OUTLOOK-reading attachments from other applications

Posted on 2000-02-17
Last Modified: 2010-04-08
Although I do not use OUTLOOK myself, I do send a lot of electronic material to folks who do.They tell me they cannot read attachments created in other applications.

When I receive an MS Word attachment I can either double-click on the attachment which opens an MS Word viewer OR I can open it from inside  WordPerfect which automatically converts it. Eudora displays the directory where attachments are stored, predetermined by the user at installation. I have been looking at a copy of outlook and cannot find anything which indicates where incoming attachments are placed. Isn't there ANY way users of this program can view attachments that are NOT created in MS Word? It is an incredible hassle for us to have to convert everything into MS Word, OPEN in MS Word, adjust spacing, etc., SAVE as MSW a second time and THEN attach to an email, when I KNOW there has to be a way for these people to open attachments they receive from other applications!

If anyone knows how to do this, I would greatly appreciate hearing about it!
Question by:ljorde
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Expert Comment

ID: 2532479
Attachment to the emails in Outlook stay as part of the email until the user saves the attachment somewhere on their drives.

The problem seems to lie in the fact that there is no file association with the extention of the document you are sending.  I would have the end users either create the association between the type of document you are sending and MS-Word, Excel etc (if these apps will open the type of app you are sending)  PS  Are you creating these files from a MAC?

Author Comment

ID: 2532591
NO!  No MACS!  

Sigh.  This is so unnecessarily complicated.  The users I am sending to can barely turn on the computer, and don't even know the term "application" or "associate".  Last person I tried to help didn't know what a directory was and only found her own work by clicking on "FILE" and choosing yesterday's work from the "last worked on docs" list!  You see my problem in helping them!  

I thought there was a way they could just open it from inside their MSWORD as I can.  Guess not.  How is this associating done?  Right click on the message?  I don't recall anything in the menus.  


Expert Comment

ID: 2532607
Let me make sure that I have this straight.   YOU create a document in it to someone (presumably outside your orgainization) and want them to be able to view it but not necessarily edit it correct????

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now


Expert Comment

ID: 2532620
ASSuming ;-) the the above is correct.....  here is a link that you can download a wordperfect viewer (much like a word viewer) that will enable folks without Corel products to view corel created documents.

It works with MS, Netscape etc.  When it installs it will create an association for you.  when they double click on the attachment then they should be able to see the doc.  ASSuming you can get them to download it and install it.    


Author Comment

ID: 2532673
Yes, we use WordPerfect and send to people all over - BUT they sometimes DO want to edit.  

This seems so strange to me!  I have only ever used Eudora which puts all attachments, in their original form into an "attachments" directory, allowing you to use whatever you want to open it from inside the application if it doesn't recognize what it was created in.  So simple.  I guess all email programs are not created equal!

Thanks!  The viewer idea sounds great.  This is probably WAY beyond most of them, but I will keep it in mind!  Maybe I can download it and send it to them on a disk or something.  Sigh, again.  This is getting out of hand.  

You've been great!  I guess I will have to continue converting for some folks.  

What a pain!


Accepted Solution

abaldwin earned 50 total points
ID: 2532696
Am posting for an answer since this seems to have at least answered it.  Eudora on the other hand may have some built in viewers that are allowing you to see a broad spectrum of file types but it sounds like the intended end users are short on software.


Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question