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Netscpape doesn't recognize attachments

Posted on 2000-02-16
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Last Modified: 2010-04-08
I have been comming across a problem where attachments on mail sent from Outlook clients are not being recognized by Netscape software. Instead it is being renamed and given a .dat extension. This particular attachment is an excel document.

Also, why is it that sometimes attachments show up on the body of the document and sometimes it will put it underneath the document?

Any help would be appreciated.
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Question by:PAdajar2
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Expert Comment

by:Neo_mvps
ID: 2529600
Is the file named winmail.dat?  If yes, then the sender will need to verify that they are sending messages to netscape users in plain text or html.

(Note:  Outlook users can also mark a contact record to explicitly receive Outlook Rich Text.  This box should be cleared as well.  Have sender open contact record.  Double click on email addy to clear the checkbox.)

On your second question I am going to make a dangerous assumption that you mean the Outlook message window.  Attachment location varies on message format type.  Rich Text Format(RTF) will have the attachment rendered in the body portion while plain text and html message will render the attachment below the message in a seperate panel.
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Expert Comment

by:itssook
ID: 2533480
Use internet explorer it's soooo much better....it can accept attachments!
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Neo_mvps earned 100 total points
ID: 2537041
Hey... found a cool shareware/freeware app called Fentun that just might help you out when MS Outlook users send you a TNEF (MS Rich Text) formatted message.

http://twain.softhome.net/fentun/howto/index.html
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