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Replace Ink Cartridge Message Canon BJC-620

I got a message to replace my magenta ink cartridge.  I thought it was odd because I had replaced it a short time ago.  There appeared to be plenty of ink in it but I went ahead and replaced it anyway.  Cleaned the head as instructed and tried again.  Got the same message.  The cartridge appeared OK but just in case I opened another one and inserted it.  Got the same message.  For some reason the printer is not being fed magenta ink. It is flowing OK from the cartridge. I have cleaned and recleaned the heads.  Any ideas?
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Bonita Clare
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Bonita Clare
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briancassinCommented:
IF I am not msitaken the model unit you have takes individual ink cartridges 4 of them to be exact... if this is the case on the back of those ink tanks there should be a reflective piece of tape if that is missing the printer will not detect the cartridges compare the magenta to you other cartridges and see if it is different from the other ones.... i.e. if anything is missing

if not then try this put the cartridges in the change position and then remove the magenta keep it out of the machine press the button on the machine or in the software like you installed a cartridge it will probably go over to it's docking station and then error out realizing it does not ahve a cartridge in it at this point it will either move back to the center or you will have to select to change the cartridge to get the carriage back to the change position put the cartridge back in and then press the button or select from software you have changed the cartridge this should reset it...

if that did not reset it the printhead may need to be replaced... or the final thing is the sensors in the printer are failing.
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Bonita ClareAuthor Commented:
Yes, there are 4 individual cartridges.  Each comes packaged with a foil strip that is peeled off before installing.  There is no other reflective tape on any of the cartridges.  The manual says that "with proper use, the print head unit should last the life of the printer".  This printer is about 3 years old and I have used it only for greeting cards.  The print quality has not deteriorated, which is what the manual says will happen if the print head needs replacing.  Tried the steps you outlined with no success.
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briancassinCommented:
there has to be some sort of on the cartridges for the printer to detect it... I am pretty sure they use a light type sensor which the cartridge would have some sort of permanent backer on them not the one that remove on cartridge itself... as far as printhead life that is not always true...
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Bonita ClareAuthor Commented:
I think it is time for a new printer.  It won't be a Cannon however.
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