Scanjet copy utility not working
Posted on 2000-02-15
I have a HP scanjet 5P scanner and a HP DeskJet 870Cse printer. They have both worked flawlesly for 2 years. Recently however when trying to use the Scanjet copy utility to make a copy of a document I get only horizontal lines across the width of the page, lots of them, sometimes maybe 40 to 50 lines spaced erratically and sometimes enough lines to make the page almost entirly black (lots of ink). I can scan a document into paper port (to the computer) with no problem.
I can also print a document from the computer with no problem. The lines only show up when I try to use the copy utility. I might add that when using the copy utility, no trace of the document that I am trying to copy shows up on the copy page, only the horizontal lines. Any Ideas?