner, verify that the file HPSJVSET.DLL exists on the system and is 90.5 KB (for the 5200C) or 92.5 KB (for the 4200C). If the file cannot be found, or is the wrong size, copy the file from the HP CD-ROM to the C:\Windows\System directory on the PC.

SOLUTION 8: In Windows 98, check the Automatic Skip Driver Agent to find out if any drivers (in this case, USB drivers) are being skipped by Windows.

From the Windows desktop, choose Start, Programs, Accessories, System Tools, and then System Information.
Select Tools and then Automatic Skip Driver Agent. If any drivers are listed as skipped, check the box next to the driver, and then reboot the computer.
Check Automatic Skip Driver Agent again. If the USB drivers are still being skipped, contact the USB manufacturer for specific USB troubleshooting.

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NOTE: We have seen some instances in the past where having the USB Host Controller share an IRQ with another device has caused the scanner to not be recognized by the computer. This has been especially true when sharing IRQ's with ISA cards and network interface cards. Although it may or may not be a solution, we do recommend that customers investigate the possibility of having the USB Host Controller be on an IRQ alone, if only for testing purposes. This would need to be done with the manufacturer of the computer.


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WARNING: Do not change any other settings in the BIOS this could cause other computer hardware not to work.

here is the url for this info

http://www.hp.com/cposupport/scanners/support_doc/bps03093.html

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LVL 21

Expert Comment

by:briancassin
ID: 2522493
you could also try this

HP ScanJet Scanners - Scanner Not Responding 2093 , Unidentified Program Error 2117
ISSUE: When attempting to scan, one or both of the following errors appear: "scanner not responding error 2093" and/or "Unidentified program error 2117."

SOLUTION 1: Download and install SJ435EN.EXE, the USB Patch for HP ScanJet 4100C, 5200C, 6200C, and 6300C families of scanners, available at http://www.hp.com.

The file can be found by using the Search feature of HP's Web site, or selecting the Drivers link; selecting your product in the drop-down menus that appear, and looking under Software and Drivers for your scanner.

SOLUTION 2: See the following:

Verify that the following files exist in the Windows\System32\Drivers directory:
OPENHCI.SYS
UHCD.SYS
USBCAMD.SYS
USBD.SYS
USBHUB.SYS
USBSCAN.SYS*
If any of these are missing, they need to be extracted from the Windows 98 CD-ROM into the Windows\System32\Drivers directory (this can be done with the Windows 98 System File Checker).

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NOTE: USBSCAN.SYS should be 9 KB. If any copies of this file are found that are larger than 9 KB, delete them and re-extract the file from the Windows 98 CD.


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Verify that the following file exists in the Windows\Inf directory:
USB.INF
If this file is missing, extract it from the Windows 98 CD-ROM into the Windows\Inf directory (with WIN98 System File Checker).
Reboot the computer once all missing files have been replaced.
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