We help IT Professionals succeed at work.

Replace Ink Cartridge Message Canon BJC-620

Bonita Clare
Bonita Clare asked
on
687 Views
Last Modified: 2010-04-12
I got a message to replace my magenta ink cartridge.  I thought it was odd because I had replaced it a short time ago.  There appeared to be plenty of ink in it but I went ahead and replaced it anyway.  Cleaned the head as instructed and tried again.  Got the same message.  The cartridge appeared OK but just in case I opened another one and inserted it.  Got the same message.  For some reason the printer is not being fed magenta ink. It is flowing OK from the cartridge. I have cleaned and recleaned the heads.  Any ideas?
Comment
Watch Question

IF I am not msitaken the model unit you have takes individual ink cartridges 4 of them to be exact... if this is the case on the back of those ink tanks there should be a reflective piece of tape if that is missing the printer will not detect the cartridges compare the magenta to you other cartridges and see if it is different from the other ones.... i.e. if anything is missing

if not then try this put the cartridges in the change position and then remove the magenta keep it out of the machine press the button on the machine or in the software like you installed a cartridge it will probably go over to it's docking station and then error out realizing it does not ahve a cartridge in it at this point it will either move back to the center or you will have to select to change the cartridge to get the carriage back to the change position put the cartridge back in and then press the button or select from software you have changed the cartridge this should reset it...

if that did not reset it the printhead may need to be replaced... or the final thing is the sensors in the printer are failing.

Author

Commented:
Yes, there are 4 individual cartridges.  Each comes packaged with a foil strip that is peeled off before installing.  There is no other reflective tape on any of the cartridges.  The manual says that "with proper use, the print head unit should last the life of the printer".  This printer is about 3 years old and I have used it only for greeting cards.  The print quality has not deteriorated, which is what the manual says will happen if the print head needs replacing.  Tried the steps you outlined with no success.
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
I think it is time for a new printer.  It won't be a Cannon however.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.