Netscpape doesn't recognize attachments

I have been comming across a problem where attachments on mail sent from Outlook clients are not being recognized by Netscape software. Instead it is being renamed and given a .dat extension. This particular attachment is an excel document.

Also, why is it that sometimes attachments show up on the body of the document and sometimes it will put it underneath the document?

Any help would be appreciated.
PAdajar2Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Neo_mvpsCommented:
Is the file named winmail.dat?  If yes, then the sender will need to verify that they are sending messages to netscape users in plain text or html.

(Note:  Outlook users can also mark a contact record to explicitly receive Outlook Rich Text.  This box should be cleared as well.  Have sender open contact record.  Double click on email addy to clear the checkbox.)

On your second question I am going to make a dangerous assumption that you mean the Outlook message window.  Attachment location varies on message format type.  Rich Text Format(RTF) will have the attachment rendered in the body portion while plain text and html message will render the attachment below the message in a seperate panel.
0
itssookCommented:
Use internet explorer it's soooo much better....it can accept attachments!
0
Neo_mvpsCommented:
Hey... found a cool shareware/freeware app called Fentun that just might help you out when MS Outlook users send you a TNEF (MS Rich Text) formatted message.

http://twain.softhome.net/fentun/howto/index.html
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.